Sadly, our recent stay did not go well - We have stayed at this hotel many times over the years and we have always been impressed and pleased with our stay. However, on this occasion there has been a major change in attitude of management and guest services - rude, not listening and unwilling to listen and not understanding and unwilling to understand. Certainly we were not treated as VIP and felt treated as Low Life - As a senior doctor and nurse, we were officially reprimanded by Guest services for celebrating my Birthday on the balcony at midnight - we were not noisy or drunk. My wife is Registered Blind in the UK and partially Deaf - this was not listened to or understood. The second day, after dinner in town for my Birthday, I was unwell coming home and needed to rest and lie down to fend off a bout of nausea - I have Crohn’s Disease which can cause nausea and sickness after eating - We were shouted out in the hotel and reprimanded for bad behaviour - We were not listened to about my Crohn’s Disease and not understood. Guest services stated repeatedly that it was ‘Not Their Concern’ !! They were only concerned about other guests. We were then quite abruptly asked to leave the hotel the morning after at 11am and told to pack and leave the room within 15 minutes - We were told Management had made this decision but we were not allowed to discuss this with management or guest services. We were escorted out of the hotel with our case and bags with nowhere to stay !!