Gym, swimming pool, rooms and shower all excellent. Close to 2 MTR stations. Timing of cleaners could be earlier (before 5pm- when we used to get back to room). Overall hotel was excellent and staff were heldful and friendly (all room requirements requested beforehand were completed). Thank you
Kommentar fra Hotelledelsen
11. apr. 2024 af Grand Hyatt Hong Kong , Hotelledelsen
Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong