Udendørsområde

Anmeldelser af Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 362 af i alt 653 anmeldelser" "
Bedømmelse på 8 − Udmærket. 171 af i alt 653 anmeldelser" "
Bedømmelse på 6 − Okay. 72 af i alt 653 anmeldelser" "
Bedømmelse på 4 − Dårligt. 33 af i alt 653 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 653 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kirsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dejligt ophold, med venligt personale.
Overnattede 3 nætter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Beste Kirsten,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel met ons te delen.Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ervaren tijdens uw recente verblijf bij ons.Uw feedback is erg belangrijk voor ons omdat we er voortdurend naar streven om de ervaring van onze gasten te verbeteren.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, dan had ons management het probleem ter plaatse kunnen oplossen.We zijn blij dat u een algehele positieve ervaring met ons had en we zouden u graag in de nabije toekomst weer verwelkomen om u te voorzien van onze uitstekende service.Met vriendelijke groet,Rob HemmesAlgemeen MGR

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel.
Dejligt hotel. Rigtig god beliggenhed. Badeværelse med glasdøre og glasvæg tæller ned. Det stod ikke i beskrivelsen/billederne. Der var ikke meget privatliv på toilettet! Resten var rigtigt fint.
Overnattede 3 nætter i oktober 2023
Svar fra Rob Hemmes den 27. okt. 2023
Dear Guest,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam. We hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Louise

Overnattede 3 nætter i september 2023
Svar fra Rob Hemmes den 28. sep. 2023
Dear Louise,Thank you for your 5 star rating. We appreciate it very much. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Jakob

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra RHemmes den 1. aug. 2023
Dear Jakob,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards,Rob Hemmes General Manager

10/10 Fremragende

Mette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra RHemmes den 11. apr. 2023
Dear Mette, Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager

8/10 Udmærket

Signe

Overnattede 3 nætter i februar 2023
Svar fra RHemmes den 5. mar. 2023
Dear Signe, Thank you very much for your positive rating. We hope to welcome you back soon. Sincerely, Rob HemmesGeneral Manager

2/10 Forfærdeligt

hassan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad sleep to mutch noice. Hostel not hotel
The women in reception ok . To mutch novice . Bad sleep
Overnattede 1 nat i februar 2023
Svar fra EDemircan den 13. feb. 2023
Dear Hassan,Thank you for rating us about your experience at the Eden Hotel Amsterdam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Eden Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate you to sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Eren Demircan Front Office Manager

2/10 Forfærdeligt

Jonas

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022

10/10 Fremragende

Bent

Overnattede 4 nætter i juni 2022

10/10 Fremragende

Stefan, Hellerup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Alt er perfekt !
Overnattede 2 nætter i juni 2022

6/10 Okay

Marianne

Overnattede 1 nat i maj 2022

10/10 Fremragende

Lone Højgaard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2022

6/10 Okay

Thomas

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Good location, small rooms
Room very small and uncomfortable
Overnattede 4 nætter i november 2021
Svar fra Nick den 8. nov. 2021
Dear Thomas, Thank you for your feedback. Could you please contact the reception? Kind regards, Nick

10/10 Fremragende

Jørn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed. Venlig og hjælpsom personale
Overnattede 4 nætter i oktober 2021
Svar fra Esther den 12. okt. 2021
Dear Joern, Thanks for the splendid review. The location of the hotel is one we're particularly proud of. Being centrally located gives our guests great access to the city and beyond. We strive to offer top-notch service and comfort for all of our guests. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! With kind regards, Esther

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2021

10/10 Fremragende

Andi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021

10/10 Fremragende

Colin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

susan

Rejste i en gruppe
Synes godt om: Faciliteter
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Overnattede 2 nætter i april 2024
Svar fra Rob Hemmes General Manager den 17. apr. 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Courteous and helpful staff with comfortable rooms and a good central location.
Overnattede 7 nætter i april 2024
Svar fra Rob Hemmes General Manager den 16. apr. 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Overnattede 3 nætter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 Fremragende

Vladislav

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and nice hotel
Overnattede 1 nat i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 Fremragende

Kathleen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Overnattede 7 nætter i marts 2024
Svar fra Rob Hemmes - General Manager den 10. apr. 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 Fremragende

Marcel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr zentral gelegenes Hotel im Stadtgebiet von Amsterdam. In unmittelbarer Umgebung sind eine Metrohaltestelle und eine Tramhaltestelle. Vieles zu Fuß zu erreichen. Das Hotel macht auch einen sehr guten Eindruck. Die Mitarbeiter sind alle sehr zuvorkommend und nett. Einziges kleines Manko wäre eine Minibar im Zimmer die gefehlt hat und wir hatten eine Badewanne statt einer Dusche. Aber das ist alles jammern auf hohem Niveau. Im gesamten ein Hotel was ich jeden empfehlen kann.
Overnattede 4 nætter i marts 2024
Svar fra Rob Hemmes den 10. apr. 2024
Dear Marcel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

vanilla

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Jasmin

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Kühlschrank könnte man brauchen im zimmer
Overnattede 3 nætter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Liebe Jasmin,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Ich möchte mich aufrichtig für die kleinen Unannehmlichkeiten entschuldigen, die Sie während Ihres kürzlichen Aufenthalts bei uns durch das Fehlen des Minikühlschranks hatten.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Wir hätten uns gewünscht, dass Sie sich während Ihres Aufenthalts bei uns gemeldet hätten, dann hätte unser Management gerne alle Probleme vor Ort gelöst.Wir freuen uns, dass Sie insgesamt eine positive Erfahrung mit uns gemacht haben, und wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral MGR

10/10 Fremragende

Catherine

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Overnattede 1 nat i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Andreas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Saubere Zimmer, vielleicht etwas in die Jahre gekommen, aber trotzdem sehr gut. Ausgezeichnete Lage. Vieles zu Fuß erreichbar, ansonsten Straßenbahn gleich um die Ecke.
Overnattede 3 nætter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Lieber Andreas,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Unser Ziel ist es, eine entspannende und komfortable Umgebung für alle unsere Gäste zu schaffen, und wir freuen uns, dass uns das bei Ihrem Besuch gelungen ist.Wir werden Ihr Lob an das gesamte Team weiterleiten.Ihr Feedback ist für uns sehr wertvoll, und wir sind dankbar für Ihre Unterstützung. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral Manager

10/10 Fremragende

Darlinda Jean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Overnattede 6 nætter i marts 2024
Svar fra Rob Hemmes den 9. apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Overnattede 2 nætter i april 2024
Svar fra Rob Hemmes den 5. apr. 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Sahar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Overnattede 4 nætter i marts 2024
Svar fra Rob Hemmes den 3. apr. 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Lars

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine.
Overnattede 4 nætter i marts 2024
Svar fra Rob Hemmes den 3. apr. 2024
Dear Lars,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Alison

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Not even coffee and milk in the room Room was cold Shower glass was full of finger prints !!
Overnattede 2 nætter i marts 2024
Svar fra Rob Hemmes den 2. apr. 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Fremragende

Evonne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Overnattede 4 nætter i marts 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

keval

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff. We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view. It was a perfect touch to our lovely stay! See you soon x
Overnattede 3 nætter i marts 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 Dårligt

Yolanda

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Yolanda,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

8/10 Udmærket

Guy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very conveniently located, friendly staff and eager to help. Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn. Will return.
Overnattede 3 nætter i marts 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Mary Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice staff and wonderful room overlooking the canal,.
Overnattede 1 nat i marts 2024
Svar fra Rob Hemmes General Manager den 29. mar. 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Scott

Rejste med familie
Synes godt om: Faciliteter
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Overnattede 2 nætter i marts 2024
Svar fra Rob Hemmes den 28. mar. 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Fremragende

Yelena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Rob Hemmes den 28. mar. 2024
Dear Yelena,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

ale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente ubicación y muy bonito hotel
Overnattede 2 nætter i marts 2024
Svar fra Rob Hemmes den 26. mar. 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel. Nos alegramos de que haya disfrutado de su estancia. Nuestro objetivo es crear un ambiente relajante y confortable para todos nuestros huéspedes, y estamos encantados de haber tenido éxito durante su visita.Nos aseguraremos de transmitir sus elogios a todo el equipo.Sus comentarios son muy valiosos para nosotros y le agradecemos su apoyo. Esperamos volver a darle la bienvenida en un futuro no muy lejano.Un cordial saludo,Rob HemmesDirector General

10/10 Fremragende

Amanda

Overnattede 3 nætter i marts 2024
Svar fra Rob Hemmes den 9. apr. 2024
Dear Amanda,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Kelly

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Would definitely stay here again. The room had significant charm but was relatively modern. Views and location were fantastic. I'm not sure about cleanliness, I was there 4 days, so moved the desk slightly for my own convenience, only to discover that things behind it were not so clean ...
Overnattede 4 nætter i marts 2024
Svar fra Rob Hemmes General Manager den 16. mar. 2024
Dear Kelly,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We're especially thrilled that you enjoyed our prime location and the views. We are delighted to hear that you had a great stay with us.We value your comments regarding the cleanliness of the room. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,

8/10 Udmærket

Eva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice neighborhood. interesting rooms (liked the wallpaper!), when you open your window, a lttle loud because of the bars nearby.
Overnattede 5 nætter i marts 2024
Svar fra Rob Hemmes den 15. mar. 2024
Dear Eva,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay.Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 Dårligt

Madeleine

Overnattede 2 nætter i marts 2024
Svar fra Rob Hemmes den 14. mar. 2024
Dear Madeleine,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us.Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and spacious .
Overnattede 1 nat i februar 2024
Svar fra Rob Hemmes den 27. feb. 2024
Dear Andrea,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

Tay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and accommodating. Room was super clean and looked better in person.
Overnattede 2 nætter i februar 2024
Svar fra Rob Hemmes General Manager den 25. feb. 2024
Dear Tay,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Jennifer

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were spacious and clean. Hotel close to amenities. Staff friendly and helpful. Hotel had great facilities. Would definitely stay there again
Overnattede 3 nætter i februar 2024
Svar fra Rob Hemmes General Manager den 25. feb. 2024
Dear Jennifer,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Natasha

Overnattede 2 nætter i februar 2024
Svar fra Rob Hemmes den 21. mar. 2024
Dear Natasha,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Udmærket

CHI YIN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
好好,會再入住
Overnattede 2 nætter i februar 2024
Svar fra Rob Hemmes den 23. feb. 2024
Dear Chi Yin,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Rob Hemmes den 21. feb. 2024
Dear Rachel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager