Lovely five star hotel with lots to do around. Staff were polite and very helpful and would go out of their way to help. Lots of options at breakfast. Some of the restaurants/facilities were closed. Shower at the indoor pool is disappointing, needs attention and Air-conditioning unit was not working so the room was a bit warm. A fan was brought to make us feel welcome. Would definitely recommend this hotel.
Kommentar fra Hotelledelsen
27. mar. 2024 af Katerina, Hotelledelsen
Dear Keji,Thank you for your review! We're delighted to hear that you enjoyed your stay at our lovely five-star hotel and that you found our staff to be polite, helpful, and accommodating. We're glad you appreciated the variety of options available at breakfast.We apologize for any inconvenience caused by the closure of some restaurants/facilities and for the issues with the shower at the indoor pool and the air conditioning in your room. Your feedback is valuable to us, and we will address these areas to ensure a more comfortable experience for our guests in the future.We're pleased to hear that our team brought a fan to help make your room more comfortable and that you would recommend our hotel. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing to stay with us!Warm regards,Katerina AngelkovskaGuest Experience Executive