Bar (på overnatningsstedet)

Anmeldelser af Best Western Plus Hotel Universo

4 out of 5
Best Western Plus Hotel Universo
Via Principe Amedeo 5/B, Rome, RM

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 708 af i alt 1092 anmeldelser" "
Bedømmelse på 8 − Udmærket. 275 af i alt 1092 anmeldelser" "
Bedømmelse på 6 − Okay. 70 af i alt 1092 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 1092 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 1092 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Stefania Pesci - Guest Relations den 29. sep. 2023
Dear Guest,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

4/10 Dårligt

John Ortmann

Overnattede 4 nætter i marts 2023
Svar fra Stefania Pesci - Guest Relations den 27. mar. 2023
Dear John,We thank you for your positive rating!We look forward to welcoming you back on a future visit.Sincerely,Stefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Jannik Lønberg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2022
Svar fra Stefania Pesci - Guest Relations den 8. aug. 2022
Dear Jannik, thank you for your positive ratings. We look forward to host you again Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

10/10 Fremragende

Caroline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
God morgenmad, dejligt område tæt på togstationen, fint værelse. Venligt personale, dog bliver der ikke talt pænt til praktikanterne.
Overnattede 3 nætter i marts 2022
Svar fra Stefania Pesci - Guest Relations den 14. mar. 2022
Dear Caroline, Thank you for your review. We are pleased to know that you had an enjoyable stay and we thank you for letting us know your experience with the junior staff on training. Your opinion is important to us and we hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2021
Svar fra Stefania Pesci - Guest Relations den 2. dec. 2021
Dear Guest, Thank you for your positive rating! We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Weekend trip
God beliggendhed. Tæt til altid. Ca. 5 min fra hovedbanegården.
Overnattede 2 nætter i november 2021
Svar fra Stefania - Guest Relations den 15. nov. 2021
Dear Guest, Thank you for your review. We are delighted to know that you had a pleasurable stay and especially enjoyed our location. We hope to see you again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

8/10 Udmærket

JensChristian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2021
Svar fra Stefania - Guest Relations den 2. nov. 2021
Dear Jens Christian, We thank you for your rating! We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

8/10 Udmærket

Benny

Synes godt om: Rengøring, værelsets komfort
Godt placeret hotel
Hotellet ligger centralt i Rom i forhold til banegården og alle seværdighederne
Overnattede 1 nat i september 2021
Svar fra Stefania - Guest Relations den 6. okt. 2021
Dear Benny, Thanks for the review. We are glad you were happy with your stay and enjoyed our location. We hope that there will soon be a new opportunity to welcome you to Hotel Universo. Sincerely, Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Imødekommenhed og effektivitet
Hotellet var en super base for en forrygende tur til Rom. Med den korte afstand til Termini (togstationen), var transporten fra lufthavnen ganske uproblematisk. Imødekommende velkomst, ja i det hele taget af al personale. Vi blev mødt med et smil på læben samtidig med professionel tilgang til vores henvendelser. Alt i alt, dejligt og uproblematisk. Bor der gerne igen.
Overnattede 4 nætter i september 2021
Svar fra Stefania - Guest Relations den 30. sep. 2021
Dear Guest, Thank you for having stayed with us and for sharing your review. We're pleased to hear that our exemplary staff greeted you with a smile, making you feeling welcomed. Your lovely comment is the best reward for their terrific job. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

6/10 Okay

ATISH

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

JOY

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is just a few blocks from Termini Station and one other hop on hop off bus stop, which made it very easy to get around the city. Staff was great and breakfast buffet was excellent with many options to please everyone in your party.
Overnattede 2 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 26. mar. 2024
Dear Joy,we thank you for your positive feedback. We are delighted that you enjoyed our breakfast and found our staff to be great.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Holly

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were very impressed with the hotel and plan to stay again when we return to Rome next spring. The staff was helpful and all spoke English. They arranged transportation for us and made restaurant recommendations. There were numerous restaurants within walking distance. I highly recommend Best Western Plus Universo.
Overnattede 3 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 25. mar. 2024
Dear Holly,Thank you very much for your kind feedback. We are delighted that you were impressed with our standard of service. It's wonderful to know that you are planning to stay with us again!We can't wait to see you again soon.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Judith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 25. mar. 2024
Dear Judith,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

??

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
トイレのドアが自動で開いてしまうのは難点
Overnattede 2 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 25. mar. 2024
Dear Guest,We appreciate you sharing your concern, we will certainly look into this matter to ehnance our guests' experience.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Sergey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good thanks
Overnattede 5 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 21. mar. 2024
Dear Sergey,We thank you very much for your positive feedback.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Isabelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place, renovated room. Close to the train station and walking distance for all major attraction.
Overnattede 1 nat i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 21. mar. 2024
Dear Isabelle,We thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Alex

Thank you for the hospitality. Was great to stay here.
Overnattede 4 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 18. mar. 2024
Dear Alex,Thank you for your feedback. It's wonderful to hear that you had a great stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Kacie, Eagan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 18. mar. 2024
Dear Kacie,Thank you for your potive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

C R

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was adequate for our needs, just a one-night stay before our return flight. The room was cramped for 3 people.
Overnattede 1 nat i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 11. mar. 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our hotel served your purpose. However, we apologize if you found the room to be cramped for three people. Your feedback is important to us, and we will take it into consideration to ensure that we provide comfortable accommodations for all our guests. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Damaris, Mayaguez

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 13. mar. 2024
Dear Damaris,We thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

RANDY

Rejste med partner
Great location but no air con. The room was so hot and they offered us a fan and told us to keep the window open. That’s not acceptable!
Overnattede 3 nætter i februar 2024
Svar fra Stefania Pesci - Reviews Manager den 11. mar. 2024
Dear Randy,Thank you for sharing your feedback with us. We are glad to hear that you appreciated our location. Regarding the air conditioning, we apologize for any inconvenience you experienced. During the winter months, our centralized system is set on heating. We understand that temperature preferences can vary, and we apologize if the room was warmer than expected for you. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Monica in the restaurant was a highlight! She was very friendly and went above and beyond as did the servers. we observed that the manager was overbearing towards his staff as he seemed to Micromanage their every move. The shuttle to the airport was a nightmare. The driver was on time but felt he needed to get us there in hyper speed as he drove as fast as 150 km per hour. I had to tell him to stop texting while he drove at that speed. It was a nightmare!
Overnattede 6 nætter i marts 2024
Svar fra Stefania Pesci - Reviews Manager den 11. mar. 2024
Dear Lisa,Thank you for sharing your feedback with us. We are glad to know that you enjoyed your stay overall. However, we sincerely apologize for the unpleasant experience you had with the taxi. We will address this matter with the taxi company and take appropriate action to ensure that such incidents do not occur in the future.We are delighted to hear that Monica in the restaurant provided excellent service. We will be sure to pass along your compliments to her and the rest of the serving staff.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Simon

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel conveniently located
Overnattede 5 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 6. mar. 2024
Dear Simon,We thank you for your feedback. We are delighted to know that you enjoyed our convenient location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff . Very clean. Breakfast was delicious.
Overnattede 1 nat i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 29. feb. 2024
Dear Pamela,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you had an enjoyable stay and that we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Philippa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay. Highly recommended. Close to main train station, buses, metro and trams. The bar wasn’t well signposted. Staff helpful. Rooms spacious and clean. Can’t wait to return.
Overnattede 3 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 23. feb. 2024
Dear Philippa,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you're looking forward to returning. We can't wait to welcome you back for another wonderful stay in the future!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Jun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
食事の質量共に満足でき、便利なロケーション。
Overnattede 1 nat i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 20. feb. 2024
Dear Jun,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Katsuyuki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
深夜到着のため事前に空港からの車の手配をお願いしました。メールの問い合わせに対して返信が早く手配も確実で、非常に対応が良かったです。次回もまた利用したいホテルです。
Overnattede 3 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 16. feb. 2024
Dear Katsuyuki,Thank you for sharing your experience! We are pleased to hear that you found our staff responsive and accommodating. We strive to provide efficient and attentive service, and we are glad that you appreciated our quick responses to your email requests. We look forward to welcoming you back on your next visit.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente todo, muy buenas sus instalaciones y cerca todas las atracciones y Transporte.
Overnattede 7 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 16. feb. 2024
Estimado Jose,Le agradecemos sus comentarios. Nos encanta que su estancia haya resultado tan positiva.Esperamos otra vez en nuestro hotel en su próxima estancia en Roma.Saludos cordialesStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Atsuko

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
部屋が清潔で気持ちよかったです
Overnattede 2 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 13. feb. 2024
Dear Atsuko,We thank you for your review. We are pleased to know that you enjoyed your stay and found the room clean and comfortable.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

MEGUMI

Overnattede 4 nætter i februar 2024
Svar fra Stefania Pesci - Reviews Manager den 21. mar. 2024
Dear Megumi,Thank you for your rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Erich

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unterkunft wie immer sehr sauber und schön sehr nettes Personal
Overnattede 2 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 13. feb. 2024
Lieber Erich,Wir freuen uns sehr zu lesen, daβ Ihre Erfahrung in unserem Hotel sehr angenehm gewesen ist. Wir danken Ihnen, daβ Sie sich für uns entschieden haben und Ihre Bewertung erhalten haben. Wir freuen uns damit, Sie bald für Ihrem nächsten römischen Urlaub zu sehen.Viele GrüβeStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Luis

Synes godt om: Rengøring
Overnattede 2 nætter i februar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 9. feb. 2024
Dear Luis,We thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Sara

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Tiene muy buena ubicación, cerca de la estación del tren, farmacia cerca, varios restaurantes.
Overnattede 1 nat i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 29. jan. 2024
Estimada Sara,Les damos las gracias para sus comentarios.Nos complace que la nuestra ubicación le haya garantizado una estancia agradable.Esperamos otra vez en nuestro hotel en su próxima estancia en Roma.Saludos cordialesStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

john, rego park

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 25. jan. 2024
Dear John,Thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

4/10 Dårligt

BORA

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The staff was not friendly
Overnattede 3 nætter i december 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 25. jan. 2024
Dear Bora,Thank you for your feedback, and we are sorry for any inconvenience you experienced during your stay. Providing friendly and helpful service is a top priority for us, and we regret if we fell short of your expectations in this regard. If there are specific instances or details you could share with us, it would be greatly appreciated.We hope to have the opportunity to better serve you in the future.Kind regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, faciliteter
Good hotel very convenient for the bus and train
Overnattede 2 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 25. jan. 2024
Dear Rachel,We thank you for your review. We are glad to know that you were satisfied with your stay in our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Matt

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at the Best Western Universo for our holiday in Rome. A stones throw from Rome termini made our stay very convenient to get to where we wanted to go. Staff was great room was clean and had a great view from balcony. We would love to stay here again in the future.
Overnattede 6 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 22. jan. 2024
Dear Matt,Thank you for taking the time to share your positive experience! We're thrilled that you enjoyed your stay with us. We would love to have the opportunity to welcome you back in the future.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Karina, Doral

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is super clean and has a very good location closed to the Termini Rome Terminal.
Overnattede 7 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 22. jan. 2024
Dear Karina,We appreciate your positive feedback, and it would be our pleasure to welcome you back again in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Shayan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, friendly staff and wonderful amenities.
Overnattede 3 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 22. jan. 2024
Dear Shayan,We appreciate your kind words, and we would love to have the opportunity to welcome you back in the future. SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Anne-Marie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 22. jan. 2024
Dear Anne-Marie,We appreciate your kind words, and we would love to have the opportunity to welcome you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Requel, Indianapolis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place & staff very friendly. Room was a little warm but after we turned off the heat it was much better! Food in restaurant was great!!! We will definitely go back!
Overnattede 6 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 19. jan. 2024
Dear Requel,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff made your stay enjoyable with their friendly service and that our restaurant met your expectations. We're grateful for your intention to return, and we look forward to welcoming you back to our hotel.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Antonella

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bellissima struttura con stanze ampie nuove e personale gentile e disponibile.La zona è caotica,poco sicura,impossibile trovare parcheggio.
Overnattede 2 nætter i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 18. jan. 2024
Gentile Antonella,La ringraziamo per la recensione. Siamo felici che le sia piaciuta la camera in cui ha alloggiato e la ringraziamo per il cortese riscontro sul nostro personale.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Alex

Overnattede 1 nat i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 12. jan. 2024
Dear Alex,Thank you for your rating!We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Bruno

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Stefania Pesci - Guest Reviews Manager den 11. jan. 2024
Gentile Bruno,La ringraziamo per l'ottima valutazione.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Bruna

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 11. jan. 2024
Gentile Bruna,La ringraziamo per l'ottima valutazione.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Gaetano Marco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good for a stop for a night close to station
Overnattede 1 nat i januar 2024
Svar fra Stefania Pesci - Guest Reviews Manager den 11. jan. 2024
Dear Gaetano Marco,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

4/10 Dårligt

YASUHARU

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
朝食は、色々なものがあり最高でした。エリアも、テルミネ駅近くで良かった。ただ、私たちの部屋は、排水の音、 階上の歩く音がうるさく最悪でした。特に排水は
Overnattede 5 nætter i december 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 8. jan. 2024
Dear Yasuharu,We thank you for your review. We are glad that you were satisfied with our tasty breakfast and our location. However, we apologize for any inconvenience.We have noted your comments and handed them to our maintenance team to look into. Your feedback is very valuable for us and helps us to maintain our high standards.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Udmærket

Apr

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was very cloae to major transportation, such as the Tremini train station which makes it convenient to getting to the sirport and Colosseum. It is also around the corner from a historic Opera House! Since my room was on the first floor my only issue was there was alot if noise at night outside. Reminded me of a busy NYC street.
Overnattede 2 nætter i december 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 8. jan. 2024
Dear Apr,Thank you for sharing your feedback. We are pleased to hear that you found our property conveniently located.We apologize for the noise disturbance you experienced. If you choose to stay with us again, we'll do our best to accommodate your preferences for a quieter room.We hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Stefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Gwendolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a completely great experience during my stay! The front staff was cheerful and accommodating. They even help book tours for me. I would like to extend an extra dose of gratitude to the gentlemen who were cleaning the rooms. I asked a question and the two gentlemen greeted me and offered to help me in sick a caring way. It touched my heart. A huge thank you for them!
Overnattede 4 nætter i december 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 5. jan. 2024
Dear Gwendolyn,Thank you for taking the time to share your wonderful experience. We are thrilled to hear that you had a great time, and we appreciate your kind words about our staff. Your feedback is truly heartwarming, and we'll make sure to pass along your appreciation to the entire team. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Stefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel. Only problem is the noise from the city if you want your window open.
Overnattede 4 nætter i december 2023
Svar fra Stefania Pesci - Guest Reviews Manager den 5. jan. 2024
Dear Matthew,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be very nice. We understand that city noise can be a concern for some guests, especially if they prefer to keep their windows open. We apologize for any inconvenience this may have caused.f you choose to stay with us again in the future, please feel free to request a room in a quieter location, and we will do our best to accommodate your preferences.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma