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Anmeldelser af Novotel London Heathrow Airport T1 T2 and T3

4 out of 5
Novotel London Heathrow Airport T1 T2 and T3
234 Bath Road, Heathrow Point West, Hayes, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 425 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 328 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 126 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 58 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

8,0/10

Service og personale

8,0/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Claus Bjerglund

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra Raman den 5. nov. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

2/10 Forfærdeligt

Philip

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Overnattede 1 nat i januar 2022
Svar fra Valentina Petrova den 7. jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Forfærdeligt

Laura

Synes ikke om: Rengøring, service og personale, værelsets komfort
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Overnattede 1 nat i december 2021
Svar fra Valentina Petrova den 7. jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fremragende

HAZEL

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shall use again
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 25. dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Eirik Veras

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room and friendly staff. Good food.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 25. dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Dårligt

Ryan

Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okay

Andy

Overnattede 1 nat i december 2021
Svar fra Valentina Petrova den 20. dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Forfærdeligt

VERONICA, Davis

Overnattede 1 nat i november 2021

8/10 Udmærket

Narinder

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Forfærdeligt

KEITH

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 Forfærdeligt

Lindsey

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 20. dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Overnattede 1 nat i november 2021
Svar fra Maurice Coutinho den 25. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Udmærket

Kenneth

Overnattede 1 nat i november 2021

2/10 Forfærdeligt

Bruce

Overnattede 1 nat i november 2021

8/10 Udmærket

Bahulayan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Maurice Coutinho den 25. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 Dårligt

Martin

Rejste med partner
Synes ikke om: Service og personale
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Overnattede 3 nætter i november 2021
Svar fra Khushboo Jolly den 22. nov. 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 Forfærdeligt

Lorely

Overnattede 1 nat i november 2021

10/10 Fremragende

Vula

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Yacouba

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Overnattede 1 nat i november 2021
Svar fra Khushboo. J den 18. nov. 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 Forfærdeligt

Evan

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Oh no
Home office detention centre, full of refugees
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 Dårligt

Anna-Marie

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Udmærket

Stefano

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Robin

Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Dilpa

We arrived and was told we were given another hotel
Overnattede 2 nætter i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Forfærdeligt

Krishan

Overnattede 1 nat i november 2021

2/10 Forfærdeligt

Joy

Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 19. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Marina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Paul

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really helpful staff
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Fraser

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent room and cleanliness.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Hani

Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

paul

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Abhishek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The shower was not working but it’s a very nice hotel.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

william

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Jade

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Kristian

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okay

Steven

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Forfærdeligt

Samantha

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fremragende

Kea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Malcolm

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very modern room. Close to the airport
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Alan

Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Paul

Synes godt om: Rengøring, værelsets komfort
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Fremragende

Evelyn

Overnattede 1 nat i oktober 2021
Svar fra Valentina Petrova den 15. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Dårligt

Timo

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs fixing
Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 6. nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Udmærket

Angela

Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 7. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Stephen, Danville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bright, clean and modern.
Overnattede 1 nat i november 2021
Svar fra Valentina Petrova den 6. nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,