Bar (på overnatningsstedet)

Anmeldelser af Hilton Garden Inn London Heathrow Airport

4 out of 5
Hilton Garden Inn London Heathrow Airport
Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 832 af i alt 1417 anmeldelser" "
Bedømmelse på 8 − Udmærket. 376 af i alt 1417 anmeldelser" "
Bedømmelse på 6 − Okay. 100 af i alt 1417 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 1417 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 54 af i alt 1417 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Stig Holt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Rahul den 14. dec. 2022
Thank you for your lovely feedback, we are looking forward to welcoming you in near future. Thank you

10/10 Fremragende

Bine

Overnattede 1 nat i juni 2022
Svar fra hgi den 3. jul. 2022
Dear Bine, thank you for choosing to stay with us. We hope to welcome you back in near future.

2/10 Forfærdeligt

John

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022
Svar fra hgi den 16. maj 2022
Dear John, thank you for choosing to stay with us. we hope to welcome you back in near future.

8/10 Udmærket

Stig Holt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021
Svar fra LD den 10. dec. 2021
Dear Stig, thank you for your feedback and we hope to see you soon.

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefalesværdigt hotel
Ganske godt hotel. Ligger rigtig godt ift. lufthavnen. Jeg kan godt anbefale det. Flink personale.
Overnattede 1 nat i juni 2021
Svar fra hgi den 29. jun. 2021
Dear Daniel, Thank you for your feedback on your recent stay. We are happy to hear that you enjoyed your stay and hope to welcome you back in near future.

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Fint hotel. Meget roligt og det ligger klods op af lufthavnen. Imødekom tidlig morgenmad. Alt var godt.
Overnattede 1 nat i juni 2021
Svar fra hgi den 29. jun. 2021
Dear Daniel, Thank you for your feedback on your recent stay. We are happy to hear that you enjoyed your stay and hope to welcome you back in near future.

10/10 Fremragende

Mogens

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God service
Serviceminded personale, der får tingene til at glide i disse problematiske tider
Overnattede 4 nætter i juni 2021
Svar fra HGI den 21. jun. 2021
Dear Mogens, thank you for choosing to stay with us. We hope to welcome you back in near future.

8/10 Udmærket

Bjarne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Spot on
Stop for one night, worth it, will come again. rooms nice and clean. food good at the restaurant.
Overnattede 1 nat i maj 2021
Svar fra HGI den 20. maj 2021
Dear Bjarne, thank you for your feedback and for choosing to stay with us. We hope to welcome you back in the near future.

10/10 Fremragende

Scott

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
Overnattede 1 nat i april 2024
Svar fra Stecy den 18. apr. 2024
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI

10/10 Fremragende

Elisha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

8/10 Udmærket

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to the underground which definitely adds value.
Overnattede 1 nat i april 2024
Svar fra HGI den 16. apr. 2024
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
Overnattede 1 nat i april 2024
Svar fra HGI den 16. apr. 2024
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Kathleen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient from Hatton tube station to Heathrow. I would stay again.
Overnattede 2 nætter i april 2024
Svar fra HGI den 16. apr. 2024
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team

10/10 Fremragende

Teslin

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Fremragende

Kim

Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 Udmærket

Lesley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
Overnattede 1 nat i april 2024
Svar fra HGI den 15. apr. 2024
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Del

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect just like you would expect at a Hilton.
Overnattede 2 nætter i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI

10/10 Fremragende

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI

10/10 Fremragende

Roberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, all very clean and good breakfast.
Overnattede 10 nætter i april 2024
Svar fra HGI den 15. apr. 2024
Dear Roberto,Thank you for your kind words! We're thrilled you enjoyed our friendly staff, clean facilities, and breakfast. We look forward to welcoming you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

Barry

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Underwhelmed given the price. Why Hilton would have 2 garden inns close by I’ll never know. Price of room plus price of water and snacks was disgraceful (almost £4 for a bottle of water) we ended up getting tap water from the bar and taking it to our rooms). Rooms are tiny and it was over £20 in a taxi to T2. Dinner was without doubt processed my son’s pizza was frozen supermarket style and I’m certain the mash was from a packet, meals were expensive. Rooms are tiny and in need of an upgrade but the hotel including rooms were clean.
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Barry, Thank you for sharing your experience with us. We apologise for any disappointment you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Best Regards, Team HGI

8/10 Udmærket

Swee Sing Vincent

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers. Fortunately i was able to get a taxi nearby but this additional cost could be avoided. Staff at hilton garden inn T4 was friendly and helpful.
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Swee Sing Vincent, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the confusion regarding the hotel's location. Your feedback is valuable, and we will use it to improve our communication processes. We're pleased to hear that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back for a seamless stay in the future.Best Regards, Team HGI

10/10 Fremragende

ASHER

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Stecy den 12. apr. 2024
Dear Asher, Thank you for your glowing review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and ensure your stay was nothing short of perfect. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 Fremragende

Lilian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel near London Heathrow Airport. There is hotel shuttle to and from the airport. Room was clean, nice bathroom
Overnattede 1 nat i april 2024
Svar fra HGI den 5. apr. 2024
Dear Lilian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, appreciated our convenient location near Heathrow Airport, and found our shuttle service helpful. We're also glad you found your room clean with a nice bathroom. We hope to welcome you back soon for another pleasant stay.Kind Regards,HGI Heathrow Team

2/10 Forfærdeligt

Katrina

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hard uncomfortable small bed. Could hear the family next door all night and I don't think they were being overly loud. The shower was very good. Proximity to Heathrow was very good. We left the property more tired than when we arrived. Staff were very pleasent. TV didn't work and had to wait 2 hours for it to be fixed.
Overnattede 1 nat i april 2024
Svar fra HGI den 5. apr. 2024
Dear Katrina,Thank you for sharing your feedback. We apologize for the inconvenience with the bed and noise disturbance. We're glad to hear you found our shower and proximity to Heathrow satisfactory. We'll address the issues with the TV promptly. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,HGI Heathrow Team

10/10 Fremragende

Kelvin

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good services with free upgrade on breakfast
Overnattede 1 nat i april 2024
Svar fra HGI den 4. apr. 2024
Dear Kelvin,Thank you for your review! We're glad you appreciated our services and enjoyed the complimentary upgrade on breakfast. We look forward to welcoming you back again soon!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Martin, Calgary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to tube for airport and city. Clean.
Overnattede 3 nætter i marts 2024
Svar fra HGI den 3. apr. 2024
Dear Martin,Thank you for your review! We're delighted to hear that our hotel's proximity to the tube for both the airport and city was convenient for you. We take pride in maintaining cleanliness throughout our facilities. We hope to have the pleasure of welcoming you back in the future!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A terrific spot to spend the night as we transited between home and Portugal. Nice rooms. Easy access from the Piccadilly line.
Overnattede 1 nat i marts 2024
Svar fra HGI den 3. apr. 2024
Dear Graham,Thank you for choosing our hotel for your transit between home and Portugal! We're thrilled to hear that you enjoyed our nice rooms and found it convenient to access from the Piccadilly line. We hope to welcome you back on your next journey. Safe travels!Kind Regards,HGI Heathrow

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Arrived on an early morning flight and was able to check in at 9 am - what a bonus!
Overnattede 1 nat i marts 2024
Svar fra Stecy den 1. apr. 2024
Dear David, Thank you for your kind review! We're delighted you enjoyed the early check-in experience. Looking forward to welcoming you back soon!Best Regards, Team HGI

8/10 Udmærket

Sarah, Durham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Breakfast is a little pricy, but otherwise great!
Overnattede 1 nat i marts 2024
Svar fra HGI den 2. apr. 2024
Dear Sarah,Thank you for your feedback! We're delighted to hear that you enjoyed your stay overall. We appreciate your comment regarding the breakfast pricing and will take it into consideration for future improvements. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

6/10 Okay

thomas

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While booking the hotel, i was directed to a completely other hilton, and expedia said it was .76 miles from the terminal. So i then had to get a cab. The hotel was nice but at a completely different terminal.
Overnattede 1 nat i marts 2024
Svar fra HGI den 31. mar. 2024
Dear Thomas,Thank you for your feedback. We apologize for any inconvenience you experienced with the booking process and the location discrepancy. We'll review our booking platform to ensure accurate information is provided to guests in the future. We're glad you found the hotel satisfactory despite the confusion, and we hope to welcome you back for a smoother stay next time.Kind Regards,HGI Heathrow Team

10/10 Fremragende

Sujata

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love visiting this hotel - 5 mins walk from Hatton Cross tube station which is great to travel into central London. The bar area in the hotel has a great ambience and the breakfast is very satisfying and delicious.
Overnattede 1 nat i marts 2024
Svar fra Stecy den 30. mar. 2024
Dear Sujata, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's fantastic to know that you appreciated the ambiance of our bar area and found our breakfast satisfying and delicious. We look forward to welcoming you back on your next visit!Best Regards, Team HGI

10/10 Fremragende

MARIA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are awesome! Everyone was helpful. The food options were amazing.
Overnattede 2 nætter i marts 2024
Svar fra HGI den 27. mar. 2024
Dear Maria,We're thrilled to hear that you had an awesome experience with our staff and enjoyed our amazing food options! Thank you for your kind words, and we hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
The staff is very friendly and the breakfast is good.
Overnattede 1 nat i marts 2024
Svar fra HGI den 27. mar. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and delicious breakfast during your stay. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

La Juana

Overnattede 1 nat i marts 2024
Svar fra HGI den 27. mar. 2024
Dear La Juana,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 Udmærket

Ajay, alpharetta

Overnattede 1 nat i marts 2024
Svar fra Stecy den 15. apr. 2024
Dear Ajay, Thank you for your glowing review! We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Team HGI

10/10 Fremragende

Sujata

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra HGI den 25. mar. 2024
Dear Sujata,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Fremragende

Michaela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great for early flight from Heathrow
Overnattede 1 nat i december 2023
Svar fra HGI den 23. mar. 2024
Dear Michaela,Thank you for your positive feedback! We're glad to hear that our hotel was convenient for your early flight from Heathrow. We hope to welcome you back again soon for another comfortable stay. Safe travels!Kind Regards,HGI Heathrow Team

8/10 Udmærket

Adwitiya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra HGI den 23. mar. 2024
Dear Adwitiya,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Fremragende

Ya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfy, we needed the good rest before travels.TY
Svar fra Stecy den 21. mar. 2024
Dear Ya, Thank you for your review! We're thrilled you found our accommodations comfortable. Looking forward to welcoming you at the hotel again. Best Regards, Team HGI

10/10 Fremragende

Graham

Overnattede 1 nat i marts 2024
Svar fra HGI den 8. apr. 2024
Dear Graham,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Fremragende

Kristine

Overnattede 1 nat i marts 2024
Svar fra Stecy den 7. apr. 2024
Dear Kristine, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 Fremragende

Thea

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property isn't located in the most scenic of places, however, it is only a quick walk from the metro/bus station which makes getting into and around London very easy. The staff was very nice and helpful.
Overnattede 2 nætter i februar 2024
Svar fra HGI den 18. mar. 2024
Dear Thea,Thank you for sharing your feedback! We're delighted to hear that you found our location convenient for accessing London's transportation network and that you appreciated the assistance from our staff. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Fremragende

Julie

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra HGI den 16. mar. 2024
Dear Julie, thank you for choosing to stay with us. We hope to welcome you back in near future.

8/10 Udmærket

SHUHEI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very convenient to the airport and the central London
Overnattede 1 nat i marts 2024
Svar fra HGI den 14. mar. 2024
Dear Shuhei,Thank you for your review! We're delighted to hear that you found our location convenient for both the airport and central London. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

KAZUHIRO

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra HGI den 19. mar. 2024
Dear Kazuhiro,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Fremragende

Ling

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Be selected as honourable client to receive free breakfast and drinks! Thanks Hilton Garden Inn!
Overnattede 1 nat i marts 2024
Svar fra HGI den 12. mar. 2024
Dear Ling,Thank you for your kind words and for choosing Hilton Garden Inn! We're delighted to hear that you enjoyed our complimentary breakfast and drinks as a Guest of the day. It was our pleasure to enhance your stay, and we look forward to welcoming you back for another memorable experience.Warm regards,HGI Heathrow Team

8/10 Udmærket

Emilee

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
it is close to the underground
Overnattede 2 nætter i marts 2024
Svar fra HGI den 11. mar. 2024
Dear Emilee,Thank you for highlighting our convenient proximity to the underground. We're pleased to know you found our location convenient. We hope to welcome you back for another comfortable stay.Best regards,HGI Heathrow Team

4/10 Dårligt

Howard

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very uncomfortable bed, cheap pillows and towels. Really feels dated…
Overnattede 1 nat i marts 2024
Svar fra HGI den 11. mar. 2024
Dear Howard,Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you experienced during your stay. Your comments regarding the bed, pillows, and towels are valuable, and we will address these concerns promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back, providing a more comfortable and enjoyable stay.Warm regards,HGI Heathrow Team

8/10 Udmærket

Nur-Emel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, smooth check in and check out, breakfast was really good, and the room was clean. Room service ends at 9:30 and the bar stops serving food after 10:15pm so if you arrive late and hungry your options are limited to the little shop inside the hotel or Uber eats etc. I also found the housekeeping staff quite loud early in the morning and would be nice if they could be a bit more mindful of guests. However, otherwise a good stay and would come back.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jacqueline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i marts 2024
Svar fra HGI den 9. mar. 2024
Dear Jacqueline,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean during your stay. Providing a comfortable and pristine environment for our guests is a top priority. We look forward to welcoming you back for another enjoyable experience in the future.Best regards,HGI Heathrow Team