Indendørs pool, 3 udendørs pools, hytter (tillægsgebyr), parasoller

Anmeldelser af RedLevel at Gran Melia Palacio de Isora - Adults Only

5 out of 5
RedLevel at Gran Melia Palacio de Isora - Adults Only
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 309 af i alt 383 anmeldelser" "
Bedømmelse på 8 − Udmærket. 59 af i alt 383 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 383 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 383 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 383 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Marianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2018
Svar fra Álvaro Cons Guest Experience Manager den 19. feb. 2018
Dear Marianne, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward welcoming you back for your next holiday. Kind regards,

10/10 Fremragende

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel med super service
Virkelig en skøn oplevelse. Super service, dejlige værelser. Hotellets restauranter kan varmt anbefales, især Duo tapas og den japanske restaurant er vores favoritter, men flere rigtig gode restauranter på hotellet. Et sted man virkelig gerne vil tilbage til.
Overnattede 14 nætter i januar 2018
Svar fra Álvaro Cons den 31. jan. 2018
Dear Per, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through Expedia. It is a delight for our team to know that you have appreciated the exclusives service provide by our Red Level staff and your room. In addition we genuinely appreciate your kind words about our Dúo and Nami restaurants. We are looking forward welcoming you back for your next holiday at Tenerife. Kind regards, Álvaro Cons Guest Experience Manager

8/10 Udmærket

Mads

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lidt ekstra luksus
Red Level er en mindre "specialafdeling" af Gran Meliá Palacio de Isora hotelkomplekset, som er super-eksklusivt og hvor der lægges ekstra vægt på super kundeservice. Det er en slags "hotel-i-hotellet" hvor man bliver forkælet ud over det sædvanlige. Gode faciliteter, lækkert værelse med gode detaljer, som f.eks. spa-bad på balkonen, separat karbad og bruser med rain-shower, lækre bade/plejeprodukter etc. Red Level er kun for voksne, så børnene må blive hjemme eller også må man tjekke ind på den almindelige del af hotelkomplekset, som også ser lækkert ud. Der er ikke meget at lave i omegnen af Palacio de Isora, byen er rimelig død (februar 2017) så man skal finde alting indenfor murene og det re også nemt. Gode restauranter og barer og god aftenunderholdning.
Svar fra General Manager den 22. feb. 2017
Dear guest, We would like to take this opportunity to thank you confidence in Red Level at Gran Melía Palacio de Isora. We are glad to know that our rooms, our facilities and our bars and entertainment programmes have been satisfactory for you. In addition, we are glad to know that you appreciated our Red Level for adults only areas, created for each of our guest to find a pleasant athmosphere. We look forward to the opportunity to welcome soon in Red Level at Gran Meliá Palacio de Isora. Kind regards Paula Forero Red Level Director

6/10 Okay

Fisken, København

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med betydelige fejl
Hotellet er nyt med pæne bygninger, gode værelser og smukt anlagt have med dejlige pools. Hovedtorvet er dog usædvanligt grimt og overlæsset med lamper, springvand og lyseffekter helt i strid med de i øvrigt pæne og smagfulde bygninger. Der er gode restauranter på hotellet, bl.a. Duo fine Dining med glimrende mad og god betjening. Vi havnede ved en fejl dog to gange på restauranter, der også bespiste gæster på helpension, og maden og betjeningen var her elendig og kan ikke anbefales. Vi boede på Red Level med god og fin service, egen morgenmadsrestaurant og poolområde. Helt i disharmoni hermed var et tilbud fra personalet i red Level restauranten om en rundvisning på hotellet. Denne viste sig at være et mærkværdigt salgsfremstød for melia club, der forudsatte indbetaling af meget store beløb med mulighed for fremtidige billigere værelser på mange hoteller i verden. Absolut ikke hvad man forventer på et femstjernet hotel. Så en meget blandet oplevelse at bo på dette hotel, som på mange måder er fint.

10/10 Fremragende

Berit, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
GREAT!!!!!!!
Alt var absolut fantastisk. Personale var opmærksom hele tiden og ydede stor service. Der var fint udvalg af mad i de forskellige restauranter og maden var virkelig god. Fin service at man som red level gæst kan booke bord i restauranterne når man vil og ikke skal gøre det om morgenen. Morgenmad i top. Happy hour for red level fantastisk. Ikke sidste gang vi tager ophold på dette hotel.

10/10 Fremragende

Adrian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Overnattede 9 nætter i februar 2024
Svar fra María Fdez. de Valderrama Voice of Customer Coord den 11. mar. 2024
Dear Mr. Adrian,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.It is a delight to hear that our staff provided exceptional assistance throughout your stay, embodying our dedication to intuitive personal service. We are thrilled to receive your commendation on the room cleanliness and overall condition of our hotel, reflecting our commitment to a life well-lived through carefully-designed touches and maintenance of our iconic luxury property. The complete satisfaction of your service experience is a testament to the signature warmth and style that we take pride in.We look forward to welcoming you back in the future for another pleasant stay,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Fremragende

Harry, Aldie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Overnattede 7 nætter i januar 2024
Svar fra María Fdez. de Valderrama Voice of Customer Coord den 17. jan. 2024
Dear Mr. Harry,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are delighted to hear that the tranquil ambiance and superb dining options contributed to a peaceful and relaxing retreat for you. It’s wonderful to know that our convenient location enhanced your exploration of the island, allowing for easy travel and an enriched experience of Tenerife’s beauty. Should you choose to return, our dedicated team will be on hand to curate more exceptional experiences, ensuring your next stay is even more memorable. We are committed to providing intuitive personal service and an unrivalled fine dining experience that reflect the simple pleasures and understated elegance in every detail. Step into a world of the exceptional with us once more, as we continue to honor our dedication to a life well-lived.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Okay

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2023

10/10 Fremragende

Cuno

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ferien wie man es sich wünscht! Sehr freundliches und gut geschultes Personal. An dieser Stelle ein besonderes Dankeschön an Jessica von der Reception. Wir kommen sehr gerne wieder.
Overnattede 7 nætter i oktober 2023
Svar fra Manuel Barrios, Guest Experience Manager den 3. nov. 2023
Lieber Herr Cuno,Grüße vom RedLevel at Palacio de Isora, einem Gran Meliá Hotel! Wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie unser freundliches und gut geschultes Personal schätzen, insbesondere Jessica von der Rezeption. Wir sind stolz darauf, unseren Gästen einen erstklassigen Service zu bieten und sind dankbar für Ihr Lob. Es ist schön zu hören, dass Sie unsere Einrichtungen und Annehmlichkeiten genossen haben und einen unvergesslichen Urlaub bei uns verbracht haben.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Guía de Isora, Tenerife wieder bei uns begrüßen!

10/10 Fremragende

Igor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent quite facility in a big hotel.
Overnattede 6 nætter i september 2023
Svar fra Manuel Barrios, Guest Experience Manager den 13. sep. 2023
Dear Igor,Thank you for positively reviewing your experience.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Manuel Barrios, Guest Experience Manager

10/10 Fremragende

Rudy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i august 2023

10/10 Fremragende

Derek B

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Overnattede 3 nætter i maj 2023
Svar fra Manager den 31. maj 2023
Dear Derek,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your visit and that you appreciated our stylish establishment.We are also pleased to know that our cuisine was to your liking and that the breathtaking views had a positive impact on your stay.We apologise for any inconvenience you experienced with the light switches in your room. We understand that this may have been a minor issue during your stay, and we will have our maintenance team investigate and take any action necessary.Furthermore, we strive to provide our guests with the best possible experience, so we are delighted to know that you felt our team upheld the high level of service we are known for.Your feedback is invaluable to us as we strive to give every guest the memorable stay they deserve, and your comments help us to achieve that goal.It would be a pleasure to welcome you again. Kindest regards,

6/10 Okay

Simon Richard

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Overnattede 10 nætter i maj 2023
Svar fra Manager den 26. maj 2023
Dear Simon,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are delighted to know that you have chosen to stay with us on multiple occasions since 2016 and appreciate your loyalty. However, we are truly sorry to hear that your recent experience did not meet your expectations. We regret to hear that you felt our high standards were not upheld and we have noted your comment regarding the furniture in your room. Rest assured we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused during your stay. Regarding the quality of food in our restaurants, we pride ourselves on offering a diverse range of internationally renowned dining experiences, and we are disappointed to hear that on this occasion your experience did not meet your expectations. We will share your feedback with our culinary team for evaluation. We also appreciate your comments about the sunbeds around the RedLevel pool and garden, and we will take the necessary steps to ensure they are properly maintained and cleaned. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us. Sincerely,

10/10 Fremragende

Oliver

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Overnattede 3 nætter i maj 2023
Svar fra Manager den 26. maj 2023
Dear Sir,Thank you for this kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We hope to welcome you back in the future.Best wishes,

6/10 Okay

Annette

Overnattede 7 nætter i april 2023

10/10 Fremragende

Guido

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir sind keine Pauschalurlauber und meiden große Hotels mit All-In und großem Animationsprogramm. Die Anlage ist groß, aber es verläuft sich im RedLevel-Bereich sehr gut. Insgesamt ist es eine chillig und schöne Anlage mit vielen Möglichkeiten und mit sehr freundlichem Personal.
Overnattede 5 nætter i april 2023

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2023

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i november 2022

10/10 Fremragende

Claire

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2022

10/10 Fremragende

Jacqueline Gaye

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Overnattede 4 nætter i juli 2022

10/10 Fremragende

Susan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Overnattede 5 nætter i marts 2022

10/10 Fremragende

Marco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sauber, sehr freundliches Personal, grosses Angebot
Overnattede 6 nætter i december 2021

10/10 Fremragende

Luciano

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2021

10/10 Fremragende

Maxim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Лучший отель на Тенерифе
Просто замечательный отель. Наерное лучший на острове. Идеально просто всё. Докопаться не к чему. Если будем на Канарах, обязательно вернемся. Были в red level, всем советую.
Overnattede 7 nætter i juni 2021

10/10 Fremragende

Helmut

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i februar 2021

10/10 Fremragende

Karan, London

Synes godt om: Rengøring, service og personale
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Overnattede 7 nætter i december 2020

2/10 Forfærdeligt

John

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
Overnattede 7 nætter i oktober 2020

8/10 Udmærket

Elias

Rejste med familie
Synes godt om: Service og personale
Overnattede 7 nætter i september 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 19. sep. 2020
Estimado Sr. Elias, Queremos agradecerle que haya elegido Red Level en Gran Meliá Palacio de Isora para sus vacaciones en Tenerife. Esperamos que haya disfrutado de una agradable estancia en nuestro hotel y que nuestras instalaciones hayan sido de su agrado. Nos encantaría tener la oportunidad de volver a darle la bienvenida en sus próximas vacaciones en Tenerife. Saludos cordiales,

10/10 Fremragende

Olav

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beste hotell vi har vært på
Vi reiser til utlandet mange ganger i løpet av et år. Vi har bodd på flere 5-stjerners hotell, men dette er det beste vi noensinne har vært på. Red level lå ved enden av hotellet, og det var rolig og avslappende med nydelig utsikt over sjøen. Svært god frokost, og det var forfriskninger tilgjengelig hele dagen. Fingermaten og drikken på Happy hour var også svært god. Alt personale var særdeles serviceinnstilt. Vi kommer definitivt tilbake.
Overnattede 7 nætter i februar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 6. mar. 2020
Dear guest Olav, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. In addition we genuinely appreciate your kind words about our facilities, the food and the service provide by our team. We are looking forward welcoming you back for your next holiday. Kind regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Overnattede 5 nætter i februar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 28. feb. 2020
Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our service. Beside this, we are really glad to read that you have enjoyed our hotel and facilities. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic staff, great facilities and nothing was too much trouble.
Overnattede 5 nætter i februar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 17. feb. 2020
Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We are very glad to know that our facilities, as well as our team have exceeded your expectations since our guests’ satisfaction is our most important objective. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
Overnattede 2 nætter i januar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 21. jan. 2020
Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food and Beverage managers. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
paljon tila missä liikkua.useita altaita lämpimiä ja kylmiä.iloinen tunti ihan positiivinen paitsi että loppuloma taso vähän laski ruan suhteen
Overnattede 7 nætter i januar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 18. jan. 2020
Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if our gastronomic offer did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Red Level at Gran Meliá Palacio de Isora. Best regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2020
Svar fra Alejandro Naranjo - Guest Experience Manager den 18. jan. 2020
Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review through Expedia. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

10/10 Fremragende

ELIAS

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tres bel hotel et prestations
Overnattede 7 nætter i december 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 11. jan. 2020
Cher Elias, En premier lieu, nous vous remercions d'avoir choisi le Red Level at Gran Melia Palacio de Isora pour votre séjour à Tenerife. Nous sommes ravis que vous ayez aimé notre hôtel, et aussi d'avoir pu contribuer à ce que vous passiez un séjour mémorable à Tenerife. Nous espérons vous recevoir très prochainement. Cordialement

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel ist wunderschön. Das Personal sehr freundlich und zuvorkommend.
Overnattede 7 nætter i december 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 28. dec. 2019
Dear Guest, Im Namen des gesamten Personals des Gran Meliá Palacio de Isora möchten wir Ihnen sehr für Ihre äusserst positiven und herzlichen Kommentare danken. Wir freuen uns ausserordentlich, dass Sie einen erholsamen Urlaub bei uns verbracht haben und mit all unseren Einrichtungen, dem Service, dem Personal, sowie der Gastronomie unseres Hotels so zufrieden waren und sich wohl gefühlt haben. Ihren Eintrag werden wir selbstverständlich an alle anderen Abteilungen weiterleiten - Ihr Lob ist für uns die grösste Motivation, weiterhin dafür zu sorgen, dass es unseren Gästen an Nichts fehlt! Es wäre sehr schön, Sie bald wieder einmal als Gäste bei uns begrüssen zu dürfen. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie Fragen oder Wünsche haben oder ein Angebot für einen erneuten Urlaub bei uns einholen möchten. Mit Freundlichen Grüßen

10/10 Fremragende

Katia

Overnattede 7 nætter i december 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, faciliteter
Overnattede 7 nætter i november 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 18. dec. 2019
Dear Guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experience. We are looking forward to welcoming you soon. Kind regards,

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
Overnattede 5 nætter i november 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 30. nov. 2019
Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food&Beverage manager. Beside this, we are really glad to read that you have apreciated the service provided by our staff. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Best regards,

10/10 Fremragende

Alastair

Overnattede 7 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i november 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 30. nov. 2019
Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is our 5th time at Red Level and we have already booked again for January. Fantastic in every respect!
Overnattede 1 nat i oktober 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 11. nov. 2019
Dear Paul, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have been going to Gran Meliea Palacio de Isora for a few years now and it's still a lovely hotel with good service. However, it's looking a little tired now and is in need of a thorough refurbishment program in the red level rooms. The staff were friendly and helpful but a couple of the red level pool bar staff are "over familiar" and bordering on disrespectful of the customers using innuendo and being very noisy shouting across the pool deck to each other. Some staff training is needed here just to remind them of the customer's need for a relaxing atmosphere at the pool and to me respectful.
Overnattede 11 nætter i oktober 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 11. nov. 2019
Dear Guest, Firstly, thank you for choosing Red level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of Expedia. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We hope to have the possibility to welcome you again. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The fitness instructors Victoria and Antonia were fantastic - great Pilates and Yoga overlooking the sea - shame about the condition of the decking
Overnattede 10 nætter i september 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 11. nov. 2019
Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards,

10/10 Fremragende

Jonnny

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My girlfriend and I had the most relaxing stay. The place is great value for money. We received 5* service throughout out stay and would definitely come back.
Overnattede 7 nætter i september 2019
Svar fra Alejandro Naranjo - Guest Experience Manager den 11. nov. 2019
Dear Jonny, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are happy to know that you and your girlfriend have enjoyed a memorable stay among us. We are glad to know that you are planning your return, It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ottimo resort in ogni aspetto. Adatto ad una vacanza in relax.
Overnattede 7 nætter i september 2019
Svar fra Alejandro Naranjo Guest Experience Manager den 1. dec. 2019
Dear guest, Thank you for having chosen our hotel for your holidays and for having set aside some of your time to share your review with us. We are very pleased that you have had a great time and that we met your expectations. We are looking forward to welcoming you again to our Gran Melia Palacio de Isora.

10/10 Fremragende

Verificeret rejsende

Overnattede 10 nætter i september 2019
Svar fra Maria Campos - Guest Experience Manager den 6. okt. 2019
Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences.We are looking forward to welcoming you soon. Kind regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
직원들이 굉장히 친절하고 최고의 숙박이었어요. 조경 및 수영장도 잘되어있습니다. 조식은...기대에 못미쳐요. 해피아워도 마찬가지
Overnattede 3 nætter i september 2019
Svar fra Maria Campos - Guest Experience Manager den 6. okt. 2019
Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our team, our swimming pool and our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

10/10 Fremragende

VictorGalaviz, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I do not like that reservations have to be made for everything from assistance with starting the hot tub to eating dinner.
Overnattede 3 nætter i august 2019
Svar fra Maria Campos - Guest Experience Manager den 6. okt. 2019
Dear VictorGalaviz, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We are looking forward to welcoming you soon. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First and foremost, the staff at the resort is what made this property great. The staff here were exceptional. Always had a smile on their faces and were always willing to help with anything you needed. Secondly, the resort is huge. Every aspect of it was phenomenal. Great number of facilities to cater for everyone. Staying at the RedLevel was even better. Not as busy as the rest of the resort, and was peaceful.
Overnattede 5 nætter i juli 2019
Svar fra Maria Campos - Guest Experience Manager den 6. okt. 2019
Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,