Bedømmelser baseret på 180 verificerede anmeldelser
3,0 Rengøring på værelset
3,4 Service og personale
3,1 Værelsets komfort
2,8 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 11. apr. 2024
I stayed 3 nights and my room wasnt cleaned once and only had 2 towels , thankfully i pack my own linens when i travel
Kommentar fra Hotelledelsen
12. apr. 2024 af Sharma RediResponse Specialist, Hotelledelsen
Dear Jeff,The staff and I at the RED ROOF INN COLUMBIA TN were disappointed to see your 1/5 score following your stay. I am sorry your stay fell short of your expectations due to no housekeeping service and the limited amount of towels when you needed it. Your satisfaction is important to Red Roof and I sincerely apologize for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
af en verificeret rejsende
Opslået 7. apr. 2024
Room was dirty. Tub dirty and hair in the sink when we checked in. No amenities included.
Kommentar fra Hotelledelsen
7. apr. 2024 af Sharma RediResponse Specialist, Hotelledelsen
Hello Joanna,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBIA TN and I are disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room and the tub, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
af en verificeret rejsende
Opslået 31. mar. 2024
Convenient Location
Kommentar fra Hotelledelsen
1. apr. 2024 af Xao RediResponse Specialist , Hotelledelsen
Hi John,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Columbia, TN with us. It was so rewarding to see that we earned your perfect score with our convenient location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
af en verificeret rejsende
Opslået 24. mar. 2024
Kommentar fra Hotelledelsen
18. apr. 2024 af Sharma RediResponse Specialist, Hotelledelsen
Hello Beth,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBIA TN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
af en verificeret rejsende
Opslået 23. mar. 2024
Check in took a long time even late at night. The room was not fully clean. There was trash from the people before and dirty towels still hanging.
Kommentar fra Hotelledelsen
24. mar. 2024 af Toni-Ann RediResponse Specialist, Hotelledelsen
Dear Emily,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia TN. I am sorry that your stay did not meet your expectations, as you indicated that you found the cleanliness of the room to not be up to standard, that check in was lengthy and that there was garbage left by prior guests. This is regrettable to hear as we hold our housekeeping staff to the highest standard.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
af en verificeret rejsende
Opslået 17. mar. 2024
Everything was great except the parking arrangement.
Kommentar fra Hotelledelsen
18. mar. 2024 af Samantha RediResponse Specialist, Hotelledelsen
Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN COLUMBIA TN. It's rewarding to hear that everything was great during your stay except for the parking arrangement. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback as we strive to continuously improve our guest experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
af en verificeret rejsende
Opslået 15. dec. 2023 på Orbitz
Very old property. Beds were fine and linens clean. Very cramped bathroom. Killed a roach in the bathroom. Ok for an overnight sleep.
af en verificeret rejsende
Opslået 7. nov. 2023 på Hotels
Kommentar fra Hotelledelsen
9. nov. 2023 af LaTunde Murrant. Rewards Specialist, Hotelledelsen
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA TN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
af en verificeret rejsende
wouldn't give me a 1st floor room
Opslået 9. okt. 2023 på HotelsKommentar fra Hotelledelsen
11. okt. 2023 af Kerry-Lee RediResponse Specialist, Hotelledelsen
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA TN and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
af en verificeret rejsende
Opslået 2. okt. 2023 på Travelocity
When attempting to check in we were told we had booked a smoking room. If so it was inadvertent as we have allergies. Clerk said there was a non-smoking available so we asked to be changed. Clerk said she couldn’t do that. Hotel was filthy and unsafe. Door to check in was even kept locked. We didn’t stay and may never get a refund but it wasn’t acceptable. We weren’t expecting much but it was too bad to stay n
