Hey Birgitte, thanks for taking the time to review your stay with us. Breakfast is our favourite meal of the day, so we make sure there's a mix of fresh, healthy options alongside a few little treats – from local suppliers wherever we can. It is very popular among our guests, which is why it can get a little crowded during the morning rush hour. Our team on-site, however, always gives their very best to make sure every single one of our guests has some hot coffee in their cups. We're truly sorry if in your case this didn't work out. We still hope you'll give us another chance and stay with us again sometime. Your Ruby Lotti Team

Hey Rikke, thanks for taking the time to review your stay with us. A big part of our Lean Luxury philosophy is having a great location, so we're glad you made the most of that and had a great time in Hamburg. Since you find us in the heart of the city and parking spots are rare. Luckily, we have a cooperation with the nearby parking garage APCOA Parkhaus Stadthöfe, where you can park comfortably. Simply park your car and get a normal ticket. Ask our hosts in the hotel to validate your ticket so you receive the 10% discount when exiting. Due to our unique room layouts, very few of them do not have a wardrobe, that's right. However, they're equipped with hooks as well as a rack for your suitcase, allowing you to access your clothes even without a proper wardrobe. If this aspect of your room is really important to you, next time you book a stay with us, just let us know in the comment section below your booking and we'll assign you a room that definitely has a wardrobe. Rather than having minibars or fridges in the rooms, we’ve set up communal Galleys on every floor. There, you’ll find complimentary tea, hot water, and a vending machine stocked with snacks and essentials.Can’t wait to have you stay with us again. Your Ruby Lotti Team

Hey Poul, Thank you for taking the time to share your experience with us. We have invested in high-quality sound insulation in our rooms to ensure that our guests are not disturbed by noises from the surrounding area at night. However, it's a shame that you were disturbed by other guests during your stay. We do everything we can to make sure everyone feels at home and gets a good night's sleep, so we're sorry you had a bad experience. Next time you stay, just make a note on your booking and we'll do our best to find you a room in a quieter part of the hotel. Hopefully, you'll come back and stay with us again. If anything causes you discomfort or concern, please speak to our hosts. They're on hand 24 hours a day and will do their best to resolve any problems as quickly as possible.Your Ruby Lotti Team