Udendørsområde

Anmeldelser af Prince William Hotel

3 out of 5
Prince William Hotel
42-44 Gloucester Terrace, London, England

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 24 af i alt 88 anmeldelser" "
Bedømmelse på 8 − Udmærket. 24 af i alt 88 anmeldelser" "
Bedømmelse på 6 − Okay. 14 af i alt 88 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 88 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 88 anmeldelser" "

7,4/10

Rengøring

7,8/10

Service og personale

6,4/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Guest,Thank you for sharing your feedback. We're sorry to hear your experience fell below expectations. If there are specific areas we can address to improve, we'd appreciate more details. We value your input and hope to welcome you again for an enhanced stay.

4/10 Dårligt

Astrid

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Blandet
Toilettet kunne ikke trække ud, bruseren kunne næste ikke bruge varmt vand, der lugtede slemt af kloak. Personalet var rigtig søde og beliggenheden god.
Overnattede 6 nætter i oktober 2023
Svar fra Ancuta den 26. dec. 2023
Dear Astrid,Thank you for your feedback, and we sincerely apologise for the inconveniences you experienced during your stay. We appreciate your understanding as we work to address and improve the issues left by the previous management. Under new management, we are committed to making significant improvements, and refurbishments are set to begin soon. We hope you will consider giving us another opportunity to provide you with a much more satisfying experience in the future.

8/10 Udmærket

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i juli 2023
Svar fra Ancuta den 28. sep. 2023
Dear Jennifer,Thank you for your 8 out of 10 rating! We appreciate your feedback and support. If there are any specific areas where we can improve and earn those extra two stars next time, please feel free to share your suggestions with us. We look forward to welcoming you again in the near future.

6/10 Okay

Precilia

Rejste med familie
Synes godt om: Service og personale
Le petit déjeuner est simple mais convenable. Le personnel est serviable et accueillant. En revanche la chambre est trop petite, à deux c’était compliqué idem pour la salle de bain. La chambre est trop bruyante la nuit, ce ne sont pas de doubles vitrages donc difficile de bien dormir. Les doubles rideaux ne sont pas suffisants pour couvrir la lumière du jour. Manque des prises de charge à côté du lit.
Overnattede 3 nætter i marts 2024

4/10 Dårligt

Bianca

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unpleasant stay small lift, room and dining
Overnattede 2 nætter i januar 2024
Svar fra Ancuța den 2. feb. 2024
Dear Bianca,We're sorry to hear that your stay was unpleasant and that the size of the lift, room, and dining area did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will review and consider your comments as we work towards improving our services and facilities. We value your feedback and hope to have the opportunity to enhance your experience in the future.

10/10 Fremragende

Berin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ich fand unsere Unterkunft ganz gut und auch sauber. Personal war hervorragend. Die Unterkunft war zwar nicht die größte aber für zwei Personen und für drei Tage war es perfekt. Würden es immer wieder buchen.
Overnattede 2 nætter i januar 2024
Svar fra Ancuța den 2. feb. 2024
Dear Berin,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodation to be good, clean, and well-suited for your needs. It's fantastic to know that our staff contributed to your enjoyable stay. We look forward to welcoming you back and appreciate your loyalty in considering us for future bookings.

2/10 Forfærdeligt

Marion

Overnattede 2 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Marion,We appreciate your feedback and regret that your experience fell short of expectations. If you have specific concerns, we'd value more details to help address them. Thank you for sharing your thoughts.

4/10 Dårligt

Brigitte

Overnattede 1 nat i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Brigitte,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas we can address to improve, we'd appreciate more details. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience on a future visit.

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring
Helt ok
Overnattede 3 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Guest,Thank you for your feedback. We appreciate your input and will use it to enhance our services. If you have any specific suggestions, we'd love to hear more. We hope to welcome you back for an improved experience.

6/10 Okay

Oniche

Synes godt om: Værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Oniche,Thank you for sharing your feedback. We appreciate your input and would love to know more about your experience to enhance our services. We hope to welcome you again for an improved stay.

8/10 Udmærket

Jenny

Overnattede 3 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Jenny,Thank you for your positive 8-star review! We're delighted to have exceeded expectations. Your feedback is valued, and we hope to welcome you back for an even better experience.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Guest,Thank you for the perfect 10-star review! We're thrilled to hear about your exceptional experience. Your satisfaction is our top priority, and we look forward to hosting you again in the future.

4/10 Dårligt

Dany

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
A room with a smell of sewage …
When I arrived in the room the smell of javel was really strong. Told myself ! They want it clean here… but when I came back to my room later in the day a strong smell of sewage was in the room. I tried to start ventilation system and it was unoperative. Even with an open window that constant smell of sewage was coming from the bathroom. Bed super unconfortable The second day there was no water coming to take a shower. I have been told its normal cause its an old building For the price it doesnt worth it at all. Desk employee was really nice and welcoming
Overnattede 2 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Dany,Thank you for sharing your experience, and we sincerely apologise for the challenges you faced during your stay. We appreciate your feedback and want to assure you that we are actively addressing these issues. The inconveniences you mentioned do not reflect our current standards, and under new management, we are working diligently to improve the overall condition of the hotel. We value your input and hope you might consider giving us another opportunity to provide you with an enhanced experience in the future.

6/10 Okay

Ann Kristin

Synes godt om: Rengøring
Vi hadde frokost innkludert i oppholdet. Frokostrommet var svært lite og trangt. Man måtte stå i kø for å få komme inn i rommet, og da man fikk bord var d nesten ikke plass for å forsyne seg. Det var ingen beklagelse/ forståelse fra personalet og heller ingen reduksjon i pris for de dagene vi ikke fikk bord.
Overnattede 6 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Ann Kristin,Thank you for sharing your experience, and we sincerely apologise for the inconvenience during breakfast. We deeply regret the challenges you faced and appreciate your feedback. Rest assured, we are addressing these issues to improve our breakfast service. Your satisfaction is our priority, and we hope to welcome you back for a much smoother and enjoyable experience.

4/10 Dårligt

Anne Berit

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefales ikke
Trange rom og ganger. Heisen var noe av det trangeste jeg har opplevd. Dårlig frokostutvalg.
Overnattede 3 nætter i december 2023
Svar fra Ancuta den 26. dec. 2023
Dear Anne Berit,Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced. We appreciate your input, and we'll use your comments to make improvements. Regarding breakfast, we're committed to enhancing our selection to better meet our guests' expectations. We value your insights and hope to have the chance to provide a more satisfying experience in the future.

10/10 Fremragende

Liandro, Saratoga Springs

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time that stayed here. Conveniently close to Paddington station and Hyde park
Overnattede 2 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Liandro, Thank you for choosing us again! We're delighted to hear that you had a great stay and appreciate your loyalty. Being conveniently close to Paddington station and Hyde Park is indeed a plus. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Fremragende

carolina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Grandmother/granddaughter trip! All was perfect!
Overnattede 6 nætter i oktober 2023
Svar fra Ancuta den 26. dec. 2023
Dear Carolina,Thank you for the wonderful 5-star review! We're delighted to hear that your grandmother/granddaughter trip was perfect. Providing memorable experiences is our goal, and we're thrilled to have contributed to your special journey. We look forward to welcoming you both back for more memorable moments.

10/10 Fremragende

Freddy

Overnattede 2 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Freddy,Thank you for the stellar 5-star review! We're thrilled to hear you had an excellent experience. We look forward to hosting you again in the future.

2/10 Forfærdeligt

Victoria

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale
Dirty rooms, toilet not working, bad smell...
Overnattede 2 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Victoria,Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay. We want to assure you that we are actively addressing these problems, and our new management is dedicated to improving the overall condition of the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much more pleasant experience in the future.

8/10 Udmærket

Anne

Synes godt om: Rengøring, service og personale, faciliteter
Centraal gelegen Kamers wat klein en verouderd Lekker ontbijt Vriendelijk personeel
Overnattede 2 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Anne,Thank you for your valuable feedback. We appreciate your positive remarks about our central location, nice breakfast, and friendly staff. We apologise for any inconvenience caused by room size and outdated facilities, which we are actively addressing under new management to enhance the overall guest experience. We look forward to providing you with an improved stay in the future.

6/10 Okay

Mubashar

Overnattede 2 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Mubashar,Thank you for taking the time to provide your feedback. We appreciate your rating, and we're always striving to improve. If you have specific insights on how we can enhance your experience, we'd love to hear more. Your satisfaction is our priority, and we hope to welcome you back for an improved stay in the future.

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
No hot water and heater but got the refund back
No hot water but got the refund back
Overnattede 3 nætter i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Guest,We sincerely apologise for the inconvenience you experienced with the lack of hot water and a working heater during your stay. We appreciate your patience and understanding. The challenges you faced have been addressed, and under new management, we are committed to improving the hotel's overall condition with upcoming renovations. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Fremragende

Achumanila

Synes godt om: Faciliteter
Great location, clean, very helpful staff!
Overnattede 1 nat i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Achumanila,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our great location, clean accommodations, and helpful staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay.

4/10 Dårligt

Nina

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
ロンドンは宿が非常に高いとはいえ、ここは酷過ぎた。日中のスタッフが良い人だったのは救いで、又、健康を考えなければ安いカフェくらいの朝食がたっぷり食べれるのは若者などにはありがたいだろうが、、部屋は値段には全く相当しないお粗末。 円安も手伝ってはいるが、27000円も支払って、地下。窓の上をガヤガヤ人が話しながらゴロゴロ荷物を転がす人が通る、朝になればロビーや食堂だろうか?とんでもない音がする狭い狭い無味乾燥な部屋。上階ならまだ眺めもありずっと良いのだろうがたいした部屋でなくずっと高い。与えられた部屋は寝るだけと諦め耳栓をしてやっと眠れ、寒く、極めつけは湯が出ない。他の数人の客もそれを文句言いに来ていて、全館そのよう。フロントは、今直したから1時間くらいで出ると言ったが結局朝まで水だけ。 20時間のフライトの後に、温まり、リラックスして眠ることができないのは、まことに苦しい宿だった。近所には似たような安いホテルが沢山あるが、その一つは、1万円も安くて、落ち着ける広さとセンスのある部屋とたっぷりと出る湯が、嬉しかった。 この宿は、身体が休まらないので、お勧めしない。
Overnattede 1 nat i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Nina,Thank you for sharing your experience, and we sincerely apologise for the inconvenience you faced during your stay. We appreciate your understanding as we work to improve under new management. Upcoming refurbishments are part of our commitment to providing a better experience and erasing any traces of the old and poor management. We apologise for falling short of your expectations and hope you might consider giving us another chance in the future.

8/10 Udmærket

Diana

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i oktober 2023
Svar fra Ancuta den 26. dec. 2023
Dear Diana,Thank you for taking the time to share your feedback. We appreciate your positive rating. If there are specific areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay in the future.

6/10 Okay

Andrew

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Reasonable
The stay was fine, but the room was too hot and no way to regulate it. The room was very basic, but was comfortable enough. The fact breakfast was included was a positive, however I did not take advantage.
Overnattede 1 nat i november 2023
Svar fra Ancuta den 26. dec. 2023
Dear Andrew,Thank you for sharing your experience, and we apologise for the inconvenience you faced during your stay. We appreciate your kind words about our staff and the good location. We want to assure you that the issues you encountered are being addressed, and under new management, we are committed to making improvements with upcoming refurbishments. We appreciate your understanding and hope to provide you with a much-improved stay in the future.

4/10 Dårligt

Ramona

Overnattede 5 nætter i oktober 2023
Svar fra Ancuta den 26. dec. 2023
Dear Ramona,We appreciate your feedback and apologize for any shortcomings in your experience. Under new management, we're committed to improving with upcoming refurbishment. We hope to have the chance to welcome you back for a more satisfactory stay in the near future.

10/10 Fremragende

Keiko

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was tiny but cozy.
Overnattede 13 nætter i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Keiko,Thank you for taking the time to share your feedback and for giving us a 5 out of 5 rating. We're delighted to hear that you found the room cozy. Your comfort is important to us, and we appreciate your positive comments.We look forward to the opportunity to host you again in the future.

10/10 Fremragende

Barbara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location near Paddington station and walkable to attractions. Many restaurants and take out available. Hotel staff very friendly and helpful. Room bigger than other hotels at this price. Shower large and pressure and hot water great.Reasonable cost for London.
Overnattede 3 nætter i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Barbara,Thank you for your fantastic 5 out of 5 rating and for sharing your positive experience with us. We're thrilled to hear that you found our hotel's location excellent, our staff friendly and helpful, and the room spacious and well-equipped.It's great to know that you enjoyed the convenience of our location near Paddington station and that you found value in our reasonable pricing for London. We appreciate your kind words and hope to welcome you back on your future visits to the city.

10/10 Fremragende

Randolph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Randolph,Thank you for your excellent 5 out of 5 rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated.If there's anything specific that made your stay memorable or any suggestions you'd like to share, please feel free to let us know. We look forward to hosting you again on your future visits.

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Heather,Thank you for taking the time to rate your experience at our hotel. We appreciate your feedback, and we're pleased to see that you had a positive overall experience.If there are any specific aspects of your stay that stood out or areas where you think we could improve, please feel free to share. We value your input, and it helps us continue to enhance the guest experience.We hope to welcome you back for another great stay in the future.

4/10 Dårligt

Valerie

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room and hotel would have been great except we were put in a basement room that smelled like sewer and black mold. When we checked in they said, oh, you didn’t pay for a window. The rest of the hotel seemed clean and they cleaned the room during our stay, but it didn’t help. We had to prop door open for smell. Pay more for a better hotel.
Svar fra Ancuta den 30. dec. 2023
Dear Valerie,Thank you for sharing your feedback regarding your stay. We sincerely apologise for the issues you experienced. This is certainly not the standard we strive to uphold.We appreciate your understanding and patience as we work to address and rectify these issues. Your feedback is invaluable, and we assure you that steps have been taken to prevent such occurrences in the future.We hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.

8/10 Udmærket

melody

Rejste med familie
Synes godt om: Service og personale
Last minute booking.
Great location, close to restaurants and Paddington Station. Staffs are friendly. Rooms are small but clean.
Overnattede 1 nat i september 2023
Svar fra Ancuta den 30. dec. 2023
Dear Melody,Thank you for your positive feedback! We're pleased to know you appreciated our great location, friendly staff, and clean rooms. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

10/10 Fremragende

Angela

Overnattede 3 nætter i oktober 2023
Svar fra Ancuta den 26. dec. 2023
Dear Angela,Thank you for the outstanding 5-star review! We're thrilled to hear about your positive experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic stay.

8/10 Udmærket

philippe

Forretningsrejsende
hotel moyen, petit déjeuner vraiment pas terrible
Overnattede 2 nætter i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Philippe ,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize if the breakfast did not meet your expectations. Your comments are valuable, and we will review them with our team to make necessary improvements.We hope to have the opportunity to welcome you back and provide an enhanced experience.

4/10 Dårligt

Dorine

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Dorine,We're sorry to hear about your experience. If you have specific concerns, please feel free to share them with us. We value your feedback and are committed to improving our services. We hope to have the opportunity to welcome you for a much-improved stay.

8/10 Udmærket

kristine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Ancuta den 30. dec. 2023
Dear Kristine ,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience overall. If there are specific areas where we can improve and make your next stay even better, please feel free to share your insights.We look forward to welcoming you back for another enjoyable stay.

10/10 Fremragende

Joce

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent mid budget hotel. Well placed to Paddington and Hyde Park. Walkable. Clean and well serviced. Room was small but excellent value for money. Staff were very helpful. Rate highly.
Overnattede 1 nat i oktober 2023
Svar fra Ancuta den 30. dec. 2023
Dear Joce,Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our hotel to be excellent value for money, and we appreciate your kind words about our location, cleanliness, and helpful staff. We look forward to the pleasure of welcoming you back for another enjoyable stay.

2/10 Forfærdeligt

Juliana

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely terrible hotel. There was a rat in our room and we have video proof of it. We proceed to tell the guy at the front desk to give us another room because we were not sleeping in a room with a rat to which he proceeded to tell me they were fully booked so I asked him for help to get the rat out or do something to which he responded - "it's not a big deal just don't think to much about it and go to sleep, there is nothing I can do about it". I then proceeded to ask for a refund so I could go to another hotel to which he told me that I needed to wait for the manager to come in the next day which I couldn't do because I was traveling the following morning. I still have not received answer from the hotel and have not received a refund.
Overnattede 1 nat i september 2023

6/10 Okay

scarlette

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra Ancuta den 30. dec. 2023
Dear Scarlette ,Thank you for sharing your feedback with us. We appreciate your honest review and take all guest comments seriously. We apologise if your experience fell short of expectations. If there's anything specific you would like to address or share for improvement, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Udmærket

Stein

Overnattede 2 nætter i september 2023
Svar fra Ancuta den 30. dec. 2023
Dear Stein,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.

4/10 Dårligt

Georgina

Synes ikke om: Overnatningsstedets tilstand og faciliteter
We had a room on the ground floor at the back of the building. The towels had holes in them, the bathroom smelled of mould/mildew and there was only the main light so when only one of us wanted to sleep the other had to be in complete darkness. I asked the front desk for a lamp but they didn't have any. Location is amazing but hotel is only okay if you're staying for one or two nights. Any more than that and we would have tried to switch rooms.
Overnattede 2 nætter i september 2023

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Ancuta den 30. dec. 2023
Dear Michael,Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.

8/10 Udmærket

Lokman

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i september 2023
Svar fra Ancuta den 28. sep. 2023
Thank you for your excellent review and 8 out of 10 stars! We're delighted to hear that you had a positive experience with us. If there's anything specific you enjoyed or any feedback you'd like to share to help us make your next visit even better, please don't hesitate to let us know. We look forward to hosting you again in the future!

2/10 Forfærdeligt

Lai ki

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
房間沒有說明是地庫冇窗,好臭地庫氣味
Overnattede 3 nætter i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear Lai Ki,Thank you for your feedback. We apologize for any inconvenience you experienced, but we want to clarify that our room descriptions do include information about the rooms without the windows. We take guest feedback seriously and will look into this to find the cause of the misunderstanding. Your feedback is invaluable in helping us enhance our guest experience, and we hope you might consider staying with us again in the future, allowing us to provide you with an improved experience. Thank you for choosing our hotel for your stay.

2/10 Forfærdeligt

Jason

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Unbelievable bad service and state of room
There are many things that are not acceptable for the price paid. I arrived and the curtain and the rail were not on the window, the door handle was not working from the inside and had not been correctly attached, and when you look out of the window you are looking into a shaft - so you cannot open the window or have any fresh air at all. The room is very warm and there is lack of air and even the two air vents linked to the room don’t work. They sent someone to come and put on the window frame and attach the curtains. This is a room without a window and should not be sold as such. This is a basement room without any fresh air, and no circulation in the rooms - and they are very stuffy and smell of chemicals. Then the bathroom looks nice but the toilet seat is not correctly lined and so you cannot sit on it, there is hair on the “Bath and shower gel.” The television switched on but cannot link to any site. I also booked this room because it supposedly has a safe and there is no safe in the room. Have attached the photos so you can see what I experienced. I accept one mistake but not like this. Absolutely disappointing.
The curtain was not attached. The window opens on a shaft, no fresh air.
The door handle broken.
The toilet seat not correctly fitted on the toilet. Unable to sit.
Toilet paper in the vents.
Overnattede 1 nat i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear Jason,We genuinely appreciate your feedback and regret the experience you encountered during your recent stay. The issues you highlighted are certainly not in line with our standards, and we apologize for any inconvenience you faced.It's important to note that new ownership and management have recently taken over the hotel, and they are diligently addressing and rectifying the previous issues left by the prior ownership and management. We're committed to ensuring that future guests have a much better experience, and your comments will aid in our efforts to make necessary improvements. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

6/10 Okay

John

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
My room had a musty smell. It was a basement room and was very warm with no windows. There was a dehumidifier in the room which helped but was quite noisy.
Overnattede 1 nat i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear John,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any discomfort you experienced in your room. We take guest feedback seriously and will use it to improve our accommodations for a better experience in the future. We hope to welcome you back in the future for an even better experience.

8/10 Udmærket

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear Anders,Thank you for your 8 out of 10 stars rating! We appreciate your positive feedback and hope to provide you with an even better experience on your next visit. Please let us know if there are specific areas where we can improve. We look forward to hosting you again in the future.

10/10 Fremragende

Nasima

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, bright room. Helpful staff. Close to all amenities.
Overnattede 4 nætter i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear Nasima,We're thrilled to hear about your positive experience! Thank you for your kind words. We take pride in our clean and bright rooms, and our staff is dedicated to providing the best service possible. We're glad to know you found our location convenient as well. We look forward to welcoming you back in the future.

10/10 Fremragende

Rebecca

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exactly as advertised. Great if you’re just looking for a place to crash before heading to the train station
Overnattede 1 nat i september 2023
Svar fra Ancuta den 28. sep. 2023
Dear Rebecca,Thank you for your review! We're delighted to hear that our accommodations met your expectations and served your needs effectively. Providing a comfortable and convenient place to rest is our goal. If you ever need another convenient stay in the future, we'd be more than happy to welcome you back.