Bedømmelser baseret på 978 verificerede anmeldelser
4,7 Rengøring på værelset
4,6 Service og personale
4,6 Værelsets komfort
4,5 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 19. dec. 2022 på Hotels
af en verificeret rejsende
Opslået 18. okt. 2022 på Hotels
af en verificeret rejsende
Opslået 30. aug. 2022 på Hotels
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Opslået 10. mar. 2022 på Hotels
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Opslået 15. feb. 2019 på Hotels
Kommentar fra Hotelledelsen
15. feb. 2019 af Anastasia Schneider - Front Office, Hotelledelsen
Thank you for your positive feedback!
af en verificeret rejsende
Terrible. And just sad.
Opslået 20. apr. 2018 på HotelsMy 70 y.o. parents and I were showed off by unfriendly bouncer like man-staff at atrium palm tree restaurant - the Landmarks only true USP - an evening we wanted to enjoy a glass of champagne in the otherwise open but empty (a part from a few diners) restaurant. Absolutely uacceptable to deny us entry. Whether Hotel policy or employee gone rogue: Terrible. And just sad.
Kommentar fra Hotelledelsen
24. apr. 2018 af Marcela Noble, Hotelledelsen
Dear Guest,
I am writing to you regarding your recent visit to the Landmark London.
First and foremost, I would like to thank you for taking the time and effort to share your feedback following your visit.
May I say how sorry I was, however, to learn that you did not leave the hotel entirely satisfied.
I was very concerned to learn that you were disappointed with the service levels you have received when you have tried to enjoy glass of champagne with your parents in our Winter Garden. Our Winter Garden Restaurant served lunch, afternoon tea and dinner to our guests and then we also have Mirror Bar available for guests that would like to join us for drinks only. If we have space in our lobby or under the stairs in the main lobby we are happy to accommodate our guests and I would like to apologize that you were not accommodated when you visit us.
I would like to assure you that I have personally shared your feedback with the Restaurant Manager in order to avoid similar shortcomings in the future.
This is not the standard of service we aim to achieve. Our commitment at the Hotel is to provide the finest in service and personal attention to everyone who visits so please rest assured that anything which falls short of this will not be tolerated.
I hope that your experience will not deter you from visiting our hotel again. Please contact me directly prior to your next visit so I can assure that you are looked after.
Kind regards,
Marcela Noble
Food and Beverage Manager
af Heidi
Nice stay and Nice staff
Opslået 1. dec. 2017 på HotelsThe staff was very friendly and Daniel the housekeeper was extremely serviceoriented. Bravo
af en verificeret rejsende
Opslået 20. nov. 2017 på Hotels
Highly service-minded personnel. Extremely beautiful place. Couldn't ask for more.
af en verificeret rejsende
Seng under al kritik
Opslået 21. nov. 2016 på HotelsSengen var gammel og svejede efter mange personers brug - simpelthen for dårligt på en klassehotel.
Anbefalet
for Familieraf en verificeret rejsende fra Danmark
Morgenmad uanstændig dyr i forhold udbudet!!!
Opslået 7. dec. 2014
Fordele: Flot værelse, venligt personale
Ulemper: Jurstér prisen på samtlige måltider, mere effektiv aircon
Sted: God beliggenhed i rolige omgivelser, fin togstation lige overfor hotellet
Flot hotel, venligt personale, god beliggenhed. Morgenmad kan absolut ikke anbefales til prisen! Har man prøvet en tysk morgenmad, falder dette totalt igennem til prisen. Vi savnede at kunne åbne et vindue og få frisk luft (executive room). Gå i stedet i byen og køb måltider udenfor hotellet. AirCon magtede ikke helt at køle værelset ned, når vi var 4 pers. i rummet
