Lobby

Anmeldelser af DoubleTree by Hilton New York Times Square West

4 out of 5

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 463 af i alt 1488 anmeldelser" "
Bedømmelse på 8 − Udmærket. 372 af i alt 1488 anmeldelser" "
Bedømmelse på 6 − Okay. 264 af i alt 1488 anmeldelser" "
Bedømmelse på 4 − Dårligt. 187 af i alt 1488 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 202 af i alt 1488 anmeldelser" "

7,6/10

Rengøring

7,6/10

Service og personale

7,0/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel
Fint hotel. Placering i top til Time Sq og andre seværdighed. Pænt og rent, med venligt og hjælpsomt personale.
Overnattede 2 nætter i september 2023
Svar fra Guest Relations Team den 24. sep. 2023
Dear Guest, We appreciate your kind words about DoubleTree by Hilton Hotel New York Times Square West. It's great to hear that you found our hotel nice, clean, and well-located for exploring Times Square and other attractions. Our friendly and helpful staff is dedicated to making your stay enjoyable. We hope to welcome you back soon!Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Elisabeth

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
En lidt skuffende oplevelse
En lidt skuffende oplevelse. Vi havde valgt hotellet baseret på de flotte billeder, men de var tydeligvis taget for en del år siden. Hotel værelset var meget lille og ret slidt! Vi fik dog en dejlig flot udsigt fra værelset. Vi havde valgt dette hotel hovedsageligt pga. af den rooftop bar, som blev vist på flere billeder, men den kunne vi slet ikke besøge, da den ikke er ejet af hotellet, og ikke var åben den aften vi var der. Servicen var dog ret fin - hotellet opbevarede vores kufferterne hele dagen efter check ud mens vi gik rundt på Manhattan.
Overnattede 1 nat i maj 2023
Svar fra Guest Relations Team den 7. maj 2023
Dear Elisabeth, Thank you for posting a review of your recent stay. We are glad you enjoyed your visit overall; however, we apologize for not meeting every expectation. Feedback such as yours allows us to continually monitor and improve our guest experience. We appreciate your observations, and we hope to accommodate you again in the future.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

Semra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
near the portautority clean and nice hotel but crowded
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 23. apr. 2024
Semra, it's delightful to hear that you appreciated the cleanliness and strategic location of DoubleTree by Hilton Hotel New York Times Square West. We understand the hotel can become bustling, mirroring the vibrant energy of our city. We're continuously working to ensure efficient service during these peak times. Looking forward to welcoming you back in the future.

10/10 Fremragende

Chloe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 23. apr. 2024
Chloe, it's great to hear you found the location of DoubleTree by Hilton Hotel New York Times Square West favorable. We strive to be ideally situated for all our guests. We hope your time in New York was enjoyable and we're confident we'll see you again in the future.

8/10 Udmærket

Edwin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Edwin, it's wonderful to hear that you had a good experience at DoubleTree by Hilton Hotel New York Times Square West. We hope to welcome you back again soon for an even more exceptional stay.

6/10 Okay

Patrick, Coltgs Neck

Rejste med familie
Synes godt om: Service og personale
Sink and shower both badly clogged. Mentioned it to front desk on the way out but didn't seem to resonate. Sadly, west 40th Street in this area continues its multi year decline in safety.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Patrick, it's disheartening to learn that certain aspects of your stay did not meet expectations. We apologize for the inconveniences you encountered with the plumbing fixtures and the reception. We assure you that your concerns have been voiced, and our team members will strive to be more vigilant in such matters. Regarding your comments about the surrounding area, it is indeed an aspect beyond our control; however, we hope that future improvement efforts can yield a more favorable experience. We appreciate your feedback and hope to serve you better in the future.

6/10 Okay

Thiago

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Thiago, it appears you've left a neutral rating. We're committed to enhancing the guest experience, so your feedback is incredibly valuable to us. Be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

10/10 Fremragende

Omer

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 15. apr. 2024
Omer, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We're thrilled to see you had an excellent experience. We look forward to welcoming you back on your next visit.

10/10 Fremragende

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, clean, friendly staff.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 11. apr. 2024
Jennifer, we're thrilled to hear your glowing remarks about your experience at DoubleTree by Hilton Hotel New York Times Square West. It's fantastic that our prime location met your needs, and you appreciated the cleanliness and warmth of our team members. We hope to welcome you back soon for another remarkable stay.

8/10 Udmærket

Dagmar, Burlington

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Reasonably priced considering this was NYC and it was close to sights and all public transportation. Walking distance to cruise port (20 minutes). The hotel was in good shape. I would stay again.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 11. apr. 2024
Dagmar, thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West for your stay in the Big Apple. We're pleased to hear that our location provided you with easy access to city sights as well as public transportation. It's great to know that our facilities met your expectations as well. We look forward to welcoming you back in the future. Safe travels until then.

10/10 Fremragende

Perry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a wonderful time there. Thank You
Overnattede 1 nat i april 2024
Svar fra Customer Service den 10. apr. 2024
Perry, it's fantastic to hear you had a wonderful time at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your kind words and look forward to your next visit!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Michael, it's fantastic to hear that you had an excellent experience at the DoubleTree by Hilton Hotel New York Times Square West. We truly appreciate your high rating. We're hoping you'll choose us again on your next visit to Times Square. Best regards.

6/10 Okay

Keith

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Poor maintenance of the rooms. Lot of damage with quick shoddy repair work.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 6. apr. 2024
Keith, we regret to hear of your concerns about the room's upkeep. We aim to provide a comfortable environment, which includes maintaining our accommodations. While we never want a guest to be dissatisfied, your feedback is valuable and provides insight for improvements. Thank you for bringing this to our attention.

6/10 Okay

Yuji

Overnattede 5 nætter i januar 2024
Svar fra Customer Service den 6. apr. 2024
Yuji, it's noted that you have left a rating without a detailed review. Your feedback is very important, and we'd appreciate any specific information you could provide about your stay. This will immensely help us in offering improved experiences to our valuable guests like you.

8/10 Udmærket

Mercedes

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Good location, clean rooms, great views. Cons: Pretty noisy at night, if your room is near top floor. The person at the reception that did our check-in could be a bit friendlier and perhaps make eye contact instead of just looking at the TV while talking to the guests. Watch out for the ladies that are trying to sell you time shares at the reception.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. apr. 2024
Mercedes, it's pleasing to hear that you appreciated DoubleTree by Hilton Hotel New York Times Square West's clean rooms with great views and advantageous location. However, we regret the inconveniences you experienced at night and the absence of a warm, attentive welcome you should have received upon check-in. Any suggestions regarding interactions with our team members are highly appreciated, as it allows us to further improve the guest experience. We hope for another opportunity to provide an exemplary stay.

10/10 Fremragende

Brandon Wayne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 2. apr. 2024
Brandon, thank you for choosing to stay at the DoubleTree by Hilton Hotel New York Times Square West. We're glad you had a wonderful experience with us and hope to see you again very soon for another exceptional visit.

4/10 Dårligt

Kun Wai

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Limited service for all things like hot water, umbrella. Lighting set up in guest room was not enough.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 1. apr. 2024
Kun Wai, it's disappointing to hear about your dissatisfaction during your stay. Our aim is to ensure all our guests have access to their basic needs and a comfortable room ambiance. It's regrettable that your experience with our amenities didn't quite meet this standard. We appreciate your feedback, and please know we are taking it into consideration for future enhancement.

4/10 Dårligt

Krystal

Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 21. apr. 2024
We appreciate the feedback, Krystal.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Luis

Rejste med familie
Synes godt om: Service og personale
The overall experience was sufficient for a week stay. Complimentary water given at checkin 1x. Never received the cookies offered at double tree. The only complimentary coffee was located in the hotel rooms by using a Keurig. There wasn’t complimentary coffee in the lobby. Not all rooms have a mini refrigerator. Not all floors have ice machines.
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 2. apr. 2024
Luis, it seems your stay was adequate but had some areas for improvement. We value the comments about the amenities and features you expect, such as frequent complimentary water and easy access to ice machines. It's unfortunate to hear about the missed cookie offering, it's one of our signature treats at DoubleTree. We also note your preference for lobby coffee service. We appreciate this feedback for continual improvements. We're looking forward to providing you with a flawless stay next time.

6/10 Okay

Susan

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 15. apr. 2024
We appreciate the feedback, Susan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Udmærket

Dianna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very convenient to many places we wanted to be
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Team den 26. mar. 2024
Dear Dianna, We are delighted to read you found DoubleTree by Hilton Hotel New York Times Square West conveniently located for your visit to the city! Providing easy access to nearby attractions is our priority, and we are thrilled you enjoyed the convenience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

nicole

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was in walking distance to many things on our list. We had a great time!
Overnattede 1 nat i marts 2024
Svar fra Doubletree by Hilton Times Square West den 25. mar. 2024
Dear nicole, Thank you for your kind words and for emphasizing our exceptional location. Nestled so close to Times Square, we strive to offer our guests a convenient and memorable New York City stay, surrounded by endless activities and sights. We're looking forward to your next visit to DoubleTree by Hilton Hotel New York Times Square West for more explorations in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Forfærdeligt

Elizabeth Anali, Glendale

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I got breakfast included in my stay through Expedia, and when I got there, the hotel did not honor that
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Team den 26. mar. 2024
Dear Elizabeth Anali, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your breakfast being added to your reservation and our staff not acknowledging it. Thank you for bringing this to our attention; we are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Forfærdeligt

Rui

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
dirty
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations Team den 23. mar. 2024
Dear Rui, Thank you for being our guest and sharing feedback. We're sorry to hear about your experience. Cleanliness is a top priority for us, and we regret any lapses you encountered. Your input is essential, and we will address this matter to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Francesca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 23. mar. 2024
Dear Francesca, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

reginald

O
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Team den 19. mar. 2024
Dear reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West. We hope to see you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Ivanska Lorena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location in NY. Very friendly staff and spectacular breakfast.
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Team den 17. mar. 2024
Dear Ivanska Lorena, We are thrilled to read you enjoyed the excellent location of DoubleTree by Hilton Hotel New York Times Square West. It's wonderful to know that our friendly staff and delicious breakfast contributed to your positive experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Ramon

Rejste med familie
Synes godt om: Service og personale
Very small rooms. Small Lobby area.
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 14. mar. 2024
Dear Ramon, Thank you for letting us know how much you enjoyed your stay. We appreciate your observations regarding our room and lobby. Our aim is to provide comfortable accommodations while maximizing space efficiency. We regret if our room did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences, and we would be delighted to welcome you back in the future. Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

Chloe Katherine Sam Wade

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Really good first experience of NYC. Nice hotel, helpful staff and a good view from the room. The room could have been slightly bigger but overall 4 out of 5.
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Team den 12. mar. 2024
Dear Chloe Katherine Sam Wade, We are pleased to read that your first experience of NYC at DoubleTree by Hilton Hotel New York Times Square West was really good! It's fantastic that you found our hotel nice, with helpful staff, and enjoyed the good view from your room. We appreciate your feedback and hope to welcome you back soon for another great stay!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

Jennifer

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was nice, the property was in need of a few updates. When we showered water was all over the floor and when we had to flush the toilet we had to bring up the top to make sure the water was filled before we can flush.
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations Team den 12. mar. 2024
Dear Jennifer, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you found the staff friendly, and we appreciate your feedback regarding maintenance. Your comments are valuable, and we will address them promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Tanner

Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Tanner, it seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

10/10 Fremragende

Ann

Rejste med partner
Synes godt om: Faciliteter
Location was great for what we were doing in NYC but area outside was dirty and smelly. You should have bar service later than 11:00pm inside hotel for people who don’t want loud music especially on Saturday night. Otherwise, clean rooms.
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations Team den 11. mar. 2024
Dear Ann, We are delighted to read how much you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. We strive for excellence, so we are thrilled you appreciated our clean room and our location! Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We hope to welcome you back soon for another enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Valmiki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 11. mar. 2024
Dear Valmiki, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Alanna

Rejste i en gruppe
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not that far from Times Square and staff was excellent. The rooms are extremely tiny though.
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Team den 9. mar. 2024
Dear Alanna, We are glad to hear you appreciated our location close to Times Square and experienced excellent hospitality. We apologize if the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance the guest experience. We hope the overall stay was enjoyable and look forward to welcoming you back in the future.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Abigail

Synes godt om: Rengøring, service og personale
The shower was very inconvenient and uncomfortable. Also, the curtain was too short, so the water was going all over the floor, and I almost slipped and broke my legs. I wouldn’t recommend that place. It wasn’t near an open and crowded area so me traveling alone I couldn’t get out at night.
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Team den 10. mar. 2024
Dear Abigail, Thank you for evaluating your recent stay with us. We are sorry to hear about your experience with the bathroom in your room. Safety and comfort are our top priorities, and we regret any inconvenience this may have caused. We appreciate your feedback as it helps us improve our services. Regarding the location, while we strive to provide a safe environment, we understand individual preferences may vary. We hope you were still able to enjoy your time in New York City and would welcome the opportunity to host you again in the future.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Tiffany, Howard Beach

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time staying here. Clean gym area. Encountered friendly and not so friendly staff. On site restaurant could have more options.
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 13. mar. 2024
Dear Tiffany, Thank you for returning to DoubleTree by Hilton Hotel New York Times Square West. We're thrilled you enjoyed our clean gym and encountered friendly staff. Your feedback about our restaurant options is noted, as it helps us enhance our guest experience. Your insights are invaluable, and we look forward to welcoming you back!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Forfærdeligt

Janaina

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very dirty
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations Team den 7. mar. 2024
Dear Janaina, Thank you for leaving your rating. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Rajini

Rejste med familie
Synes godt om: Service og personale, faciliteter
Staff at check in and reception are excellent Toiletries were not replenished Room cleaning could be better
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 7. mar. 2024
Dear Rajini, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We will definitely look into your feedback regarding your room and to ensure this is addressed appropriately. We hope to see you again soon at DoubleTree by Hilton Hotel New York Times Square West. Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Amanda

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 7. mar. 2024
Dear Amanda, Thank you for sharing your rating with us. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Alistair

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was perfect for my 1 night stay in New York. Goof value when you look at how expensive everywhere else is. Very handy for the subway - entrance right across the street. Very accessible for all things in uptown Manhattan. The room was very good - well equipped and clean. Wifi also very good. Only 2 minor things - the shower was very weak, and perhaps more importantly the entrance to the hotel was a bit underwhelming. It was via a side door (maybe they are working on the proper front door?) and the reception area was always very crowded - there always seemed to be a crowd hanging around for something - which made the reception area not very relaxing. I didn't have breakfast or use the eating area.
Overnattede 1 nat i marts 2024
Svar fra Doubletree by Hilton Times Square West den 6. mar. 2024
Dear Alistair, Thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West to visit our city and for sharing your review. We love to read that you rested well in our comfortable accommodations, amenities, and convenient location, which were perfect for your needs. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you, and we hope to see you again soon!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

Jacqueline

Synes godt om: Rengøring, service og personale
The bed was very comfortable. Even though I was not given the king size bed I paid for, they did give me a room with a great view! One con was I could hear everyone in the hallway along with elevators.
Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 5. mar. 2024
Dear Jacqueline, Thank you for your kind review! We are pleased to hear that you found the bed comfortable and enjoyed the great view from your room at DoubleTree by Hilton Hotel New York Times Square West. We will look into your concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit to New York. Until then, safe travels!Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Rasheed

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to getting near Times Square and other accommodations near by.
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations Team den 4. mar. 2024
Dear Rasheed, Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We are so glad our location worked well for you and that you appreciated being so close to Times Square. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Achiles, Ada

Overnattede 1 nat i marts 2024
Svar fra Guest Relations Team den 23. mar. 2024
Dear Achiles, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel New York Times Square West. We look forward to welcoming you back on your next visit!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

George

Rejste med partner
Synes godt om: Service og personale, faciliteter
Hotel lobby area under construction. Rooms very small and mattresses in bad shape. Mattresses very sagging. Towells very stiffs and old. Below average hotel for a Doubletree/Hilton. People outsude temporary entrance doing drugs and smoking weed.
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations Team den 1. mar. 2024
Dear George, Please accept our gratitude for taking the time to review your stay at DoubleTree by Hilton Hotel New York Times Square West. We apologize for the issues you experienced in our lobby area, and we will address this adequately. Our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations. We will also reinforce our efforts to maintain a safe environment. Thank you for bringing these matters to our attention. We look forward to welcoming you back for an improved stay.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

shaienath

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very good location, near times Square, staff were amazing! The issue we had was our shower was constantly leaking and ended up having huge puddles in the bathroom. We addressed this and I don't think they knew how to fix the issue. Luckily we weren't in the hotel for long periods as we were out most of the day as this wasn't a big inconvenience, but would have made our stay better.
Overnattede 6 nætter i februar 2024
Svar fra Guest Relations Team den 1. mar. 2024
Dear Shaienath, Thank you for your feedback. We are glad you enjoyed our prime location close to Times Square and experienced exceptional service from our staff. Your feedback about our bathroom is appreciated. We are sorry for any inconvenience you encountered. Rest assured, we will address this promptly to ensure a seamless experience for our future guests. It was a pleasure hosting your visit, and we look forward to seeing you again.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

IN HO

Overnattede 1 nat i februar 2024
Svar fra Guest Relations Team den 21. mar. 2024
Dear IN HO, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel New York Times Square West. We look forward to your return and wish you all the best with your future travels.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Udmærket

Nazma

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location was good and handy. Property was very busy" frequent waits for elevators and they were always packed. Rooms small: showers would not fit larger folks. Area was a little sketchy at night - garbage outside etc. But handy to landmarks. Service generally good.
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations Team den 27. feb. 2024
Dear Nazma, We appreciate your positive remarks about DoubleTree by Hilton Hotel New York Times Square West! It's great to hear that our convenient location and overall service met your expectations. We understand the challenges with elevators and room size, and we'll consider your feedback for improvements. Thank you for choosing to stay with us, and we hope to have the pleasure of doing so again on your next visit to the area.Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Forfærdeligt

Christine

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The location is great however the air con is very noisy. Hotel facilities are not that clean and the rooms are super tiny.
Overnattede 5 nætter i februar 2024
Svar fra Guest Relations Team den 22. feb. 2024
Dear Christine, Thank you for choosing our hotel for your stay. We appreciate your positive comments about our convenient location. However, we regret any inconvenience caused by the noisy air conditioning and any cleanliness issues you experienced. We continuously strive to improve our services to ensure a comfortable stay for all our guests. Your comments have been noted, and we will address them accordingly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Fremragende

Rasamee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff. Modern property
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations Team den 21. feb. 2024
Dear Rasamee, Thank you for highlighting our friendly staff and the modern property at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your positive feedback and are delighted to know that our team and facilities left a favorable impression on your stay. We look forward to welcoming you back for another enjoyable experience in the future.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Lexi

Overnattede 2 nætter i februar 2024
Svar fra Guest Relations Team den 21. mar. 2024
Dera Lexi, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Guest Relations TeamDoubletree by Hilton Times Square West