This hotel had a great slide for the kids. The breakfast was simple but was being refilled throughout the morning. They never ran out of any breakfast option that they offered. The staff was friendly. The only issue was they didn't clean the room during our stay. I normal don't care but we stayed for 4 nights. We really only needed towels and the garbages emptied. Besides that, the hotel was great for the kids and convenient location.
Kommentar fra Hotelledelsen
19. mar. 2024 af Customer Care Team, Hotelledelsen
Dear Jennifer, Thank you for choosing Super 8 by Wyndham Quebec City for your recent stay and for awarding us a positive rating. We are grateful for the opportunity to serve you and are happy to hear that you appreciated the kid-friendly waterslide, the hotel's convenient location, the friendliness of our staff, and the timely replenishment of our breakfast items - thank you so much for your endorsement of our staff, breakfast service, location, and amenities. We'll be sure to let our breakfast attendants know that their hard work and efforts did not go unnoticed. We regret to hear that your room was not serviced during your stay. We apologize for any inconvenience caused and assure you we'll look into the matter and speak to our team to understand what may have transpired. Here, we would like to clarify that our housekeeping is tailored to your comfort, with full, deep cleanings provided prior to check-in and scheduled cleanings offered during longer stays. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Despite this, it's heartening to learn that you thought our hotel was great for the kids, and we can't wait to have you back with the little ones for another fun-filled escape at our family-friendly hotel in Québec City. Safe travels!Best Regards,Customer Care Team