Bedømmelser baseret på 598 verificerede anmeldelser
4,6 Rengøring på værelset
4,5 Service og personale
4,5 Værelsets komfort
4,4 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 24. apr. 2024
The entire trip was seamless. I barely had to think. I could relax with my 3 kids.
Kommentar fra Hotelledelsen
25. apr. 2024 af Kisha, Hotelledelsen
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was seamless and that you were able to relax and enjoy your time with your three kids.Creating a stress-free and enjoyable experience for our guests, especially families, is always our top priority. We're delighted that you found everything to be smooth and hassle-free during your stay.Your feedback means the world to us, and it's incredibly rewarding to know that we were able to provide you with the level of service and comfort that you deserve.We hope to have the pleasure of welcoming you and your family back for another relaxing getaway in the near future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Thank you again for choosing to stay with us and for sharing your kind words. We look forward to seeing you again soon!
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Opslået 23. apr. 2024
Excellent staff, views were amazing. I accidentally left some of my belongings and they secured it for me. I will definitely come back asap!
Kommentar fra Hotelledelsen
23. apr. 2024 af Kisha, Hotelledelsen
Hello Angus,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your experience with us, from our excellent staff to the breathtaking views. It's always our priority to ensure our guests feel taken care of, so we're glad we could safely secure your belongings for you. We can't wait to welcome you back soon! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.
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Opslået 22. apr. 2024
Restaurant on waterfront, walking paths in garden, friendly and accomodating staff
Kommentar fra Hotelledelsen
23. apr. 2024 af Kisha, Hotelledelsen
Hi Yuri,Good afternoon and thank you for choosing to stay with us.We're thrilled also to hear you enjoyed your experience at our restaurant! Thank you for highlighting our picturesque waterfront location and serene garden paths. Our team takes pride in providing friendly and accommodating service, so it's wonderful to know that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back soon for another delightful dining experience by the water!
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Opslået 17. apr. 2024
Beautiful property, all staff were friendly & helpful however the food options especially the breakfast options were very limited, they served the same thing everyday for breakfast for the 4 mornings I spent there. The AC went out one night & they had no one to check on it or fix it so I basically had to sleep in the warm room until the next day. There was a ceiling fan but it did not do much as it was still very warm with it on. The restaurant on the resort was tasty but expensive & not many options. They did not provide water in the rooms so you either had to drink the tap or buy water. The room had a stove but no microwave which was a bit inconveniencing. When needing a taxi to go anywhere they definitely overcharged the tourist, the resort called taxi driver & they took a percentage of the money that they make. I enjoyed the free water activities that they offered & the free shuttle to the beach, no other free shuttle basics the beach & airport (only if booked through them) were offered.
Kommentar fra Hotelledelsen
18. apr. 2024 af Kisha, Hotelledelsen
Hello AliciaGood morning and thank you for having chosen to stay with us and sharing your feedback. We're delighted to hear that you found our property beautiful and our staff friendly and helpful. However, we're sorry to learn about the issues you encountered during your stay.Regarding the AC issue, we regret any discomfort you experienced due to the malfunction. We investigated the matter and rectified and is doing same for all rooms to ensure this does not happen in the future; however, we do know how technology can be at times.We apologize for the inconvenience of not providing water in the rooms. We will explore options to make water more readily available to our guests.Your comments about the restaurant pricing and limited options have been duly noted, and we will review our menu offerings to provide better value and variety to our guests.We appreciate your feedback on the microwave and while some rooms are equipped with these, our standard rooms are not and will consider adding this amenity for future guest convenience.We take your concerns about taxi services seriously and will address them with our transportation partners to ensure fair pricing and transparency for all guests.We're glad to hear that you enjoyed our complimentary water activities and shuttle service to the beach. We will evaluate the possibility of expanding our shuttle services to include other destinations for our guests' convenience.Thank you again for taking the time to share your thoughts with us. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you have any further comments or concerns, please don't hesitate to contact us directly.
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Opslået 15. apr. 2024
Our room was beautiful! We couldn't have asked for more from the room. There was a slight issue with our A/C unit and were given another room to sleep in for one night. Which was fine, but definitely not our beautiful room. Our bed was very nice and linens great. I would definitely stay again.
Kommentar fra Hotelledelsen
15. apr. 2024 af Kisha, Hotelledelsen
Hello Julie,Good morning, thank you for taking the time to post a review and for choosing to stay with us. It's great to hear that you enjoyed the beauty of our rooms! We sincerely apologize for the inconvenience with the A/C unit, but we're glad we were able to promptly address the issue by providing an alternative room for the night. We strive to ensure our guests have a comfortable stay, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future!
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Opslået 11. apr. 2024
The people are very friendly and courteous. Brandt is amazing with his infectious smile! We will be back!
Kommentar fra Hotelledelsen
15. apr. 2024 af Kisha, Hotelledelsen
Hello Benson,Good morning and thank you for choosing to stay with us and for taking the time to post a review.That's wonderful feedback! Thank you so much for your kind words. We're thrilled to hear that you enjoyed your experience with us and that Brant made your visit memorable with his infectious smile. We can't wait to welcome you back again soon!
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Opslået 8. apr. 2024
Cleveland, Brant, Hope, Linthia Karen, and Cynthia were among the staff members that stood out. They were all kind, attentive, and accommodating to all our needs and plans. Cleveland gave us a tour, and provided us with water because we arrived early in the morning. The property hosts weekly events that were exciting to discover and join allowing guests and locals to mingle and enjoy the culture of food, dance and music. The House of chocolate in the resort was especially convenient when the heat emerged. Thank you for giving us the best experience on our first trip to Grenada.
Kommentar fra Hotelledelsen
8. apr. 2024 af Kisha, Hotelledelsen
Hello Christianne,A very warm hello and thank you for choosing to stay with us and for taking the time to share your wonderful experience at our resort! We're thrilled to hear that Cleveland, Brant, Hope, Lynthia, Karen, and Cynthia made such a positive impression on you during your stay. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's fantastic to know that our team exceeded your expectations.We're delighted that Cleveland was able to provide you with a warm welcome and a refreshing tour upon your early arrival. Our weekly events are indeed a highlight, and we're glad you had the opportunity to immerse yourself in the vibrant culture and connect with both guests and locals.The House of Chocolate is indeed a special spot for indulging and escaping the heat—we're thrilled you enjoyed it!It was a pleasure having you with us for your first trip to Grenada and to True Blue Bay Resort, and we hope to welcome you back soon for another unforgettable stay.
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Opslået 2. apr. 2024
This property was very UNDERWHELMING! The food was awful and the service was poor. Our room was basic, no view and we could hear the guests upstairs when they walked about. The staff never smiled or engaged with the guests.
Kommentar fra Hotelledelsen
3. apr. 2024 af Kisha, Hotelledelsen
Hello Karyn,Good afternoon and thank you for having chosen to stay with us and taking the time to post a review.I'm sorry to hear about your disappointing experience at our property. We take feedback seriously and strive to provide exceptional service to all our guests. We apologize for falling short of your expectations in terms of food quality, service, and room experience. Your comments will be shared with our team for improvement. We appreciate your feedback and hope you'll give us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further, please feel free to contact our management team directly. Thank you for bringing this to our attention.
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Opslået 23. mar. 2024
From the online reservation, to the actual arrival and stay on the property, everything was perfect.
The staff was very attentive and courteous.
Kommentar fra Hotelledelsen
23. mar. 2024 af K, Hotelledelsen
Hello Siegfried,Warmest hello and thank you for having chosen to stay with us and taking time to post a review.Our mission statement is "To make our guests happy and be happy in doing so." It is wonderful to know we are succeeding. We hope you will visit your Grenadian gem again so we can give you a true Caribbean welcome.
af en verificeret rejsende fra Fayetteville
Opslået 21. mar. 2024
I love staying at True Blue Bay Resort. This us my home away from home. All if the staff make me feel truly welcome and like their big sister. Keep up the great job 👍
Kommentar fra Hotelledelsen
23. mar. 2024 af K, Hotelledelsen
Hello Mia,Warmest hello and thank you for continuing to choose us; It was a pleasure seeing you again.Thank you for your review. We are fortunate to have caring, dedicated staff who truly love making guests happy. Room design and activity development takes more effort and our emphasis is to provide a Caribbean experience. We are pleased our hard work paid off. It is great you enjoyed your stay and our Grenadian hospitality. We look forward to welcoming you back again.
