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Anmeldelser af Sydney House Chelsea

5 out of 5
Sydney House Chelsea
9-11 Sydney Street, Chelsea, London, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 237 af i alt 440 anmeldelser" "
Bedømmelse på 8 − Udmærket. 151 af i alt 440 anmeldelser" "
Bedømmelse på 6 − Okay. 32 af i alt 440 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 440 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 440 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Carl

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super service and super hotel
Super service and super hotel

10/10 Fremragende

Horst

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were very helpful snd friendly and the hotel was attractive and clean.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Tim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Walter

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location, five minutes from South Kensington Underground. As the hotel was converted from two historic houses, the lift is tiny and the stairs steep and fairly narrow. Rooms are reasonably sized and comfortable. Cooked to order breakfast is tasty and good value for money.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Lindsey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfy bed, clean and convenient
Overnattede 1 nat i marts 2024

8/10 Udmærket

John

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Just where we wanted. Miserable lift. Broken potentially dangerous light in our room which wasn't fixed.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Giovanni

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personale accogliente e gentile, colazione buona, camera piccola ma dotata di tutti i comfort. Daniela e Giovanni
Overnattede 4 nætter i januar 2024

10/10 Fremragende

Pip

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very friendly welcoming & helpful staff, super clean & very comfortable beds. Cannot fault!
Overnattede 4 nætter i december 2023

10/10 Fremragende

Jay

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfort in the City
This hotel cares about its customers. While the rooms are tiny, everything is of high quality, from Nespresso machines to dressing gowns to free milk delivered , A really nice place to stay
Overnattede 1 nat i december 2023

10/10 Fremragende

Julianne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff--front desk, breakfast service, housekeeping--were all wonderful! Very helpful. Very friendly. Very nice accomodations. Quiet. Well situated. I want to come back.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Isobel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Rooms very small but adequate. The location is excellent. The staff were all wonderful, friendly & helpful. The breakfast and service couldn’t be faulted. A wonderful weekend in London - thank you!
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Andrew

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
no hot water to room basic requirement for rooms
stayed in room 33 it had no hot water at all so no shower after a day travelling still no hot water the following morning meant to be five star. with poor customer service as an offer of a free room upgrade and only valid for 6 months.
Overnattede 1 nat i november 2023

8/10 Udmærket

Fedra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

8/10 Udmærket

Tracey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was in good location. Room was roomy with adequate facilities. Staff friendly and helpful.
Overnattede 1 nat i november 2023

10/10 Fremragende

Chris

Overnattede 1 nat i november 2023

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Kirsten

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel was in a very nice location, very clean and the staff was friendly and helpful. The only thing I would suggest is to put some kind of grab bar next to the shower. You have to step up and in to a tub and then step down onto the ground getting out and there’s nothing to hold on to.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Elizabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic, friendly hotel in great location
Fantastic hotel in a great location to easily get to all museums and Sloane Square shopping. Quiet side street location - not much traffic noise which is a huge bonus in London! Very friendly and helpful staff and the room was a good size and very nicely furnished. Will definitely choose this hotel next time we’re in London.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Caroline

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Andrea, Milano

Synes godt om: Rengøring, service og personale
Good experience
Overnattede 1 nat i oktober 2023
Svar fra Ryda den 4. okt. 2023
Dear Andrea, the team and I would like to thank you for your feedback and we look forward to see you again soon. Kind Regards Ryda

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and friendly and responsive staff - met all of my needs for a great stay in London! Would definitely stay there again and highly recommend.
Overnattede 5 nætter i september 2023
Svar fra Ryda den 4. okt. 2023
Dear Janet, The team and I would like to thank you for your feedback and we look forward to see you soon again at Sydney House Chelsea. Kind Regards Ryda

8/10 Udmærket

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We wanted a boutique hotel near Kensington & Hyde Parks. The Sydney Hotel Chelsea was perfect. We liked the vintage feel of the building and appreciated the updated rooms. The staff was very accommodating, friendly and professional. It is truly walkable with wonderful restaurants nearby. The hotel is nestled in a local neighborhood...so for a few days, it became our home away from home.
Overnattede 3 nætter i september 2023

4/10 Dårligt

Ayoul

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

4/10 Dårligt

Graham

Overnattede 1 nat i september 2023

8/10 Udmærket

Carolyn

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i september 2023

10/10 Fremragende

Dwayne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay! Dated small rooms but the service and neighborhood more than make up for that. Highly recommend staying here.
Overnattede 1 nat i september 2023

4/10 Dårligt

Tom

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Inadequate and nonfunctional internet. Very skow house cleaning
Overnattede 4 nætter i september 2023

10/10 Fremragende

Clifford

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely small hotel in a quiet street in Chelsea. Convenient walking distance to the Museums in South Kensington, and the concert hall we visited. Staff are very friendly and helpful. We enjoyed the breakfast too.
Overnattede 1 nat i september 2023

10/10 Fremragende

Neil

Rejste med partner
Synes godt om: Faciliteter
Everything we needed! Close to everything!
Overnattede 1 nat i august 2023

10/10 Fremragende

Rajinder

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

8/10 Udmærket

Jayakumar

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good accommodation for a central London location. The double room had all necessities. Bed was comfortable. The staff were helpful as the help desk is managed 24/7. Beware that the lift is very small and so no big luggage can be carried to upper floors. As there are mezzanine levels in each floor, rooms are very close to each other and there could be noise from the stairs.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Karin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyable stay.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Lindsay

Overnattede 1 nat i august 2023

10/10 Fremragende

Sharon

Overnattede 4 nætter i august 2023

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i august 2023

10/10 Fremragende

Melissa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent place to stay and very good value.
Overnattede 1 nat i august 2023

8/10 Udmærket

Dave

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant enough - breakfasts not good value
A friendly well located and pleasant hotel. Staff generally were helpful and provided a good service. One of our two breakfast (English) unfortunately did not live up to our expectations by any means. Especially at £22.50! (Which in fairness on checking out was deducted from my bill). The bacon was fatty and cooked to a crisp - the mushroom was covered in fat/oil. The egg and tomato was minuscule and some beans would have been nice. The young waiter - whilst pleasant enough was hardly present - not around for me to give feedback or ask for something else - or indeed to ask “if everything was ok”.
Overnattede 1 nat i juli 2023

8/10 Udmærket

Mark

Overnattede 1 nat i juli 2023

8/10 Udmærket

Frank

Rejste med partner
Synes godt om: Rengøring, service og personale
Very nice hotel with friendly staff. Our stay was on the same night that the hotel experienced a leak from a burst water pipe which meant the dining room was closed and there was no breakfast available the next morning which was very disappointing!
Overnattede 1 nat i juni 2023

10/10 Fremragende

Roderick

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One particular staff member was outstanding—they know who they are.
Overnattede 2 nætter i juli 2023

10/10 Fremragende

Sheree, Yass

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fabulous location and service
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Gareth, Waterlooville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

10/10 Fremragende

Richard

Overnattede 1 nat i juni 2023

6/10 Okay

Jami

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Gammalt slitet rum, väldigt små rum och frukost fick vi inget då det var vatten skada i källaren. Inte värt kostnaden för rummet. Hit kommer vi inte fler gånger.
Overnattede 1 nat i juni 2023

10/10 Fremragende

NIKOLAUS

Overnattede 1 nat i juni 2023

4/10 Dårligt

Phoebe

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The location of the hotel was exactly what I was looking for. The penthouse was a good size and the roof terrace was stunning. However I feel like it was not well looked after and really not worth the money they charged for it. The paint on the walls was chipped and scuffed. The wood on the door frame was rotting away. The air on was not working. The bathroom had evidence of water dripping down the walls. The sheets had marks on them. The toothbrush holder had clearly not been cleaned in a long time. Several of the plants on the roof terrace were dead.
Overnattede 2 nætter i juni 2023
Svar fra Haneen den 18. jun. 2023
Good evening,I'm really sorry about the experience you had with us. We have let our management team know and if you would like to speak to us directly, please feel free to contact us through our websites contact info, and we will try to make improvements from your feedback provided.We apologize again.RegardsHaneen

8/10 Udmærket

megan

Overnattede 2 nætter i juni 2023

6/10 Okay

David

Rejste med partner
Synes godt om: Rengøring, service og personale
Let’s start with the negative, we went down for breakfast at 7:30 looking forward to what was described as “an experience not to be missed”. Our order was taken by a pleasant young man who failed to mention until he returned some 15 mins later with muesli and granola that there was no chef and therefore no cooked breakfast. They had also run out of butter, so we couldn’t even eat the toast. We were informed a replacement was on the way and would arrive by 8:00am. By 8:15 we gave up and decided to go out for breakfast. At check out the receptionist was moderately sympathetic, but no offer of a refund for the breakfast we had already paid for was offered. We have subsequently emailed the hotel to complain, but 2 days later have not yet received a response. This is a pity because the hotel is rather nice, in a good location and the room was very nice. However it is when things go wrong that the true measure of customer service can be judged, so unfortunately a big fail here.
Overnattede 1 nat i juni 2023
Svar fra Haneen den 18. jun. 2023
Good evening,I'm really sorry to hear about your experience with us. We did have a chef just after 08:00am and we did offer for you to come down, but unfortunately, it was too little too late, and we very much understand. Please feel free to contact us directly on our telephone number which is available on our website.We apologize again.Many thanksHaneen