Opslået 18. feb. 2024
The bed was comfy but the room lacked plug sockets and the furniture was old. The carpet had a large stain and the corridor and rooms smelt unaired and musty.
Staff were not chatty and breakfast tables were not correctly set so you had to ask for cups, spoons, small plates etc.
it’s a shame because the pool was clean and the sauna was great.
We thought the pricing on dinner was too high £5 for coleslaw as a side was the most extreme! So we had dinner elsewhere.
Kommentar fra Hotelledelsen
20. feb. 2024 af Muthu Clumber Park Hotel and Spa, Hotelledelsen
Dear Clare,Thank you for sharing your feedback with us. We are glad to hear that you found the bed comfy and enjoyed our clean pool and great sauna. We appreciate your honest review regarding the lack of plug sockets, old furniture, and other areas for improvement. We will address these issues to enhance the overall experience for our guests. Your comments regarding staff interaction and breakfast set-up have been noted and will be shared with the team for further training. We apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future.