Dear Christian, thank you very much for your evaluation, we sincerely appreciate it. We are hoping to welcome you back in the near future! Kindest regards, Jakub Front Office Manager

Dear Danni Thank you for your stay and for your review. Whilst it is not allways pleasant to read what was not up to par, its on the other hand a great eye opener. The showcases are gone (prior to your review), the reason why we had them there temporarily were to offer our guests additonal items for drink when the restaurants and bars were closed due to covid. That now has ceased, but you are right we should have put them away maybe 2 weeks earlier. I will also look more deeply into the state of the lobby as it ought to be spotless and not dusty. You are right we do not offer complimentary water in the rooms and honestly we never had and I do not plan to do so, mainly as we have an executive lounge with complimentary tea, water, coffee and small nibbles. Breakfast are being moved up to the George Prime Steak Restaurant in October - we have been serving them in the M lounge temporarily as the restaurant (who is outsorced) was cnot fully open. s bit of a struggle, but I do understand and agree that you as a guest were expecting more, for which I can only apologise. Once more thank you for your stay and for your review, its very important to me not only as the general manager of he hotel, but also as a part of the family that owns the hotel itself. I wish you a very nice day, Yours sincerely Helena Valtrová General Manager of the hotel and spa.

Dear Sir/ Madam, Thank you so much for taking the time to share your experience with us! We really appreciate your kind review. Hopefully, you will have the chance to come back and see us again soon, and we would love to host you once more at The Emblem. Kind Regards

Dear Anne- Mette Thank you so much for taking the time to share your experience with us! We are so happy that you had a great stay, and we really appreciate your kind review. Hopefully, you will have the chance to come back and see us again soon, and we would love to host you once more at The Emblem. Kind Regards

Dear Sir/ Madam, Thank you so much for taking the time to share your experience with us! We really appreciate your kind review. Hopefully, you will have the chance to come back and see us again soon, and we would love to host you once more at The Emblem. Kind Regards

Dear Tanja, Thank you so much for giving us your feedback during your stay. We really appreciate you taking the time to share your experience because it really helps us improve the way that we do things here at The Emblem. We do apologize for the slow check-in, unfortunately, we faced some technical issues, therefore, it took more time as usual. We do apologize for any inconvenience. Also, as an Expedia Premium VIP member, you are entitled to a complimentary late check-out based on availability, we will look in the matter what went wrong. Again, we are so sorry that you did not receive this benefit, and we do want to make sure this does not happen again. Once again, thank you for reaching out to us once more, and we really do appreciate all of the feedback! We hope the rest of your stay was a pleasant one, and we hope that we have the chance to welcome you back again in the future. We look forward to seeing you at The Emblem. Kind Regards,

Dear Isak, Thank you so much for such a fantastic review! We are so happy that you chose to stay with us at The Emblem and that you had a truly amazing time. We really appreciate you sharing your experience. love to host you once more at The Emblem. Kind Regards

Thank you so much for such an excellent review and for taking the time to share your experience with us. We really appreciate all of your kind words about everything we offer! Hopefully, you will be able to travel back soon, and we definitely look forward to welcoming you again at The Emblem.

Dear Sir/Madam Thank you so much for such an excellent review and for taking the time to share your experience with us. We really appreciate all of your kind words about the exellent service, hotel, and more! We love that you felt at home at The Emblem, and it was truly our pleasure to be of service. Hopefully, you will be able to travel back soon, and we definitely look forward to welcoming you again at The Emblem. Kind Regards Erika Tothova Guest Relations Manager

Dear Sir/ Madam, Thank you so much for taking the time to share your experience with us! We are so happy that you had a great stay, and we really appreciate your kind review. Hopefully, you will have the chance to come back and see us again soon, and we would love to host you once more at The Emblem. Kind Regards Erika Tothova Guest Relations Manager

Dear Cecily,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

Thank you very much for your lovely review and for your stay. Breakfasts is something that we are working on currently and I do apologise it was not up to standard. Thank you kindly and hope to see you soon again.

Dear JessicaThank you for your review and for your stay. I will share your kind words with both Vladimir and Joseph, its always nice when their hard work is acknowledged.We hope to see you soon again,Yours sincerelyHelena

Dear IhabThank you for your stay and for your review. I will look into the cleanliness as its im portant to me that this factor is of high quality. Apology it was not so for you. Thank you for your stay and we hope to see you soon again. Yours sincerely Helena

Dear Teresa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

Dear Lamis Thank you for your stay and for your lovely review! I am thrilled to read that you had such a nice stay and we will look forward to welcoming you at our property again very soon hopefully Yours sincerelyHelena

Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

Dear sirApology that we failed to miss your expectations. I will look into the state of the room, as this is not something that I find acceptable either. Apology for all and I wish you a very nice day.Yours sincerelyHelena

Dear Johan I wanted to reach out to sincerely apologise that we have not met your expectations. I will closely look at all the issues you have raised and work with my staff closely at removing those. Thank you for your stay and I wish you a very nice day Yours sincerelyHelena

Dear Joanne Thank you very muchf or your stay and for your lovely review. We do hope to see you soon again, and for now, let me wish you a Merry Christmas.Yours sincerelyHelena Valtrova

Dear ElizabethThank you ever so much for your lovely review and we hope to see you soon again.

Dear Gloria Thank you kindly for your lovely review and hopefully see you soon again! Thank you for your kind words about our lovely staff.

Dear Francois I am not sure what happened but I wanted to apologise as from the rating I am suggesting not all went as expected. If you wish, you can reach out directly to me to let me know what happened. Yours sincerelyHelena

Dear Dominik,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

Dear Jade,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you for sharing your feedback with us on Expedia. We wished if you could tell us the reason we got a 3 stars from you so we could work on it and to make sure this will never happen again.Again many thanks for the visit and we are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

Dear AlejandroEver so sorry for the noise and I will look into the matter, as there is no such thing - perhaps its the noise from the airconditioning unit. In any case, I will look into this and apology this prevented you from a good night sleep. Yours sincerely Helena - General manager of the hotel

Dear Gregg Thank you for your lovely reviewHelena

Dear James Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

Dear Mustafa Thank you for your lovely review!Helena

Dear LukasThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

Dear AimeeThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

Dear GailThank you very much for your lovely review and I hope to see you soon again. Apology for some noise that you experienced, will see what can be done. All the best, and hopefully see you soon again, yours sincerelyHelena

Dear Zhibang Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena