Opslået 3. mar. 2024
I was well received by receptionist, if I have to rate her it will be 5 stars , very warm friendly and easy to talk to personally , however the elevators was not working since my wife is disabled and our room was on the 1st floor,but the receptionist saved the day, I've been recommended by a friend to stay here and I will definitely recommend the holiday inn to my other friends . I will definitely be back.
Kommentar fra Hotelledelsen
4. mar. 2024 af Reception, Hotelledelsen
Thank you for sharing your experience with us! We're thrilled to hear that you had a positive interaction with our receptionist and that she provided you with warm, friendly, and attentive service. However, we apologise for the inconvenience caused by the elevator not working, especially considering your wife's disability.We're glad that our receptionist was able to assist and ensure your stay was comfortable despite the elevator issue, your recommendation means a lot to us, and we're grateful for your intention to spread the word about your positive experience at Holiday Inn.We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,