Our experience at this property was mixed. Upon arrival, we had booked a double bed room. However, when we entered the room, we discovered water leaking from the ceiling into the bathroom light socket, which immediately caused concern for safety. I reported the issue to the front desk, emphasizing the potential risk not only to my family but to other guests as well. Initially, the front desk informed us that there were no alternative rooms available. A maintenance staff member was sent to inspect the leak. After assessing the situation, they communicated with the front desk, and surprisingly, another room became available.
The new room, located on a higher floor, was equipped with only a single king-size bed rather than the double beds we had originally booked. While we managed to adjust, the arrangement was far from ideal. Considering the cost of our stay, I was shocked by the service and felt the safety concerns were not adequately acknowledged. This left me feeling uneasy for the remainder of the weekend, though we had no choice but to stay as everything else was fully booked. Unfortunately, based on this experience, I don’t anticipate returning in the future.
