Reception

Anmeldelser af The Dorchester

5 out of 5
The Dorchester
53 Park Lane, London, England

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 231 af i alt 295 anmeldelser" "
Bedømmelse på 8 − Udmærket. 36 af i alt 295 anmeldelser" "
Bedømmelse på 6 − Okay. 16 af i alt 295 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 295 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 295 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,4/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jack, Greenhithe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent as always
Overnattede 1 nat i marts 2024
Svar fra Vincent McGrath den 20. mar. 2024
Dear Jack, Thank you very much for your review of The Dorchester and for awarding us excellent scores.We hope to welcome you back in the near future. Sincerely,Vincent McGrathHotel Manager

10/10 Fremragende

Malick

Overnattede 1 nat i januar 2024
Svar fra Vincent McGrath den 3. mar. 2024
Dear Malick,Thank you very much for taking the time to review your experience at The Dorchester. I am delighted to see that we were able to meet all of your expectations. I do hope we will have the opportunity to welcome you back very soon.Sincerely,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Julio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
O tradicional requinte londrino
Overnattede 5 nætter i november 2023

10/10 Fremragende

Defan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Vincent McGrath den 28. okt. 2023
Dear Defan,Thank you very much for taking the time to share your feedback. I do hope we will have the opportunity to welcome you back to The Dorchester in the very near future.My very best wishes,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Derek

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
exceptional decor and ambience,staff and management all very welcoming....
Overnattede 2 nætter i oktober 2023
Svar fra Vincent McGrath den 4. okt. 2023
Dear Mr. Byles,Thank you for taking the time to review your visit to The Dorchester. I’m so glad you enjoyed your time with us and that our teams were able to make your stay very special for you. We hope to have the pleasure of welcoming you back very soon.My very best wishes,Vincent McGrathHotel ManagerThe Dorchester

6/10 Okay

Nick

Overnattede 1 nat i august 2023
Svar fra Vincent McGrath den 14. aug. 2023
Dear Mr Williams,Thank you very much for taking the time to share your feedback following your recent stay, and I’m sorry to read your stay wasn’t as you had hoped or expected. You scored your experience three out of five so if there are any additional comments regarding areas where we can improve, please do let us know so we can be sure to tailor your future visits according to your preferences and do our best to exceed your expectations.Many thanks once again Mr Williams, and we look forward to welcoming you back to The Dorchester in the near future.My very best wishes,Vincent McGrathHotel ManagerThe Dorchester

8/10 Udmærket

Edmond

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Food poisoning
This is a wonderful hotel. However, unfortunately, my son got food poisoning eating at the lobby restaurant. We ended up in the Princess Grace Hospital Saturday evening and had to be put on medication for a few hours. While the hotel staff are generally professional and wonderful, I think they had a real problem i with the lobby restaurant and it’s staff.
Overnattede 2 nætter i juli 2023
Svar fra Vincent McGrath den 14. jul. 2023
Dear Mr Grigorian,Thank you so much for taking the time to share your feedback following your recent stay and please do accept my sincere apologies for the issues you experienced while in residence.I’m so sorry to hear your son ended up in hospital. I know you were assisted on the day by our Assistant Director of Food and Beverage and that our Consultant Environmental Health Officer is in touch with you directly, however I wanted to reach out personally to express my concern and make sure your son made a full recovery.I’m sorry that your stay wasn’t as you had expected, and I hope we have the opportunity to welcome you back on another occasion to experience the true Dorchester.My very best wishes,Vincent McGrathHotel ManagerThe Dorchester

6/10 Okay

Gary

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra Vincent McGrath den 7. jul. 2023
Dear Gary,Thank you for taking the time to review your stay at The Dorchester. I trust you we were well looked after by our great team of service professionals and you enjoyed your time in residence. You scored your overall experience 6/10, so if there are any additional comments regarding areas where we can improve, please do let us know so we can be sure to tailor your future stays according to your preferences and do our best to exceed your expectations.Thank you once again Gary and my very best wishes,Vincent McGrathHotel Manager The Dorchester

10/10 Fremragende

Ana

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I chose your hotel because I heard it had been recently refurbished and was ranked among the top five best hotels in London. I am always drawn to beautiful places, and when I saw the pictures of your lobby, I knew it was the one. Upon our arrival, we were greeted by beautiful art. Lalique pieces and so much beautiful art at the promenade. We enjoyed a delightful afternoon tea and were then escorted to our room, which had a bright flower wallpaper and was simply beautiful. We got a wine bottle and hand written note. we had the pleasure of meeting Veronica at the spa while booking a massage, and later, we met Dayana on the stairs. we discovered that we shared the same nationality. She sent a courtesy to our room, thoughtful gesture. Great diner at Alain Ducasse. Next day they sent balloons and cake for Father’s Day to my husband. I had a cold, they arranged a doctor appointment and had my medicine in my room. They sent lemonade and well wishes Best hotel. Felt like home. So cared and so many kind people.
Overnattede 2 nætter i juni 2023
Svar fra Vincent McGrath den 20. jun. 2023
Dear Ana,Thank you so much for taking the time to share your feedback following your recent stay.I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence. Your kind words about your time with us, as well as highlighting Veronica and Dayana as memorable colleagues, are so appreciated, and we look forward to welcoming you back to The Dorchester in the near future.My very best wishes,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Kristoffer Hag

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best Hotel in London!
Overnattede 2 nætter i juni 2023
Svar fra Vincent McGrath den 8. jun. 2023
Dear Mr Simensen,Thank you very much for taking the time to share your feedback following your recent stay. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence. Your feedback is truly appreciated, and we look forward to welcoming you back to The Dorchester soon. My very best,Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Raul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything excellent
Overnattede 7 nætter i april 2023
Svar fra Vincent McGrath den 19. apr. 2023
Dear Mr Massone,Thank you very much for taking the time to share your feedback following your most recent stay. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence.Your loyalty to The Dorchester is truly appreciated and we look forward to welcoming you back again soon. My very best wishes,Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Bernie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Vincent McGrath den 11. apr. 2023
Dear Mr Allbone,Thank you very much for taking the time to share your feedback following your recent stay. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence. Your feedback is truly appreciated and we look forward to welcoming you back to The Dorchester soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

8/10 Udmærket

Gemma

Overnattede 1 nat i marts 2023
Svar fra Vincent McGrath den 20. mar. 2023
Dear Ms Bennett,Thank you so much for taking the time to share your feedback following your recent stay.I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence celebrating the wonderful occasions of both your birthday as well as your mother’s! It was wonderful to have you with us and we look forward to welcoming you back to The Dorchester in the near future.Many thanks once again. Sincerely,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Vincent McGrath den 27. feb. 2023
Dear Dr James,Thank you so much for taking the time to share your feedback following your stay in December. I’m delighted you enjoyed your time in residence and it was wonderful to have you with us to celebrate the New Year.We very much look forward to welcoming you back to The Dorchester in the near future and until then, I remain at your disposal.Sincerely,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family time
we e will have great family memories from our trip had joining rooms and could help my mum and dad as he is in a wheelchair
Overnattede 2 nætter i november 2022
Svar fra Vincent McGrath den 15. dec. 2022
Dear Ms Jones,Thank you very much for taking the time to share your feedback following your recent stay with us. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence with your family. Your kind words about your time with us are so appreciated and we look forward to welcoming you back to The Dorchester in the near future.Many thanks once again. Sincerely,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Tim

Overnattede 1 nat i november 2022
Svar fra Vincent McGrath den 14. nov. 2022
Dear Tim,Thank you very much for taking the time to share your feedback following your stay with us. I trust you were well looked after by our great team of service professionals and you enjoyed your time in residence. We genuinely value and appreciate your feedback and we look forward to welcoming you back to The Dorchester in the near future. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Ravindra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean room. Good staff.
Overnattede 1 nat i september 2022

10/10 Fremragende

gurmeet

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
place deserves 10 stars
Absolutely stunning! Beautiful building
Overnattede 1 nat i august 2022

8/10 Udmærket

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Stay at the Dorchester
We had a lovely stay at the Dorchester but just a couple of things let it down for me. I didn't expect the renovation work to be so extensive and I didn't really appreciate the hoover being put on during my breakfast at the next table. The staff were A1 though. Excellent service.
Overnattede 1 nat i august 2022
Svar fra Vincent McGrath den 23. aug. 2022
Dear Mrs Holland,Thank you so much for taking the time to share your feedback following your recent stay.I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence celebrating the wonderful occasion of your daughter’s birthday! That said, I am of course disappointed to hear the renovation works impacted your stay and I’m so sorry this was the case. I have passed your feedback regarding the hoover on to the breakfast team who have taken note and will ensure guests aren’t disturbed going forward when the team are resetting tables during service. They try to be as discreet as possible and I hope it didn’t negatively affect your breakfast experience too much.Your kind words about our colleagues are so appreciated Mrs Holland and we look forward to welcoming you and your family back to The Dorchester once the renovations are complete.Many thanks once again. Sincerely,Vincent McGrathHotel ManagerThe Dorchester

10/10 Fremragende

Echo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location , amazing service & great stuff as well amazing signature cocktails by Lauren at the Grill Restaurant. The HighTea is a beautiful experience & excellent Would stay at this hotel anytime am london Luxury Eooms and spacious Very comfortable beds as well
Overnattede 1 nat i juli 2022
Svar fra Vincent McGrath den 22. jul. 2022
Dear Echo, Thank you very much for taking the time to share your feedback following your recent stay with us. I’m delighted you enjoyed your time in residence and I hope we have the opportunity of welcoming you back to The Dorchester again soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Kristoffer Hag

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was wonderful! Very beautiful hotel, clean and nice rooms, and very central in London.
Overnattede 2 nætter i juni 2022
Svar fra Vincent McGrath den 28. jun. 2022
Dear Mr Simensen, Thank you very much for taking the time to share your feedback following your recent stay. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence. Your kind words are so appreciated and we look forward to welcoming you back to The Dorchester in the near future. Sincerely, Vincent McGrath Hotel Manager The Dorchester

6/10 Okay

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Disappointing Luxury
I have been for a meal here several year ago for engagement and my now wife loved the look of the hotel so I thought for my 40th I would book us a weekend stay. The room itself cost over £2000 for the weekend and I can say the following about our stay. Room: Very nice carpets and reasonable bed. Well stocked mini-bar and the hotel had arranged some cakes and champagne to be in room on arrival - very nice! Bathroom: Nice fully marbled but shower not very powerful. Bath nice and big. The toilet roll was dreadful and cheap - better toilet roll in public toilets. It was very thin and tore easily. Bed: Ok but the worst pillows ever invented. Look nice when not lying on them but "deflate" with the slightest pressure. I would have brought my own if I had known this. The staff were very attentive and polite and the young lady at check in was excellent. There were renovations ongoing so it was limited as to where we could go. The promenade was closed off as was the main bar and I would have liked to have gone there. On the whole, disappointing for a once in a lifetime trip. All in all final bill was over £4000 as we went to spa, bar and michelin starred restaurant etc. but looking at my CC bill it appears that close to £5000 has been taken (I am ringing to check this out). I'll go to Premier Inn next time and don't even get me started on Restaurant Alain Ducasse.
Overnattede 2 nætter i juni 2022
Svar fra Vincent McGrath den 21. jun. 2022
Dear Dr Mulgrew, Thank you for taking the time to share your feedback following your recent stay and please accept my sincere apologies for the disappointments you experienced while with us. You have highlighted a number of areas where we can improve and we will certainly address these with the teams to ensure all guests receive the highest of standards when staying with us. It is never our intention to upset any of our guests or mar their stay in any way and I’m sorry your stay left you not wanting to return to us, especially on what was meant to be a special occasion. We want to put right your poor experience Dr Mulgrew and my Assistant will be in touch with you shortly in a separate email. My sincere apologies once again and I hope we have the opportunity of welcoming you back and restoring your faith in The Dorchester. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

vaughan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2022
Svar fra Vincent McGrath den 8. jun. 2022
Thank you once again Mr Tipper! Your kind feedback is so appreciated. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Long Yin, Singapore

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2022

10/10 Fremragende

Kristen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely amazing stay! Celebrated my birthday and the hotel spoiled me with balloons, a small cake and gift to take home. While the hotel is undergoing some renovations, they have definitely gone out of their way to ensure guests aren’t impacted and don’t see any of the works. Love it and would definitely love to return again one day!
Overnattede 1 nat i maj 2022
Svar fra Vincent McGrath den 14. jun. 2022
Dear Kristen, Thank you very much for taking the time to share your feedback following your recent stay with us. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence celebrating the wonderful occasion of your birthday! We genuinely value and appreciate your feedback and we look forward to welcoming you back again soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Mohamed E

Overnattede 1 nat i maj 2022
Svar fra Vincent McGrath den 8. jun. 2022
Dear Mohamed E, Thank you very much for taking the time to share your feedback following your stay with us earlier this year. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time in residence. I am delighted you had a comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester again soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

2/10 Forfærdeligt

Martin

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Muy malo
El hotel está en renovaciones y en ningún momento se me advirtió de ello. Muchos sectores están cerrados, el lobby es casi inexistente. El hotel no es lo que era
Overnattede 1 nat i april 2022
Svar fra Vincent McGrath den 21. jun. 2022
Dear Martin, Thank you very much for taking the time to share your feedback following your recent stay and I’m so sorry to hear you weren’t aware of the renovation works. In February we embarked on a hotel wide renovation to update our offering and with the work that is currently being undertaken we have had to relocate our main entrance, bar and Promenade restaurant to other areas of the building. Although the hotel looks different visually, every effort has been made to ensure our guests still receive the same fantastic service as before. You absolutely should have been informed of the renovation works and the fact that you weren’t shows us we have more work to do in informing guests of the construction taking place. This is certainly something we can learn from of going forward and I’m sorry your experience was tarred because of this. It is never our intention for guests to leave unhappy and on this occasion we fell short, however I do hope this experience will not deter you from staying with us in the future and we look forward to welcoming you back to The Dorchester at a time that is right for you. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Mahmoud

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All together excellent
Overnattede 1 nat i marts 2022
Svar fra Vincent McGrath den 24. mar. 2022
Dear Mahmoud, Thank you very much for taking the time to share your feedback following your recent stay with us. Your kind words are truly appreciated and we look forward to having the opportunity of welcoming you back to The Dorchester again soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Charlotte

Overnattede 1 nat i marts 2022
Svar fra Vincent McGrath den 21. mar. 2022
Dear Charlotte, Thank you very much for taking the time to share your feedback following your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time in residence. I am delighted you had a comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester again soon. Sincerely, Vincent McGrath Hotel Manager The Dorchester

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 1 nat i marts 2022

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Outstanding
Overnattede 2 nætter i januar 2022
Svar fra Vincent McGrath den 17. jan. 2022
Dear Alexander, Thank you for your very kind feedback following your recent stay. I’m delighted you had a wonderful stay with us and you enjoyed your time in residence. We really appreciate your kind words and we hope to have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Vincent McGrath Hotel Manager The Dorchester

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra Mirko Cattini den 29. dec. 2021
Thank you very much for taking the time to share your feedback following your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see that you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2021
Svar fra Mirko Cattini den 29. dec. 2021
Thank you very much for taking the time to share your feedback following your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see that you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Neil

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2021

10/10 Fremragende

Bridgette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceeded expectations
Wonderful nights stay to celebrate birthdays and wedding anniversary. Professional, friendly and helpful staff throughout the hotel. Nothing was too much trouble made to feel very welcome. Lovely executive room very sumptuous. Thank you so much for our birthday and wedding anniversary gifts in our room on arrival. A lovely surprise. Room very comfortable with all amenities we needed. Hotel beautifully decorated for Christmas. Enjoyed a pleasant lunch and breakfast in The Promenade. Excellent location can’t beat Park Lane in our opinion. Definitely stay again, only disappointed we had booked just one night!!
Overnattede 1 nat i november 2021
Svar fra Mirko Cattini den 29. dec. 2021
Dear Mrs Keddo, Although we have already been in touch, I would like to thank you once again for your very kind feedback following your stay in November. I’m delighted you were well looked after by our great team of service professionals and you enjoyed your time in residence celebrating two birthdays and your anniversary. Thank you for choosing us for these special occasions and once again I’m thrilled you left us with fond memories. I hope we have the opportunity of welcoming you back to The Dorchester in the near future and from all of us here, have a wonderful 2022. Sincerely Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2021
Svar fra Mirko Cattini den 2. nov. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see from your survey that you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Suilkee

Overnattede 4 nætter i september 2021
Svar fra Mirko Cattini den 5. okt. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see from your survey that you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Craig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021
Svar fra Mirko Cattini den 1. sep. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see from your survey you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing Hotel and the staff couldn't be more friendly and helpful. We always stay there when we are in London and the experience we have, is always great. The room was very clean and we felt very safe in the current Covid situation. We can't wait to go there again.
Overnattede 2 nætter i juli 2021
Svar fra Mirko Cattini den 4. aug. 2021
Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. I am delighted to hear that you felt well cared for by all of our team members in every department and I’m thrilled you felt safe while with us. We truly value your loyalty and we very much look forward to welcoming you back to The Dorchester in the near future. If I can be of any assistance in the meantime please always feel free to reach out. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top of Class
As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.
Overnattede 2 nætter i juli 2021
Svar fra Mirko Cattini den 26. jul. 2021
Dear Steven, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I am delighted to hear you found excellence in all aspects of your experience and I have shared your wonderful comments with the teams. Thank you once again Steven, and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Yours Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

paul

Overnattede 2 nætter i maj 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2021
Svar fra Mirko Cattini den 9. jul. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see from your survey you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Overnattede 5 nætter i juni 2021
Svar fra Mirko Cattini den 9. jul. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your time at the hotel. I am delighted to see from your survey you had a very comfortable stay and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved The Dorchester
Our whole day was amazing. The staff were the best part, so friendly and attentive. Can’t wait to return.
Overnattede 3 nætter i juni 2021
Svar fra Mirko Cattini den 9. jul. 2021
Dear Andrea, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. I am delighted to hear you enjoyed your time at the hotel and you felt well cared for by our great team of service professionals. Thank you for mentioning the staff and the fact they contributed in making this a special experience for you. I will be sure to pass on your kind words to them all. We look forward to welcoming you back to The Dorchester in the near future Andrea and please reach out should I be of any assistance. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our experience at the Dorchester was absolutely amazing; we did not want to leave! The hotel is beautiful, the rooms are great, and the staff is so friendly! The pool is super nice, as is the gym! We had drinks/snacks at the bar, dinner at China Tang and breakfast at The Promenade, and every single drink and menu item we had was spectacular. The bar has very creative and tasty cocktails - my favorite was "All You Need Is...A Cup of Tea!" I had a small accident during my stay (face planted while running in Hyde Park - uneven ground and klutzy people don't mix), and everyone at the hotel was SO nice and helpful! I just had minor scrapes and bruises, but they sent someone up to my room with a first aid kit to make sure I had all the supplies needed to patch myself up. We hope to be able to come again soon!
Overnattede 2 nætter i maj 2021
Svar fra Mirko Cattini den 9. jul. 2021
Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. I am delighted to hear you enjoyed your time at the hotel and you felt well cared for by our great team of service professionals. Thank you also for your very kind words about the rooms, gym, restaurant, bar and our menu offering. I’m so glad everything exceeded your expectations and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are outstanding at the Dorchester. There’s always someone around to help with a smile. They are just so friendly. I only had coffee and drinks at the restaurant, but service there is very slow. You can’t be in a hurry. But really friendly once they get to you. Coffee very weak unfortunately, even after I asked for a strong one. I paid £8.50 plus tip for a coffee I first had to wait ages for, and then couldn’t drink as it’s too weak. Staff at the bar are excellent. Overall, The Dorchester is outstanding. Beds very comfortable too, with blackout curtains.
Overnattede 2 nætter i maj 2021
Svar fra Mirko Cattini den 9. jul. 2021
Thank you very much for taking the time to share your feedback regarding your recent stay with us. I am delighted to hear you felt well cared for by our great team of service professionals and you were met with friendly staff and smiles. Thank you for bringing to my attention the areas where we can improve and my sincere apologies for the slow service and weak coffee you experienced. I have shared your feedback with the team and we will provide additional training to ensure these issues don’t continue to happen. I hope we have the opportunity of welcoming you back to The Dorchester in the near future and please reach out should I be of any assistance. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2021
Svar fra Mirko Cattini den 9. jul. 2021
Dear Stephen, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I am delighted to hear you felt well cared for by our great team of service professionals and I hope we have the opportunity of welcoming you back to The Dorchester in the near future. Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Autosportivo, Bedfordshire

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay. Staff go above and beyond to make sure your ok. Had the most amazing sleep too. Love this place.
Overnattede 1 nat i september 2020
Svar fra Mirko Cattini den 4. nov. 2020
Dear Autosportivo, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am delighted to hear you felt well cared for by our great team of service professionals and will ensure to share your comments with the team. Thank you again for your kind words and we look forward to welcoming you back to The Dorchester in the near future. Yours Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Elizabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful Hotel
It was an amazing experience! The staff couldn't do enough for one. I was given an upgrade ..what a treat! My bathroom was beautiful with the deepest bath I've ever seen! It was a delayed birthday celebration and the brought a cake up to my room and trwated me like a VIP in the Grill when I had dinner with friends...the food was incredible The Spa and reflexology treatment was one of the best I've had anywhere. What more can I say...wonderful
Overnattede 2 nætter i september 2020
Svar fra Mirko Cattini den 4. nov. 2020
Dear Elizabeth, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am delighted to read that we were able to make your belated birthday celebration a very memorable one. It is great to read that you specifically enjoyed the room, Spa and great service from our team. Thank you again for your kind words and we look forward to welcoming you back to The Dorchester in the near future. Yours Sincerely, Mirko Cattini Hotel Manager The Dorchester

10/10 Fremragende

Fabio

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2020
Svar fra Mirko Cattini, Hotel Manager, the Dorchester den 9. mar. 2020
Dear Fabio, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am delighted to see from your survey you had a very comfortable stay with us. We look forward to welcoming you back to The Dorchester in the near future. Yours Sincerely Mirko Cattini Hotel Manager The Dorchester