I was initially checked into Room 139, which I was really impressed as it was an excellent room with massive TV screen, bed side plugs and a massive sofa to rest as well. After returning from the dinner is only when I discovered a tiny rat running out from the room door. This was a red-flag already about a 4-star hotel and it is really unhygienic and not safe for guests.
Therefore, I immediately went downstairs to complain as it was not acceptable and they mentioned they will provide me the best room in the entire hotel for the problem that I faced. I was then offered room 904 which had several issues as well (no bed side plug, tiny TV screens, no sofa or anything, no heating facilities provided (so basically a more downgraded room and smell of smoke coming from the corridor).
She was rude further mentioning if you want I can give you more worse room with no window and let you suffer more, which is really disgusting and not acceptable behavior from a hotel receptionist.
So, I was offered a room 1037 again by this Bangladesh man that was present at the 1st January night but then he went to the room himself to show me the room and I said to him personally that all this I have faced today is not acceptable at all. To which he said please complain about it to Manager Ross in the morning. This room had issues too like no bed-side plugs for charging. Then later until 3AM, I needed to use the toilet in that room and the toilet door wouldn't open so I had to wee in bin bag in room