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Anmeldelser af Leonardo Royal Hotel London City - Tower of London

4 out of 5
Leonardo Royal Hotel London City - Tower of London
8-14 Cooper's Row, London, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 753 af i alt 1476 anmeldelser" "
Bedømmelse på 8 − Udmærket. 395 af i alt 1476 anmeldelser" "
Bedømmelse på 6 − Okay. 169 af i alt 1476 anmeldelser" "
Bedømmelse på 4 − Dårligt. 99 af i alt 1476 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 60 af i alt 1476 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mohsen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Rebeca den 26. dec. 2023
Dear Mohsen,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Udmærket

Tine Bjerke

Overnattede 3 nætter i november 2023
Svar fra Seidi den 5. dec. 2023
Dear Tine ,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

10/10 Fremragende

Anja

Overnattede 4 nætter i august 2023
Svar fra Seidi den 10. aug. 2023
Dear Anja ,Thank you very much for this amazing review and thank you for staying with us. Naturally we are very happy to know that you had a lovely stay with us. We will be looking forward to welcoming you back soon for another truly memorable experience.Kind regards Seidi

6/10 Okay

kristoffer s

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
hot weekend in london
stayed at this hotel many times but this time they gave me a room where the air-con barely worked and there was no fans in the room. The mini bar fridge to keep your water cold or getting a drink from was locked and after informing the staff about this they said there was a problem with the system so they couldnt open the fridge. this was not ideal as it was very hot in london this weekend!!
Overnattede 2 nætter i juni 2023
Svar fra Rebeca den 27. jun. 2023
Dear Kristoffer,Thank you very much for taking the time and letting us know of the issues you experienced during your stay. Guest satisfaction is our top priority and we wish to apologize sincerely for our shortcomings on the occasion of your recent stay. We very much hope that we can welcome you back to enjoy an experience much closer to the ones that you have always been able to rely on and return for.We would like to assure you that your feedback has been actioned and we will make sure that your next stay will be pleasant.Please do not hesitate to contact us, should you like to discuss your concerns further and we will be happy to assist.Warm regards,Rebeca

8/10 Udmærket

Mikkel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Terry den 10. maj 2023
Dear Mikkel,Thank you for this great score and thank you for staying with us. We hope to welcoming you back soon!Kind regards,Terry KalogerakisFront Office Manager

10/10 Fremragende

Mikael

Overnattede 3 nætter i april 2023
Svar fra Tapish den 12. apr. 2023
Dear Mikael, Thank you for your feedback and thank you for staying with us. We are very happy to know that you overall had a spotless stay with us and we are looking forward to welcoming you back soon! Kind regards, Tapish, Front Office Team

10/10 Fremragende

Per

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One of the best
One of the best hotels I have ever been too and the location is perfect. I recommend this hotel💪
Overnattede 4 nætter i marts 2023
Svar fra Terry den 15. mar. 2023
Dear Per,Thank you very much for your amazing review. We are glad to know that you had a spotless stay and we hope we are looking forward to welcoming you back soon!Kind regards,Terry KalogerakisFront Office Manager

8/10 Udmærket

Gitte Højlund

Overnattede 2 nætter i februar 2023
Svar fra Rebeca den 7. feb. 2023
Dear Gitte,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Udmærket

Gitte

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i november 2022

8/10 Udmærket

Jørgen B.

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2022
Svar fra Rebeca den 26. okt. 2022
Dear Jørgen,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2022
Svar fra Terry den 6. jul. 2022
Dear Lars, Thank you for your kind review and for staying with us. We are glad to know that you enjoyed your time with us and we hope to welcoming you back soon. Kind regards, Terry Kalogerakis Front Office Manager

10/10 Fremragende

Jimmy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2022
Svar fra Terry den 7. feb. 2022
Dear Jimmy, Thank you very much for your feedback. We are happy that you enjoyed your stay with us. We hope to have the chance to welcome you back soon! Kind regards, Terry

8/10 Udmærket

Mikkel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2022
Svar fra Terry den 21. jan. 2022
Dear Guest, Thank you for your feedback and for staying with us. We are very happy that you enjoyed your stay and we are looking forward to welcoming you back soon! Kind regards, Terry

10/10 Fremragende

Daniel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super fint
Overnattede 2 nætter i oktober 2021
Svar fra Ammara den 15. okt. 2021
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Teresa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel with quiet spacious rooms, would definitely stay again
Overnattede 1 nat i marts 2024

10/10 Fremragende

Martin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel great facilities and location
Overnattede 1 nat i marts 2024

10/10 Fremragende

Aurora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lugar limpio, personal muy amable, acceso a transporte excelente! Gracias
Overnattede 1 nat i marts 2024
Svar fra Esther den 26. mar. 2024
Dear Aurora ,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 Udmærket

Melanie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was great and had a nice view. It did have a leak from the roof by the window and steadily leaked on the floor which we brought to the staff’s attention but that didn’t affect my husband and I. We just wanted to make sure they knew about it. My only complaint was that my last night there, I had no hot water. I had to shower in cool/warm water which sucked… otherwise, it was a great room and we would stay here again.
Overnattede 6 nætter i marts 2024
Svar fra Fenia den 24. mar. 2024
Dear Melanie,Thank you for staying with us and for taking the time to leave us a review!We are happy to know that so many aspects contributed to your enjoyable stay and for your intention to return!However, please accept our apologies for the maintenance issues that you experienced during your last night and for the inconvenience that this caused. We look forward to be welcoming you back soon for an improved stay that better aligns with our commitment to excellenceWarm Regards, Fenia

10/10 Fremragende

Cynthia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is so close to the underground that it made travel easy. It is also located within minutes walking to the Tower of London and the Tower Bridge.
Overnattede 3 nætter i marts 2024
Svar fra Rebeca den 22. mar. 2024
Dear Chynthia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fremragende

Antony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was our second visit to this hotel . It is a great hotel in a Fantastic location and the next time we stay in London i will definitely be booking here again
Overnattede 2 nætter i marts 2024
Svar fra Rebeca den 21. mar. 2024
Dear Antony,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fremragende

Gene, brookline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location and hotel in general
Overnattede 4 nætter i februar 2024
Svar fra Rebeca den 21. mar. 2024
Dear Gene,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

4/10 Dårligt

Heather, Dallas

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you’re someone like me who enjoys working out before your day starts, this isn’t the hotel for you. They have limited fitness center access so if you have an early day planned or get back late you can forget about a workout. It was very upsetting that I couldn’t use the pool or fitness center when I wanted which messed up my routine and days. No exception on the hours either. I asked to get in early one day before our planned trip and they wouldn’t budge. I even tried to change hotels and they refused to refund my stay. Not happy about my experience with this hotel. The only good thing is that it’s close to the Tower of London and the tube.
Overnattede 6 nætter i marts 2024
Svar fra Rebeca den 22. mar. 2024
Dear Heather,Thank you for taking the time to share your feedback and for staying with us.We are saddened to read your visit was not as expected. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Best regards,Rebeca

8/10 Udmærket

Isabell

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Das Hotel ist schon ein bisschen in die Jahre gekommen, trotzdem sauber, ordentlich und schick. Beim Frühstück gibt es jeden Morgen die gleiche Auswahl, da hätten wir uns mehr Abwechslung gewünscht. Wir hatten eine tolle Aussicht (Tower of London und Tower Bridge). Beim Personal gibt es nette und nicht so nette Mitarbeiter ;) Im Poolbereich gibt es zu wenige Liegen. Der Saunabereich direkt neben dem Pool ist auch eher ungünstig, dadurch fehlt die nötige Ruhe zum entspannen. Die Lage ist super - perfekte Bahn- und Busanbindung und zu Fuß kann man einige Sehenswürdigkeiten schnell erreichen.
Overnattede 7 nætter i marts 2024
Svar fra Fenia den 17. mar. 2024
Dear Isabelle,Thank you for taking the time to leave us your reviewWe are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, faciliteter
Staff were very professional and helpful.
Overnattede 1 nat i marts 2024
Svar fra Fenia den 17. mar. 2024
Dear Michelle,Thank you for taking the time to leave us your review following your stay with usWe are happy to know you had a spotless stay with us and that our dedicated staff provided you with an exceptional service!We very much hope to have the opportunity to welcome you back soon!Kind Regards, Fenia, Front Office Administrator

10/10 Fremragende

Yitzchok

Overnattede 1 nat i marts 2024
Svar fra Esther den 14. mar. 2024
Dear Yitzchok,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

8/10 Udmærket

Jhanbux

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My main complaint was that no one answers the telephone. Just wished to let them know I was arriving late as curtsey. Tried several times over a 2 hour period but no one picked up the phone. I had a large room 326 with a view of Tower Bridge and Tower of London. The bathroom fittings looked tired and needed replacement. The food for a large convention was excellent and staff were courteous.
Overnattede 2 nætter i marts 2024
Svar fra Esther den 12. mar. 2024
Dear Jhanbux ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

10/10 Fremragende

michelle

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great pool. Friendly staff.
Overnattede 1 nat i marts 2024
Svar fra Fenia den 11. mar. 2024
Dear Michelle,Thank you for taking the time to leave us your reviewWe are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 Fremragende

Merlin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious room, great location, good breakfast selection and will definitely visit again.
Overnattede 1 nat i marts 2024
Svar fra Esther den 12. mar. 2024
Dear Merlin ,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

6/10 Okay

FREDERIC

Rejste med familie
Synes godt om: Service og personale, faciliteter
ravi
Overnattede 4 nætter i februar 2024
Svar fra Fenia den 10. mar. 2024
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

8/10 Udmærket

Louise

Overnattede 3 nætter i februar 2024
Svar fra Fenia den 24. mar. 2024
Dear Louise,Many thanks for stay recently and thank you for taking the time to leave a review.We are happy to know that you had a wonderful time and we look forward to be welcoming back soon! Kind Regards, Fenia

10/10 Fremragende

Kerry

Overnattede 1 nat i marts 2024
Svar fra Fenia den 24. mar. 2024
Dear Kerry,Thank you so much for staying with us and taking the time to leave us a reviewWe are happy to know you had a wonderful time with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Fremragende

Andrea, Waterloo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So beautiful, clean, friendly staff, loved the pool, spa, bath tub shower, bed was so so cozy. Everything was amazing!
Overnattede 2 nætter i februar 2024
Svar fra Esther den 1. mar. 2024
Dear AndreaThank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Fremragende

Suzanne

Overnattede 1 nat i februar 2024
Svar fra Esther den 28. feb. 2024
Dear Suzanne Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

8/10 Udmærket

Peter

Synes godt om: Service og personale
Overnattede 3 nætter i februar 2024
Svar fra Esther den 28. feb. 2024
Dear Peter,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Fremragende

Chandra

Overnattede 3 nætter i februar 2024
Svar fra Rebeca den 21. mar. 2024
Dear Chandra,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Udmærket

Ethan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have visited a few leonardo hotels and this is one of our favourites. The room was nice, and the staff went to the extra mile to leave us some complimentary bits as it was a special occasion. The only down side, was our bathroom was quite small and a bit grubby - several makes on the walls, taps were dirty etc which let down the room and the price we paid but overall would come back and hope that this is rectified
Svar fra Rebeca den 28. feb. 2024
Dear Ethan,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Rebeca

10/10 Fremragende

Gwendolyn

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the complimentary fruit-infused water and snacks at the lobby.
Overnattede 2 nætter i december 2023
Svar fra Rebeca den 28. feb. 2024
Dear Gwendolyn,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fremragende

Christina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great stay, lovely hotel, great facilities
Overnattede 1 nat i februar 2024
Svar fra terry den 25. feb. 2024
Dear ChristinaThank you very much for this great review and for staying with us. We are very happy to hear that you had a spotless stay and we will be looking forward to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious bedrooms, comfy beds, great pool with spa amenities (jacuzzi, sauna, steam room, aromatherapy room), friendly and welcoming staff, and fantastic location close to Tower Bridge to the south and Shoreditch to the north.
Overnattede 1 nat i februar 2024
Svar fra Fenia den 24. feb. 2024
Dear Michael,Thank you for taking the time to share your experience on lineWe are delighted to know you truly enjoyed your stay with us and we look forward to be welcoming you back soon for another memorable visit!Kind Regards, Fenia

6/10 Okay

JONGWOO

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
엄청 비싼데 비해서 객실 내 카펫 청소를 하지 않아 조금만 움직여도 노트북 위에 먼지가 뽀얗게 앉아요. 수영장과 자쿠지도 있고, 아침 식사는 좋네요. 전철역 가까워서 좋아요.
Overnattede 5 nætter i februar 2024
Svar fra Fenia den 24. feb. 2024
Dear Jongwoo,Thank you for taking the time to leave us your review. We are happy to know that you enjoyed many aspects of your recent stay with us however, we feel sorry that you found the cleanliness of the hotel to be subpar. We will address these concerns with our housekeeping team to ensure that our high standards are upheld throughout the hotel.Thank you again for your honest feedback and look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Fremragende

Ferdinand

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was clean and large room considering its in central London. Great location and staff was very attentive.
Overnattede 1 nat i februar 2024
Svar fra Esther den 20. feb. 2024
Dear Ferdinand,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Seidi

10/10 Fremragende

Markus

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tolle Unterkunft, freundliches Personal, sehr gutes Essen
Overnattede 3 nætter i februar 2024
Svar fra Esther den 20. feb. 2024
Dear Markus,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Seidi

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the Concierge service they where very helpful!
Overnattede 4 nætter i februar 2024
Svar fra Fenia den 18. feb. 2024
Dear David,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Fenia

8/10 Udmærket

Rewi

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Fenia den 18. feb. 2024
Dear Rewi,Thank you for taking the time to leave us your review!We are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon!Kind Regards, Fenia

6/10 Okay

Thanh Tung

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Rebeca den 21. mar. 2024
Dear Thanh,Thank you for taking the time to review your stay.We hope to have the chance to welcoming you back for a better experience.Best regards,Rebeca

10/10 Fremragende

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabulous hotel.....
Overnattede 1 nat i februar 2024
Svar fra Rebeca den 12. feb. 2024
Dear Linda,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Udmærket

Catriona

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very welcoming hotel with great facilities, clean throughout.
Overnattede 1 nat i februar 2024
Svar fra Rebeca den 12. feb. 2024
Dear Catriona,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

6/10 Okay

Lucy

Rejste med familie
This is my 3rd time staying at this hotel, first time staying on the 1st floor. The room was very dark, tired, not very clean. I think these rooms are in definite need of a refurb.
Overnattede 1 nat i februar 2024
Svar fra Esther den 14. feb. 2024
Dear Lucy,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

8/10 Udmærket

patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, huge comfy bed, lovely atmosphere in the hotel when you arrive, very welcoming reception area. Excellent value for money.
Overnattede 1 nat i februar 2024
Svar fra Rebeca den 12. feb. 2024
Dear Patricia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Fremragende

Angela

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was lovely. The spa and pool area was very clean
Overnattede 1 nat i februar 2024
Svar fra Fenia den 11. feb. 2024
Dear Angela,Thank you for taking the time to leave us your review!We are delighted to know that you had a lovely experience with us and we look forward to be welcoming you back soon!Kind Regards, Fenia