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Anmeldelser af Palazzo Montemartini Rome, A Radisson Collection Hotel

5 out of 5
Palazzo Montemartini Rome, A Radisson Collection Hotel
largo giovanni montemartini, 20, Rome, RM

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 347 af i alt 610 anmeldelser" "
Bedømmelse på 8 − Udmærket. 164 af i alt 610 anmeldelser" "
Bedømmelse på 6 − Okay. 62 af i alt 610 anmeldelser" "
Bedømmelse på 4 − Dårligt. 23 af i alt 610 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 610 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mads

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect Roma
Overnattede 4 nætter i marts 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Mads,thank you so much!Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Belligenheden: Tæt på offentlig transport (både bus, tog og metro). Lå ca. 20-30 minutters gang fra Trevi-bydelen (så det passede fint med en tur hjem med en is eller lignende i hånden, hvis man ikke ville med det offentlige.
Overnattede 4 nætter i december 2019

6/10 Okay

Verificeret rejsende

Synes ikke om: Værelsets komfort
Less desirable area
Ok hotel - not high standard and in a bad area. Cant recommend it.

10/10 Fremragende

Tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place - good service

10/10 Fremragende

Claudia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff! Great location
Overnattede 1 nat i april 2024

10/10 Fremragende

Samir, Abu Dhabi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great 4 night getaway in Rome
Overnattede 4 nætter i april 2024

10/10 Fremragende

Amitabh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 11. apr. 2024
Dear Amitabh,thank you very much for your review.We hope to welcome you back soon.Best regards,Palazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Robert S

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 3. apr. 2024
Dear Robert,thank you for your review and for choosing Palazzo Montemartini, a Radisson Collection Hotel in Rome.Best,Palazzo Montemartini, a Radisson Collection HotelMarketing Department

2/10 Forfærdeligt

Lilly

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It has been a very disappointing experience to stay in this hotel. The hotel reservation and front desk are not reasonable and not helpful. We had an error in booking and the hotel is not accommodating at all.
Overnattede 4 nætter i november 2023

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay, the staff was very friendly. We look forward to staying there the next time we travel to Rome.
Overnattede 3 nætter i oktober 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 15. nov. 2023
Dear Patricia, thank you very much for your review.We are glad to read that you stay was wonderful!We would be happy and honored to welcome you back next time.Best regards,Palazzo Montemartini, a Radisson Collection HotelMarketing Department

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommended
The hotel's location is extremely convenient, at two minutes (one minute if you get lucky with the traffic lights) of Roma Termini, but nevertheless once you enter the gate, you feel like being in a remote luxurious place. The hotel itself is certainly worth its 5 stars - excellent service, very friendly staff (at the door, at the reception, in the restaurant and the cleaning people) and spacious (and quiet - the windows' glass must be extremely thick since I didn't hear any sound coming in from outside) rooms. I'd certainly consider returning, the next time I'm in Rome.
Overnattede 6 nætter i september 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 15. sep. 2023
Dear Tom, thank you so much for your nice words, it's been an honour to welcome you at Palazzo Montemartini, a Radisson Collection Hotel.if you should return to Rome, we would be happy to have you here once again.Best regards,Palazzo Montemartini, a Radisson Collection HotelMarketing Department

2/10 Forfærdeligt

James

Overnattede 4 nætter i september 2023

10/10 Fremragende

Ryan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff goes out of their way to ensure your stay. First room was not up to our standards so we asked for a different room to which they happily agreed. The breakfast was fantastic!
Overnattede 3 nætter i august 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 4. sep. 2023
Dear Ryan, thank you very much for your excellent review.We are glad to know that your experience has been great during your stay at Palazzo Montemartini, a Radisson Collection Hotel.Best regards,Palazzo Montemartini, a Radisson Collection HotelRagosta Hotels CollectionMarketing Department

10/10 Fremragende

Nazanin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at this hotel for 5 nights. It was a combination of modern and old architecture, very clean with friendly staff who were there for us. We enjoyed buffet breakfast with variety of food and drinks including champagne and all kinds of fresh fruit juices and homemade cakes and Italian desserts. Rooftop restaurant has a great view with live music, and we had great time having dinners and drinks there. Rooms are clean and with modern design. SPA and pool area is very nice, clean, and quiet that after a busy day you can relax there. We loved staying there and I recommend it to everyone who has a great taste. N. Nazmi from the US. .
Overnattede 5 nætter i august 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 4. sep. 2023
Dear Nazanin, thank you so much for your feedback and for choosing Palazzo Montemartini for your vacation in Rome!Thank you for recommending our hotel to others with great taste. We hope to welcome you back in the future for another memorable stay. If you have any further feedback or requests, please don't hesitate to let us know.Best regards,Palazzo Montemartini, a Radisson Collection HotelRagosta Hotels CollectionMarketing Department

4/10 Dårligt

Heike

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Das Hotel muss an einigen Stellen dringend renoviert werden ich musste 2 mal umziehen weil ich einmal die falsche Zimmerkategorie hatte zu schlecht und einmal ist Wasser von der Decke gelaufen
Overnattede 3 nætter i august 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 24. aug. 2023
Dear Heike, thank you for taking time to make a review of your recent stay at Palazzo Montemartini in Rome.We are sorry about your complaints, our staff works hard in order to sort out every kind of issue and try to meet any kind of request from our guest.We remain available in case we can do something about it.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

4/10 Dårligt

Zheng

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing stay.
This hotel is very over-priced for the quality of their rooms and the service they provide. We booked a queen bed but instead were given a room with 2 single bed pieced together. We booked a 50min couple massage but was shortchanged cuz only 40min was actually done. The staff is slow in getting our stored luggage and we missed our train despite staying directly opposite the station. The surrounding environment is also not very safe and clean. Overall,I will not book again.
Overnattede 2 nætter i august 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 22. aug. 2023
Dear Zheng,we appreciate your feedback regarding your recent stay at our hotel. We will take into consideration your comments about the staff's response time and luggage retrieval. We value your input and will use it to enhance our services and to try to further improve ourselves. We remain available for any eventualities.Bes regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

8/10 Udmærket

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No puedes caminar a las atracciones. Al rededor del hotel está muy sucio y con negocios feos. Lo bueno es que está cerca del tren station. El edificio tiembla al Pasar los autos. Las camas están duras las almohadas duras. El spa no funcionaba.
Overnattede 2 nætter i august 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 22. aug. 2023
Dear Carlos,Palazzo Montemartini is in an absolutely strategic location for those wishing to visit the greatest and most famous attractions of the Eternal City or for business travelers by being within walking distance of the main train station. The spa offers high quality wellness services accessible to all guests of our hotel.If we can provide any king of help regarding your recent stay, we remain at your complete disposal.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Alexandre

Overnattede 5 nætter i juni 2023
Svar fra Palazzo Montemartini, a Radisson Collection Hotel den 22. aug. 2023
Dear Alexandre,thank you very much for taking time to make this good review of your recent stay at Palazzo Montemartini.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

8/10 Udmærket

Anusoorya

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Anusoorya,thank you very much.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

6/10 Okay

amjad

Overnattede 1 nat i juni 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Amjad,thank you.

10/10 Fremragende

Joseph

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was beautiful and conveniently located adjacent to the train station. There were plenty of great restaurants close. Our room was very nice and the staff was outstanding
Overnattede 2 nætter i juni 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Joseph,thank you so much!Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

scott, Indiananpolis

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
We enjoyed our stay at the hotel. Very nice restaurant on site. Had dinner there twice during our 4 night stay. It was pricey, but very nice overall.
Overnattede 4 nætter i juni 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Scott,thank you very much!Best regardsGabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Amarachi

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was in an excellent location. Very quiet and the team here was very customer oriented
Overnattede 6 nætter i maj 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Amarachi,thank you!Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

8/10 Udmærket

German, El Paso

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Likes: Huge suite with two balconies. Great included breakfast (top notch). Great included spa experience. Hotel staff very helpful in calling taxi service for us and for helping us get tickets to the Vatican. Dislikes: Wife was furious because air condition would not cool enough and would shut off. After complaining about this on multiple occasions to the front desk, nothing was done to resolve the issue, except for being told that they would take care of it, but nothing happened. This is unacceptable for a 5 star hotel. Very stingy on hand soap and other room toiletries. I had to ask for more soap, since they only gave you one tiny bar of soap. Shower leaking water through the shower walls onto the suite wood floor. This was brought to the front desk’s attention. Cocktails and fancy dinner at the hotel restaurant were way overpriced for what you got. The breakfast which was included in our rate was actually better that our dinner there.
Overnattede 2 nætter i maj 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear guest,thank you very much for taking time to make a feedback about our hotel in Rome.We are glad to know that your experience has been great during your stay at Palazzo Montemartini.We will take into consideration all your comments in order to improve further.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

8/10 Udmærket

Michalis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Michalis,thank you!Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Gladys Viridiana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente hotel, súper ubicado, muy cómodo y el persona excelente
Overnattede 3 nætter i april 2023

8/10 Udmærket

Mathieu

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel near the train station so convenient
Overnattede 1 nat i april 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Mathieu,thank you!Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Veda

Overnattede 2 nætter i marts 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Veda,thank you!Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Ka Ling

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a pleasant stay at this hotel, very close at the train station of Rome. Rooms very spacious. Staff was very friendly. The breakfast was excellent.
Overnattede 2 nætter i februar 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Ka Ling,thank you for taking time to make such a positive feedback of Palazzo Montemartini.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

6/10 Okay

jerome

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un service 5* un emplacement 1*
Un personnel accueillant, agréable et à l'écoute. Ce qui a caché ce séjour est une chambre coté route très bruyante (conteneur bouteille, véhicule jour et nuit + voisinage bruyant). Hotel en face de la gare pratique mais le quartier pas top.
Overnattede 2 nætter i marts 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Jerome,thank you for taking time to make a review of your stay at Palazzo Montemartini in Rome.Best regards,Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

10/10 Fremragende

Alexandre

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i februar 2023
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 21. jul. 2023
Dear Alexandre,thank you!

10/10 Fremragende

Charles

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
You guys will not be disappointed! From the time you arrive in your taxi you’re greeted by the car door. Rain or shine. One raining yucky day the doorman ran outside in the rain and held up the umbrella and opened the door. The food in there is delicious. ALL YOU CAN EAT BREAKFAST BUFFET! Very comfortable beds and awesome water pressured shower heads and stone bathtubs! The staff are at the highest quality of professional! Front desk, bellman, doorman, and restaurant staff Lorenzo the doorman has to be my favorite person in the hotel! He’s the doorman! You guys you must stay here!!! Worth every Euro❤️
Overnattede 2 nætter i januar 2023
Svar fra Daniel Del Sole - Guest Experience Team den 6. mar. 2023
Dear Charles, Thank you for this memorable feedback!We are really glad you enjoyed your stay with us, our main goal is to guarantee a fully satisfying vacation and to make the time you had with us something to be remembered. We are sure we will welcome you again when back in Rome!See you soon, thank you once again.Regards,

10/10 Fremragende

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stay here all the time because of the location and proximity to many things. It is close to most of the tourist attractions, has a nice breakfast and bar area and is just across from the termini train station which we use a lot
Overnattede 1 nat i november 2022
Svar fra Daniel Del Sole - Guest Experience Team den 27. nov. 2022
Dear Amy, Thank you very much for leaving your feedback after your stay. We are glad you always choose us for your Roman holidays and you keep up your satisfaction time after time.We daily strive just to reach this important goal: your satisfaction. We are sure we will welcome you again in the near future.Kind regards,

6/10 Okay

Geoff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Could have been netter
I did not receive the room that was detailed on my booking and reception tried to fob me off saying it was subject to availability, but I booked it in June.
Overnattede 3 nætter i november 2022
Svar fra Daniel Edoardo Del Sole - Guest Experience den 17. nov. 2022
Dear Mr. Geoff, Thank you for sharing with us your feedback. We are sorry we did not meet your expectations as far as the room category is concerned. We upgraded your booking from a Collection to a Premium room, hoping to guarantee you the best stay possible. We did not reach our goal, which is your satisfaction, although we do hope to have another chance in the future.Kind Regards,

10/10 Fremragende

Edouard

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2022
Svar fra Daniel Del Sole - Guest Experience Team den 12. nov. 2022
Dear Edouard, Thank you for your much appreciated feedback.We are glad you appreciated your stay with us and we do hope to welcome you again in the near future.Regards

10/10 Fremragende

Arrian Arbiol

Overnattede 4 nætter i oktober 2022
Svar fra Gabriele Rizzoli Community Manager - Ragosta Hotel den 28. jul. 2023
Dear Arrian,thank you!Gabriele RizzoliCommunity Manager - Ragosta Hotels CollectionPalazzo Montemartini, a Radisson Collection Hotel

4/10 Dårligt

Alain

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
550 € par jour pour une chambre au confort approximatif Service conciergerie inexistant Bon petit dej Personnel accueillant et plein de bonne volonté
Overnattede 3 nætter i oktober 2022
Svar fra Daniel Edoardo Del Sole - Guest Experience den 21. okt. 2022
Cher M. Alain, Merci de nous avoir donné votre avis.Nous sommes désolés le service et l'hotel n'ont pas eu à la hauteur de vos attentes, car nous travaillons toujours avec le but de satisfaire nos clients.Vos conseils et observations ont été appréciés, ils nous indiquent les points à renforcer et revoir.Nous sommes heureux vous avez aimé notre offre du petit déjeuner et nous aimerions vous accueillir à noveau dans l'avenir pour vous donner un autre avis sur l'hotel.N'hésitez pas à nous contacter si nous pouvons vous être utiles.Cordialement,

10/10 Fremragende

Mahbub

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed in the same hotel in 2016, but it was owned and managed by a different company. I was little skeptical this time, still booked due to convenient location. I am extremely satisfied that the hotel maintained its high standard. If I have to specify two positive points I’ll mention excellent staff and highly convenient location.
Overnattede 7 nætter i september 2022
Svar fra Daniel Del Sole - Guest Experience Team den 12. nov. 2022
Dear Manhub, We really appreciate your comments following your stay here at Palazzo Montemartini, A Radisson Collection Hotel. We strive every day to reach this final goal: your maximum satisfaction and pleasure to spend your time with us. Thank you.We do hope to welcome you once again in the future.Regards,

10/10 Fremragende

Mahbub

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i september 2022

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super séjour et bel accueil
Overnattede 1 nat i september 2022
Svar fra Daniel Del Sole - Guest Experience Team den 12. nov. 2022
Dear David, We really thank you for your positive feedback following your stay.We are glad you appreciated our team and, generally speaking, your experience at Palazzo Montemartini, A Radisson Collection Hotel. We are already waiting to welcome you back in Rome.Regards,

4/10 Dårligt

Rajeev

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i september 2022

10/10 Fremragende

Kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This beautiful property is located directly across from the train station - Roma termini. We booked one night for its location but will be back again as it was so elegant! My family loved it, we need more time to enjoy more!
Overnattede 1 nat i september 2022

10/10 Fremragende

Armando

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel, todo el staff muy amables, muchos detalles de cortesía en la habitación que te hacen sentir bienvenido. el desayuno muy bueno
Overnattede 4 nætter i august 2022
Svar fra Daniel Edoardo Del Sole - Guest Experience den 21. okt. 2022
Dear M. Armando, Thank you very for your very much appreciated feedback.We are really glad you enjoyed your stay with us, especially our team and the breakfast service. We do hope to welcome you in the future.Thanks you once again.Kind Regards,

10/10 Fremragende

Adam, New York

Overnattede 1 nat i august 2022

4/10 Dårligt

Rinas

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
I don't think the staff here understands the concept of good customer service, especially expected from a 5 star property. There was a taxi strike in Rome the last 2 days (of 3) that we stayed at the property. The night before checkout I call to arrange for a private car and the answer was that the taxi strike will be over by the morning (my departure). The next morning I check out and ask the bellman for a taxi and the answer was that strike is still on and asked me to arrange for an uber myself at the last minute (at 7 AM in the morning), while scrambling to get to the airport in time. Pure luck, I got an uber just in time (considering that they were in demand due to the taxi strike). Also - at the time of check-in, we request the front desk to call a restaurant to make a reservation - the answer was no one is picking up at the restaurant - my wife gets a local sim and we call, and surprisingly we get through at first attempt (coincidence? maybe not! ). This is not the customer service what we are used to from staying at many other 5 star properties in this trip and in prior trips. This was the worst hotel experience of this trip of 20 days, having stayed at 7 different hotels across different towns in Italy. I would happily give all the other 6 hotels a 5 star rating and this one not more than 2 stars.
Overnattede 3 nætter i juli 2022

2/10 Forfærdeligt

Vincent

Overnattede 4 nætter i juli 2022

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location and nice staff
Overnattede 7 nætter i juni 2022

6/10 Okay

Andreas

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juni 2022

8/10 Udmærket

Doran

Rejste med partner
Synes godt om: Rengøring
It's not bad and conveniently located next to the train station. But we had no water from time to time in our bathroom and when it was on, it was a trickle. Weird smell in the foyer. Our room also had worn leather bean bags stacked against the wall to conceal unfinished building work.
Overnattede 2 nætter i juni 2022
Svar fra Edoardo Leonardi den 27. jun. 2022
Dear Mr. Doran, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We always aim to surprise our guests with designs and charming facilities, so we regularly review our accommodation to ensure the highest standards are met. Thanks to your feedback we will ask our team to check the room as a priority. We look forward to your next stay Edoardo Leonardi Room Division Manager Palazzo Montemartini Rome, A Radisson Collection Hotel

8/10 Udmærket

GIAMPIERO

Overnattede 1 nat i juni 2022