Bedømmelser baseret på 1.125 verificerede anmeldelser
4,2 Rengøring på værelset
4,2 Service og personale
4,2 Værelsets komfort
4,2 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 4. feb. 2024
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Opslået 2. feb. 2024
Fint hotel, men alt personale er engelsk talende, hvilket jeg finder meget mærkeligt på et dansk hotel.
Og så kunne man ikke få Rom service, hvilket også er underligt på sådan et fint hotel.
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Opslået 17. jan. 2024 på Hotels
Kommentar fra Hotelledelsen
27. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Peter,On behalf of the entire hotel team, I extend our heartfelt gratitude for sharing your experience during your stay with us. Your feedback is sincerely valued, and it brings us great joy to learn that we met and exceeded your expectations. We look forward to the opportunity of welcoming you back to Copenhagen whenever your future travels may lead you here.
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Opslået 15. jan. 2024 på Hotels
Kommentar fra Hotelledelsen
26. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Trine,Thank you for taking the time to share your feedback with us, which is instrumental in helping us enhance our services.If you find the time, we would be grateful if you could provide us with more details about your experiences. Your additional input will assist us in addressing specific areas for improvement.Once again, thank you for your valuable feedback, and we look forward to the opportunity to welcome you back in the near future.
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Skøn weekend i København
Opslået 15. jan. 2024 på HotelsSmukt rummeligt værelse med fantastik byudsigt over København.
Kommentar fra Hotelledelsen
26. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Linda,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the beautiful and spacious room, along with the fantastic view of Copenhagen. Thank you for sharing the pictures with us. It's our pleasure to provide memorable experiences, and we look forward to welcoming you back for more delightful stays.
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Godt men mangler lidt rengøring.
Opslået 14. jan. 2024 på HotelsDer lå de samme vatpinde og andet snacks på hotel gangen under hele døgnet og spejle/vinduer i badet mm var der tegninger på når det blev dugget når man var i bad (altså ikke rengjort).
Fin morgenmad, og gode senge - flot udsigt.
Kommentar fra Hotelledelsen
26. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Camilla,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing these matters to ensure a more pleasant experience in the future.We sincerely appreciate your positive remarks on our breakfast, comfortable beds, and the scenic view. We hope these can be good reasons for you to choose us again when visiting Copenhagen. We look forward to the opportunity to welcome you back for an amazing stay.
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God service men mindre gode fysiske rammer
Opslået 10. jan. 2024 på HotelsVærelset var ret koldt og vi blev vækket flere gangene løbet af natten af en høj hyletone - måske fra elevatoren dom var tæt på. Uanset hvad gav det en meget dårlig nattesøvn
Kommentar fra Hotelledelsen
22. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Guest,Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance department to ensure the necessary action will be taken. I hope you find the opportunity to visit us again in the future. Please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests.Sincerely,
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Opslået 9. jan. 2024 på Hotels
Kommentar fra Hotelledelsen
22. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Danny,We are delighted to read that you gave us a perfect score of 10. It is wonderful to see that we were able to meet your expectations and that you appreciated our efforts to make this a memorable stay.We hope we can welcome you back soon. And please do contact us ahead if there is anything we can do to assist your further.Kind Regards,
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Opslået 7. jan. 2024 på Hotels
Kommentar fra Hotelledelsen
26. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Stefan,We recognize that your time is valuable, and we appreciate the feedback you have provided. We are pleased to hear that you had a great time with us and to better maintain our commitment to providing memorable stays for all guests, I have shared your review with the entire team. Warm regards,
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Opslået 5. jan. 2024 på Hotels
Kommentar fra Hotelledelsen
22. jan. 2024 af Silvia Rosado, Guest Relations Manager, Hotelledelsen
Dear Naqi,We wanted to express our sincere gratitude for the feedback you provided us. We greatly appreciate your time and effort in sharing your thoughts and experiences with us.Your opinion is truly valuable to our team, and please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests. Once again, we apologize for any shortcomings during your stay with us, and we look forward to the opportunity to serve you better in the future.Sincerely,
