Opslået 11. mar. 2024
Upon requesting bedding for the sofa bed, we were told to come fetch it yourselves from reception. When we collected the bedding, there was no pillow provided and we were told that they are out of pillows. The bedding on the bed was not clean, it had conspicuous stains. The blanket provided for the sofa bed was terrible (in terms of quality and appearance). The process of booking in took far too long. Our toilet kept on running throughout the night. Definitely not worth the money spent to stay there.
Kommentar fra Hotelledelsen
14. mar. 2024 af Manager, Hotelledelsen
Hello Adél, We're sorry to hear about the challenges you faced during your recent visit. Your feedback is valuable and will be shared with our team for their review and improvement. Our aim is to enhance our services continually. Thank you for sharing your experience with us.