Manglende information, ellers super
Opslået 11. nov. 2021 på Hotels
Ved manglende WiFi kunne informationer herom ikke findes noget steds, og man kunne ikke ringe til reception. Værelse IKKE forberedt til 2 personer, men kun til 1.
Eller et dejligt hotel, med en rigtig god restaurant. Både middag og morgen mad.
Kommentar fra Hotelledelsen
12. nov. 2021 af Angelika Kämpfert, Hotelledelsen
Dear Guest,
thanks for taking the time to review your recent stay with us.
Please excuse that I do not speak Danish. Therefore I will answer you in English. We are glad to hear that you enjoyed the dinner & breakfast at our hotel.
We are sorry that you did not receive the necessary information about wifi - we sincerely hope that this did not cause you any inconvenience.
You are absolutely right that your room must be prepared for the number of guests booked. Please excuse that this was not done in your case. We can assure you that this is not up to our standard.
We look forward to welcoming you back on your next trip to Bonn!
Best regards
Angelika Kämpfert
Guest Relations