Interiør

Anmeldelser af Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 1713 af i alt 2766 anmeldelser" "
Bedømmelse på 8 − Udmærket. 595 af i alt 2766 anmeldelser" "
Bedømmelse på 6 − Okay. 246 af i alt 2766 anmeldelser" "
Bedømmelse på 4 − Dårligt. 113 af i alt 2766 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 99 af i alt 2766 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lissi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Alessandro Mortillaro den 20. nov. 2023
Dear Lissi,Thank you for your recent review. We do hope you enjoyed your stay with us. And we look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager

10/10 Fremragende

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Alessandro Mortillaro den 5. jun. 2023
Dear Thomas, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Berit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Var et overnight stay i Heathrow. I gåafstand til terminal 5.
Overnattede 1 nat i april 2023
Svar fra Alessandro Mortillaro den 22. apr. 2023
Dear Berit, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Alessandro Mortillaro den 23. feb. 2023
Dear guest, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Brian

Overnattede 1 nat i oktober 2022
Svar fra Alessandro Mortillaro den 19. okt. 2022
Dear Brian, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

10/10 Fremragende

Lene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med meget nem adgang til terminal 5 og Heathrow ekspressen
Overnattede 1 nat i juli 2022
Svar fra Alessandro Mortillaro den 15. jul. 2022
Dear Lene, Thanks for your review, we are pleased you enjoyed your overall recent stay. Kind regards. Alessandro Mortillaro General Manager.

6/10 Okay

Johnny

Overnattede 1 nat i april 2022
Svar fra Guest Relations Team den 2. maj 2022
Dear Valuable Guest, Many thanks for sharing your experience and constructive feedback following your stay with us. On behalf of the entire team please accept our apologies for a less satisfactory experience and rest assured that we will follow up on your notes. We hope to have another opportunity to welcome you back and make it right for you. Best Regards

8/10 Udmærket

Nina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
The hotel is convenient only 5 min walk from Heathrow Terminal 5 arrival. Service is great - very friendly and helpful staff. Furniture is a bit old especially in the restaurant. Good hotel for business or lay over.
Overnattede 1 nat i januar 2022

8/10 Udmærket

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
Overnattede 1 nat i marts 2024

10/10 Fremragende

Anthea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Sean

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Ranjit, Ilford

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, restaurant very busy and staff can appear uninterested, however food was good
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 26. mar. 2024
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Sergio

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you are in transit at Heathrow terminal 5 and need to spend the night this is the hotel for you. Beautiful property with gorgeous rooms and excellent restaurants.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Sergio, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Gillian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ignisi at reception was absolutely amazing, extremely helpful after we booked the hitel on arrival Thank you Ignisi so much for making our difficult day/night of travelling a much better experience… your friendliness is exactly what we needed
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Gillian, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 Dårligt

Kevin

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Stayed here previously and hotel beginning to show its age. The taps to our sink were loose and almost falling off. The route to terminal 5 should be made easier, rather than having to use two different elevators.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Kevin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Ghassan, SAN DIEGO

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Ghassan, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Deborah

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very quiet and friendly
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 20. mar. 2024
Dear Deborah, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

ruth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
pricey but excellent
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 20. mar. 2024
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Ralph

Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 20. mar. 2024
Dear Ralph, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Mark

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
A top airport hotel. Comfortable, convenient, and quiet.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 18. mar. 2024
Dear Mark, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Robert

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was mint and we enjoyed our evening meal as well.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 18. mar. 2024
Dear Robert, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Liliana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property easy walk from terminal 5. Loved that!!
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 17. mar. 2024
Dear Liliana, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Christie

Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 17. mar. 2024
Dear Christie, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Deborah

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Close to my terminal an quiet
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 15. mar. 2024
Dear Deborah, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

James

Very comfortable with a feel of quality
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear James, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Roberto, Avondale

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect location but very limited dining choices
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Roberto, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Alexandros

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Alexandros, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Christine, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Jonathan, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Okay

David

Rejste med partner
The hotel is convenient as guests can walk to the airport, however it is badly in need of renovation, especially if one considers the room charge.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear David, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service from Giursharn!!
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 17. mar. 2024
Dear Jonathan, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Brandon

Synes godt om: Rengøring, service og personale
No plug near bed. No USB jacks anywhere. Generally, needs just a few modern upgrades. We all have mobile phones and they need to be charged. Sink was leaking into the countertop. Shower door didn't shut and would stay jammed open, negating the purpose of the floor to ceiling glass door.
Overnattede 2 nætter i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Brandon, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. However I have instructed maintenance to review the bedrooms for defects that can be resolved immediately. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Christie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenience to the airport was especially key as we were overnight to catch a flight. Transportation to shopping was a little pricey but we were able to find what we needed. We have rebooked to return in 5 days 👍
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Christie, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back shortly. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Katherine

Bathroom faucets did not work properly - no cold water. Heat register not working properly either - room was cold and difficult to heat.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Katherine, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with maintenance to resolve, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Maureen

Staff were so very helpful. Important when you are in your 80s.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 8. mar. 2024
Dear Maureen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Very convenient hotel is using terminal 5. Would recommend.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 8. mar. 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Jacqueline

Overnattede 1 nat i marts 2024

8/10 Udmærket

Gerald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A very good hotel but given that it is situated at one of the world’s busiest airports with travellers coming and going at all hours, the lack of facilities to obtain food is disappointing! There is no food service in the restaurant and the bar after 2300 hours- only room service!
Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 14. mar. 2024
Dear Gerald, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

anupama

Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Anupama, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable stay
Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 8. mar. 2024
Dear Alexander, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Ruth

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Mohammed Serhan den 8. mar. 2024
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Prasanna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Located at Heathrow Terminal 5, this 5 star hotel is well maintained and very convenient. I enjoyed a two night stay between my flights. Well worth it.
Overnattede 2 nætter i februar 2024
Svar fra Mohammed Serhan den 8. mar. 2024
Dear Prasanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Paul

Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Paul, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Esther

Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Esther, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient access to Terminal 5 with very nice rooms and restaurants.
Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 1. mar. 2024
Dear Patrick, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 Udmærket

Rachel

Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 21. mar. 2024
Dear Rachel, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always nice
Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 28. feb. 2024
Dear Jason, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel and friendly staff. Ideal if travelling from Terminsl 5
Overnattede 1 nat i januar 2024
Svar fra Mohammed Serhan den 28. feb. 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a great nights sleep. Quick check in, helpful staff, quiet, comfortable rooms.
Overnattede 1 nat i februar 2024
Svar fra Mohammed Serhan den 26. feb. 2024
Dear Jonathan, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager