Room was dirty. Tub dirty and hair in the sink when we checked in. No amenities included.
Kommentar fra Hotelledelsen
7. apr. 2024 af Sharma RediResponse Specialist, Hotelledelsen
Hello Joanna,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBIA TN and I are disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room and the tub, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist