Room #1205: Awesome NYC location / Amazing view from the "Central Park View room - king" / However filthy windows ruining any chance of taking decent pictures of the view / Small room / Comfy bed / Nice bathroom amenities / Quiet hallway / Street noise noticeable on 12th floor / No fridge / No in room coffee - tea facilities / No complimentary water / Indifferent hotel staff for the most part.
Kommentar fra Hotelledelsen
19. okt. 2018 af Manager, Hotelledelsen
Dear Traveler,
Thank you for your detailed review. While we are always glad to hear from our guests that they appreciate our close proximity to many of New York’s most prominent landmarks, as well as the wonderful view of central New York they can access from their rooms, we are sad to hear that unclean windows and a lack of high-quality service were what took away from the 5-Star hotel experience you had hoped for.
Cleanliness and great customer service are very important to us, so we will be sure to share your feedback with the rest of our team and work on improving these concerns for future guests.