234 Bath Road, Heathrow Point West, Hayes, England
Anmeldelser
8,0
Alletiders
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 425 af i alt 1000 anmeldelser" "
10 - Fremragende
425
Bedømmelse på 8 − Udmærket. 328 af i alt 1000 anmeldelser" "
8 - Udmærket
328
Bedømmelse på 6 − Okay. 126 af i alt 1000 anmeldelser" "
6 - Okay
126
Bedømmelse på 4 − Dårligt. 58 af i alt 1000 anmeldelser" "
4 - Dårligt
58
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1000 anmeldelser" "
2 - Forfærdeligt
63
8,8/10
Rengøring
8,0/10
Service og personale
8,0/10
Faciliteter
8,6/10
Overnatningsstedets tilstand og faciliteter
7,4/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Claus Bjerglund
Forretningsrejsende
3. nov. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Claus Bjerglund
Overnattede 1 nat i november 2019
Svar fra Raman den 5. nov. 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Regards,
Raman Lagoo
2/10 Forfærdeligt
Philip
4. jan. 2022
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Philip
Overnattede 1 nat i januar 2022
Svar fra Valentina Petrova den 7. jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
2/10 Forfærdeligt
Laura
28. dec. 2021
Synes ikke om: Rengøring, service og personale, værelsets komfort
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Laura
Overnattede 1 nat i december 2021
Svar fra Valentina Petrova den 7. jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
10/10 Fremragende
HAZEL
Rejste med familie
25. dec. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shall use again
HAZEL
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 25. dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Eirik Veras
23. dec. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room and friendly staff. Good food.
Eirik Veras
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 25. dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
4/10 Dårligt
Ryan
6. dec. 2021
Ryan
Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
6/10 Okay
Andy
5. dec. 2021
Andy
Overnattede 1 nat i december 2021
Svar fra Valentina Petrova den 20. dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
2/10 Forfærdeligt
VERONICA, Davis
30. nov. 2021
VERONICA
Overnattede 1 nat i november 2021
8/10 Udmærket
Narinder
Forretningsrejsende
29. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
Narinder
Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
2/10 Forfærdeligt
KEITH
Rejste med partner
25. nov. 2021
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They cancelled my booking so I didn't even stay there.
I'm still waiting for you to process my refund!!!!
KEITH
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
2/10 Forfærdeligt
Lindsey
23. nov. 2021
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Lindsey
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
10/10 Fremragende
Andrew
22. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Andrew
Overnattede 1 nat i november 2021
Svar fra Maurice Coutinho den 25. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Udmærket
Kenneth
21. nov. 2021
Kenneth
Overnattede 1 nat i november 2021
2/10 Forfærdeligt
Bruce
20. nov. 2021
Bruce
Overnattede 1 nat i november 2021
8/10 Udmærket
Bahulayan
Forretningsrejsende
20. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bahulayan
Overnattede 1 nat i november 2021
Svar fra Maurice Coutinho den 25. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We look forward to welcoming you back in the near future.
4/10 Dårligt
Martin
Rejste med partner
20. nov. 2021
Synes ikke om: Service og personale
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen.
Our belongs were gone through and we lost some items.
Communication would have made a bad situation a lot better.
Martin
Overnattede 3 nætter i november 2021
Svar fra Khushboo Jolly den 22. nov. 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you.
We shall use your valuable review to improve our services.
2/10 Forfærdeligt
Lorely
17. nov. 2021
Lorely
Overnattede 1 nat i november 2021
10/10 Fremragende
Vula
Forretningsrejsende
17. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vula
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Yacouba
Rejste med partner, Forretningsrejsende
16. nov. 2021
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Yacouba
Overnattede 1 nat i november 2021
Svar fra Khushboo. J den 18. nov. 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.
2/10 Forfærdeligt
Evan
Rejste i en gruppe
16. nov. 2021
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Oh no
Home office detention centre, full of refugees
Evan
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
4/10 Dårligt
Anna-Marie
Rejste med partner
16. nov. 2021
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Anna-Marie
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
8/10 Udmærket
Stefano
Forretningsrejsende
15. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stefano
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
6/10 Okay
Robin
15. nov. 2021
Robin
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
6/10 Okay
Dilpa
15. nov. 2021
We arrived and was told we were given another hotel
Dilpa
Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
2/10 Forfærdeligt
Krishan
15. nov. 2021
Krishan
Overnattede 1 nat i november 2021
2/10 Forfærdeligt
Joy
14. nov. 2021
Joy
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
10/10 Fremragende
Andrew
14. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Andrew
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Marina
Forretningsrejsende
14. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Marina
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Joseph
14. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Joseph
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Paul
13. nov. 2021
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really helpful staff
Paul
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Fraser
12. nov. 2021
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent room and cleanliness.
Fraser
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Hani
12. nov. 2021
Hani
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
paul
Rejste med familie
12. nov. 2021
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
paul
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Abhishek
11. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Abhishek
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Matthew
11. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The shower was not working but it’s a very nice hotel.
Matthew
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
william
11. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
william
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Jade
Rejste i en gruppe
11. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jade
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Kristian
Forretningsrejsende
11. nov. 2021
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kristian
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
6/10 Okay
Steven
Forretningsrejsende
11. nov. 2021
Synes godt om: Service og personale, værelsets komfort
Steven
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
10/10 Fremragende
Alexander
10. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
Alexander
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
2/10 Forfærdeligt
Samantha
Rejste med partner
9. nov. 2021
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Samantha
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
10/10 Fremragende
Kea
9. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Kea
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Malcolm
Rejste med partner
9. nov. 2021
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very modern room. Close to the airport
Malcolm
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Alan
8. nov. 2021
Alan
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Fremragende
Verificeret rejsende
Forretningsrejsende
7. nov. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
Verificeret rejsende
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Paul
7. nov. 2021
Synes godt om: Rengøring, værelsets komfort
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Paul
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
10/10 Fremragende
Evelyn
7. nov. 2021
Evelyn
Overnattede 1 nat i oktober 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
4/10 Dårligt
Timo
Forretningsrejsende
6. nov. 2021
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs fixing
Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17.
Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Timo
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 6. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
8/10 Udmærket
Angela
6. nov. 2021
Angela
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 Udmærket
Stephen, Danville
6. nov. 2021
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bright, clean and modern.
Stephen
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 6. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,