3 udendørs pools, parasoller, liggestole

Anmeldelser af Tivoli la Caleta Resort

5 out of 5
Tivoli la Caleta Resort
C/la Enramada 9, La Caleta, Adeje, Tenerife

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 442 af i alt 682 anmeldelser" "
Bedømmelse på 8 − Udmærket. 185 af i alt 682 anmeldelser" "
Bedømmelse på 6 − Okay. 35 af i alt 682 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 682 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 682 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Maj-britt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint område
Kæmpe resort og gode swimmingpools og fine udenomsarealer
Overnattede 1 nat i januar 2022

8/10 Udmærket

Bent

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotellet får 5 stjerner. Service får 3 stjerner. Ingen service uden det koster ekstra. Morgenmad får 3-4 stjerner, restauranterne får 3 stjerner, dyrt og ikke specielt godt. Heldigvis var der gode restauranter i nærheden til fornuftige priser, så alt i alt blev opholdet godt, men det er en "hotelfabrik".
Overnattede 10 nætter i januar 2019
Svar fra Marketing executive den 4. feb. 2019
Dear Bent, Firstly, we would like to thank you for choosing Sheraton la Caleta as a destination for family holidays, and taking the time to advice of your recent stay. It is only through feedback such as yours, that we are able to maintain and indeed, where necessary, improve upon the quality of service, which we provide to our valued guests. We certainly empathize regarding points you mention in your review. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We hope that you have enjoyed your visit to Tenerife and had good time. Once again, we are thankful for your review and will be honored to welcome you back in the nearest future. Best regards.

10/10 Fremragende

Susanne, Nordsjælland. DK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot og særpræget med en vidunderlig stor have.
Hotellets lobby og beliggenheden ud til havet er imponerende. Vi havde hjemmefra bedt om havudsigt og sol om dagen, og det ønske opfyldte det søde personale samt gav os et stort, smukt værelse med lækkert badeværelse. Hotellet ligger i et dejligt, roligt område uden for meget bebyggelse, men med en meget lang strandpromenade, der giver mulighed for gode gåture. Morgenbuffeten er meget velassorteret, og man kan sidde rigtig dejligt helt ud til poolen og den smukke have.

4/10 Dårligt

Karen, Copenhagen

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Book ikke værelse med ekstra seng/opredning
Havde booket værelse til to forældre og en teenager. Og betalt for tre personer. En høj pris. Værelserne er alle så små, at personalet selv flyttede sofamøblerne ud på altanen for at få plads til ekstrasengen. Ikke just det, vi havde forventet af et 5-stjernet hotel, hvor vi skulle have det komfortabelt. Hotellet har ingen varme rum om aftenen, hvor det kan være rigtig koldt. Der er åbent ud til det fri alle steder, hvilket sikkert er fint i højsommeren, men ikke i februar. Så vi kunne fx ikke sidde og spille spil noget sted.
Svar fra Sheraton La Caleta den 12. mar. 2015
Dear Guest, Firstly thank you for posting your comments regarding your stay in our property. We apologize if you have felt that we have not met your expectations of a 5 stay hotel. Regarding the room size our rooms have a minimum size of 36 mts excluding the balcony. It is true that our extra beds are not the common fold away but normal 90 cm wide x 200 cm long roll away beds, which guarantee a good rest to our guests in comparison to others. Tenerife is an island that normally has very mild winters and the hotel as a resort was constructed to enjoy the most of this pleasant weather the island has. Unfortunately this year we are having lower temperatures than usual which as you mention has been an issue during your stay. Regarding heating system all our rooms are programmed to have a standard comfort temperature of 24º, though due to the chilly weather this might not feel as if it is warm enough. We regret that a solution of extra blankets was not of your like. Please be assured that we have forwarded all your comments, complaints and suggestions to our entire management team and we will work very hard to improve. For the Sheraton la Caleta Resort & Spa, improving its facilities and services is the number one priority, in order to make it match up with its standard and its 5 star service. Warm Regards, Rosangel Quezada Marketing Manager

10/10 Fremragende

Ambereen

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel. Great for families. We highly recommend the breakfast. All the staff was outstanding and made us feel welcome. Looking forward to coming back.
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Helen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
What a lovely hotel, grounds, facilities & staff - we will be back 😀
Overnattede 8 nætter i februar 2024
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 5. mar. 2024
Dear Helen,Thank you for your trust choosing us for your recent stay in the island,And thank you for taking the time to share your experience with us with the rest Expedia users, we are glad to know that you enjoyed your stay with us!We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Kate

Rejste med familie
Overnattede 4 nætter i februar 2024
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 15. feb. 2024
Dear Kate,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay with us!Waiting to welcome you back very soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Gina

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2024
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 5. feb. 2024
Dear Gina,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Orn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 5. feb. 2024
Dear Orn,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Codrut

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 5. feb. 2024
Dear Codrut,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel was beautiful. Spotlessly clean, excellent staff at all levels from reception to housemaids to servers in the bars and restaurant. Superb breakfast. Lovely pool areas, no problems with beds,towels etc. A fabulous stay, thank you
Overnattede 4 nætter i november 2023
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 19. dec. 2023
Dear Louise,Thank you very much for your trust choosing us for your recent stay at Tivoli La Caleta Tenerife Resort and for taking the time to share your experience with the rest Expedia users.We are very happy to read that our facilities and services provided met your expectations, I will pass your review to the entire team, comments as yours are the best motivation to keep working with illusion every day.We hope to welcome you back in a near future,Warm Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

8/10 Udmærket

Tor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 17. nov. 2023
Thank you Dear Tor,We hope to welcome you back in a near future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Katrina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel… wonderful staff. Rooms are stunning & bed was like a cloud! Food at the Yakuza restaurant was amazing! Pool areas and beach club is super smart and pool was a perfect temperature … we were sad to only have 24hours in this fabulous hotel & hope to come back soon! Photos do not do this place justice!
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 21. nov. 2023
Dear Katrina,We are happy to read such a good comment as yours, thank you very much for taking the time to share it.WE are glad to know that you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

10/10 Fremragende

Manvinderjit Kaur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing holiday
Overnattede 7 nætter i oktober 2023
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 17. nov. 2023
Dear Manvinderjit,Thank you for your trust choosing Tivoli La Caleta Tenerife Resort for your recent stay in the island.We hope to have the opportunity to welcome you back soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

8/10 Udmærket

Mark, Alderney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location. The hotel has rebranded, updated and much improved bedrooms and bathrooms. Great new restaurants have been added, existing pools are much improved and new pools for exclusive use added. A new concept has been initiated and this includes the new addition of extensive sound systems about the pool and restaurants. We reported concern at the volume of sound, music and singing; at some locations it was possible to hear competing music from more than one source. This issue was raised by guests and we are encouraged the General Manager has taken on board the need for guests to have access to quiet zones. The staff are excellent and very helpful and attentive. Many have been at the hotel for years.
Overnattede 7 nætter i september 2023
Svar fra Yaiza De La Rosa Rämö, Concierge & Guest Relations den 17. nov. 2023
Dear Mark,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you liked the new look of Tivoli La Caleta Tenerife Resort.Waiting to welcome you back in a near future ,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

8/10 Udmærket

Emin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok

10/10 Fremragende

Hazel Louise

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i maj 2022

10/10 Fremragende

Hugo

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Blijft een zeer mooie accommodatie waar iedereen even vriendelijk en behulpzaam is.
Overnattede 8 nætter i maj 2022

10/10 Fremragende

Leonie Mary Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Sheraton is a quality hotel which we have now visited 4 times and wouldn’t hesitate to recommend. It is a shame that the Japanese restaurant is no longer operating.
Overnattede 7 nætter i maj 2022

10/10 Fremragende

Nathalie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La vue sur la piscine et la mer
Overnattede 7 nætter i maj 2022

10/10 Fremragende

Nico

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2022

10/10 Fremragende

Philip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2022

8/10 Udmærket

Mary Theresa

Overnattede 10 nætter i april 2022

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale
The property still looks very impressive from the outside, but a little tired inside. We have stayed at the hotel on 5 or 6 occasions and feel that it needs refurbishing now. Very helpful staff, as always.
Overnattede 10 nætter i marts 2022

10/10 Fremragende

Craig

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant staff and a fantastic first stay at this hotel Will be back soon now we have discovered it
Overnattede 7 nætter i marts 2022

8/10 Udmærket

Annu

Synes godt om: Rengøring, service og personale
Great location, excellent staff.
Overnattede 5 nætter i marts 2022

8/10 Udmærket

G

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel a bit tired.could do with updating
Overnattede 7 nætter i marts 2022

8/10 Udmærket

Asgeir

Overnattede 4 nætter i marts 2022

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i februar 2022

10/10 Fremragende

peter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 16 nætter i februar 2022

8/10 Udmærket

Marieanne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Location, in hotel dining a bit limited
Overnattede 7 nætter i januar 2022

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel in a perfect location.
Overnattede 10 nætter i januar 2022

6/10 Okay

Chaoli

Overnattede 3 nætter i december 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel agréable plutôt pour des familles
Séjour plutôt agréable avec plusieurs très belles piscines et un personnel très à l'écoute. Bien localisé, c'est un établissement que l'on peut recommander mais plutôt pour un séjour familiale car les nombreux enfants rencontrés ne sont pas toujours propices à la détente.
Overnattede 4 nætter i december 2021

8/10 Udmærket

Katy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 5 nætter i oktober 2021

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous must stay hotel
Absolutely fabulous hotel, the location is stunning. The room was beautiful. The staff are so friendly. Everything was perfect
Overnattede 7 nætter i november 2021

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 7 nætter i november 2021

8/10 Udmærket

alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
November stay at Sheraton Caletta
A little tired with no evening turn down. The pool sun loungers were not very comfortable. Japanese restaurant was very good and the concierges and desk staff were good. Staff at poolside bar were efficient.
Overnattede 9 nætter i november 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bel hôtel, bon service, literie excellente. Très bien situé et beaux jardins/piscines.
Overnattede 4 nætter i november 2021

8/10 Udmærket

stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2021

10/10 Fremragende

Katharine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021

10/10 Fremragende

Adam

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything from arrival to departure was just perfect especially care  received from hotel staff.
Overnattede 1 nat i oktober 2021

8/10 Udmærket

Juan Ignacio

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021

10/10 Fremragende

Mark, Alderney

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The management and staff are excellent and care about their guests
Overnattede 7 nætter i september 2021

6/10 Okay

Abdulhadi

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Bad experience
I will never ever go back to the Sheraton, I fly 18 hours all the way to Tenerife and I received a room with very bad air conditioning, I talk to the reseption staff and he said that we don’t have a technician right now, better to come back early morning!! He didn’t even offer me to change the room! It takes more than 24 hours to decide to change our room.
Overnattede 3 nætter i september 2021

10/10 Fremragende

Pilar

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
We stayed for 5 nights and had a great time. Hotel was well kept, had good covid measures and in a great location. Rooms are a large size, comfy bed and excellent air con. The location is great with lots of restaurants, shops and bars in easy walking distance. Service was a bit slow in parts but that was the case all over Tenerife and seemingly due to the impact of covid causing under staffing but overall a great hotel
Overnattede 5 nætter i august 2021

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Room spacious and staff very friendly and happy to help when needed. Bars and restaurants offered lots of options and service was excellent. However, balcony view was completely obscured by palm trees so no natural light. Though the hotel was running at reduced capacity because of COVID there was still no empty sunbeds at times and queued up to 20 mins for breakfast!
Overnattede 4 nætter i august 2021

8/10 Udmærket

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Esperienza nel complesso positiva
Hotel che merita le 5 stelle x struttura comfort e personale. Ottime le piscine e l'accesso alla passeggiata sul mare. Ottimo il campo da tennis. Molto gentili simpatici e preparati lo staff italiano alla reception. Unico neo la qualità del cibo, a mio parere non eccezionale e la totale mancanza di animazione. Dopo cena il nulla, mentre dagli hotel adiacenti si sentivano musica e spettacoli tutte le sere.
Overnattede 9 nætter i august 2021

2/10 Forfærdeligt

FATIH

Rejste med familie
Synes ikke om: Rengøring, service og personale
Hôtel inonder de cafard
Hôtel avec un grand manque d'hygiène. En une semaine nous avons été obliger de changer 3 fois de chambre à cause des blattes (gros cafard) qui circuler dans nos chambres et à l'intérieur des placard. Hôtel qui nous réclame de l'argent pour nous avoir dépanner 150ml de lait de vache pour notre enfant....Honteux Personnel très strict pas du tout arrangeant...salle de fitness sur réservation donc pas accessible quand nous le souhaitons, interdit de sauter dans la piscine, interdit de se détendre avec son enfant dans le jacuzzi, tout est interdit ...... En conclusion très mauvais séjour, hôtel à vraiment évitez malgré la marque....
Overnattede 7 nætter i august 2021