Opslået 10. maj 2023
Mystical hotel!
When we arrived late at night, there was no receptionist at the front desk, we waited for some minutes and then a guy showed up, he didn’t looked like he actually worked at the hotel.
The room was used and old. The lights on the nightstand didn’t worked.
The carpet in the room was really dirty, I don’t think it have ever been deep cleaned.
When we checked out the next morning, there again was nobody at the front desk, we waited for about 5 minutes, then we walked into the restaurant and nobody there as well, so we had to leave the keycard at the counter and leave.
So it was not a pleasant experience.
Kommentar fra Hotelledelsen
11. maj 2023 af Astoria Hotel Antwerp, Hotelledelsen
Dear Michael,Thank you for taking the time to share your review.We are glad you chose to stay with us, however, we are sorry to hear that your room did not meet your expectations and you felt we did not meet our usual high standards. While we understand at times things do need to be refurbished or replaced, we do have a dedicated maintenance team who attends to any issue as it arises, so we are sorry if you were not satisfied in this regard and for the lights in your room not working. We have passed your comments over to our maintenance and housekeeping teams for review.Furthermore, we are sorry to hear that you felt we did not uphold our usual high level of service as your satisfaction is very important to us. Rest assured that we will be reviewing your comments with our team.We hope to have the opportunity of seeing you again for an improved stay.Best wishes,Astoria Hotel Antwerp