Bedømmelser baseret på 998 verificerede anmeldelser
3,1 Rengøring på værelset
3,5 Service og personale
3,3 Værelsets komfort
3,0 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 18. apr. 2024
Dirty
Kommentar fra Hotelledelsen
19. apr. 2024 af Hotel Management, Hotelledelsen
Dear Fefe, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
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Opslået 18. apr. 2024
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Opslået 6. apr. 2024
Enjoyed my night's stay and it was very quiet and peaceful. Property a little older than I expected but, a good deal for the money. The young lady at front desk was exceptionally nice, professional and kind. Cleaning crew need to ensure adequate toilet paper, as there was none, after the small roll was used up. But, still, a good night's stay for the money.
Kommentar fra Hotelledelsen
7. apr. 2024 af Hotel Management, Hotelledelsen
Dear Gloria, Thank you for selecting Extended Stay America. Reading about your observations during your stay with us brings us joy. We aim for a great guest experience and look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
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Opslået 3. apr. 2024
Great experience! I will be back!
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Opslået 26. mar. 2024
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Opslået 9. mar. 2024
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Opslået 3. mar. 2024
Reserve a non smoking room when i arrive they gime me and my wife a room that was stink with cigarret smell they acomodated other room but was nasty like they haven't clean it for weeks
Kommentar fra Hotelledelsen
5. mar. 2024 af Hotel Management, Hotelledelsen
Dear Fredy, Thank you for your review. We sincerely apologize for the inconvenience caused by the cleanliness issues during your suite accommodation; this does not reflect our usual standards. We regret any discomfort you experienced. Your feedback is invaluable, and we're addressing these concerns promptly. We appreciate your understanding and look forward to the opportunity to provide you with an improved experience during your next visit.Sincerely,Hotel Management
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Opslået 22. feb. 2024
Booked a room day before arrival got in at 1230 am no rooms available
Kommentar fra Hotelledelsen
23. feb. 2024 af Hotel Management, Hotelledelsen
Dear Misty, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
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Opslået 19. feb. 2024
Omg I totally love this property. The staff is amazing and very professional. I came in for an early check in but the stay was so busy working on setting everything up , cleaning, and doing everything that needs to be done so I just told Ms. Bonita I’ll just come back when it’s time for me to check in because I saw them getting the property together. Every thing looked so nice I came back to check in and Ms. Bonita was still working hard she was the first to great me as soon as I walked in she greeted me with a smile . Ms. Natasha Dixon The Agm was so helpful at check in as Ms Bonita checked me in. Me. Natasha came to check my room before moving in and made sure we had everything we needed. I would stay again. P.s They always get you in and out. Gotta love this place for the price . Nice area quite.
Thank you ,
Asia
Kommentar fra Hotelledelsen
20. feb. 2024 af Hotel Management, Hotelledelsen
Dear Asia, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associate, Bonita, and her commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
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Opslået 7. feb. 2024
A little older property but staff is great
