Bedømmelser baseret på 189 verificerede anmeldelser
4,8 Rengøring på værelset
4,8 Service og personale
4,6 Værelsets komfort
4,7 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 7. jul. 2019
Flot bygning. Meget central beliggenhed. Venligt og imødekommende personale. God morgenbuffet, men lidt for dårligt, man skal betale ekstra for omelet til morgenmaden.
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Perfekt
Opslået 1. okt. 2018 på HotelsElegant hotel - en super oplevelse
af Poulsen fra Firenze
Hotelværelset ikke rengjort
Opslået 20. apr. 2014 på HotelsMeget stille hotel
af en verificeret rejsende fra billings
Opslået 16. mar. 2024
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Kommentar fra Hotelledelsen
16. mar. 2024 af Flora Grillo Hotel Manager, Hotelledelsen
Dear James,thank you very much for your review! We are glad to hear that, despite some incomprehension occurred upon arrival for which we are sorry, you appreciated the Staff effort to make your stay more pleasant after that. We are glad you enjoyed your time with us and we look forward to welcoming you back soon! Best Regards
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Opslået 28. nov. 2023
There was absolutely nothing we did not like!
Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Kommentar fra Hotelledelsen
29. nov. 2023 af Gianluca D'Angeli General Manager, Hotelledelsen
Dear Mr. Laurence, we are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo and we look forward to welcoming you next time! Best Regards,
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Opslået 6. okt. 2023 på Hotels
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Opslået 27. sep. 2023 på Hotels
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Kommentar fra Hotelledelsen
28. sep. 2023 af Gianluca D'Angeli General Manager, Hotelledelsen
Dear Mr. Emiliano, we are sorry we did not meet in full your expectations, we gratefully accept your suggestions and thank you for appreciating the high service level of our Staff and our location. Best Regards,
af en verificeret rejsende
Opslået 23. sep. 2023
Great property and great staff!
Kommentar fra Hotelledelsen
26. sep. 2023 af Gianluca D'Angeli General Manager, Hotelledelsen
Dear Mr. Kenneth,thank you so much for your wonderful review! We look forward to welcoming you again during your next trip to Florence, so to create for you new wonderful memories! Best Regards,
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Opslået 15. sep. 2023
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Opslået 29. jun. 2023
Muy buena propiedad y muy amable las personas que trabajan ahí
Kommentar fra Hotelledelsen
5. jul. 2023 af Gianluca D'Angeli General Manager, Hotelledelsen
Estimada Señora Norvis,¡Muchas gracias por su encantador comentario y esperamos darle la bienvenida en su próxima estadía en Florencia!
