Bar ved poolen

Anmeldelser af Royal Hideaway Corales Beach, part of Barceló Hotel Group - Adults Only

5 out of 5
Royal Hideaway Corales Beach, part of Barceló Hotel Group - Adults Only
Avenida Virgen de Guadalupe 21, Adeje, Canary Islands

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 166 af i alt 194 anmeldelser" "
Bedømmelse på 8 − Udmærket. 21 af i alt 194 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 194 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 194 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 194 anmeldelser" "

9,8/10

Rengøring

9,8/10

Service og personale

9,6/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quality and variety of restaurants was excellent. Staff were friendly and excellent with both quality of service and responsiveness. Only a few minutes stroll to the old village centre and the many restaurants and tapas bars. Room was amazing including large balcony overlooking the sea.
Overnattede 8 nætter i februar 2024
Svar fra Susana Conde Guest Experience Manager, Royal Hid den 18. feb. 2024
Dear @David,First of all, we would like to thank you for sharing this great review of your recent stay at our Royal Hideaway Corales Resort 5*GL. We are delighted to know that you have enjoyed your stay with us.We greatly appreciate your mention of the quality of our restaurants, because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, and it is indeed very rewarding to read that they were able to conquer yours.Thank you also for your kind mention to our staff. It is wonderful that you received personalized service from our employees since this is one of our most important pillars, and your words confirm that we are doing things right and this motivates us to continue working hard.We are delighted to see that you really enjoyed the beauty and comfort of the room, facilities and location. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.Thank you again for your great feedback, we hope to welcome you back again for another stay here in Tenerife very soon.With warm regards, Susana CondeGuest Experience Manager,Royal Hideaway Corales Resort 5*GL

10/10 Fremragende

JOHN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Luxurious 10 day stay
It was perfect from start to finish. Reception, waiters, state of the rooms. All excellent.
Overnattede 10 nætter i november 2023
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 2. dec. 2023
Dear John, Thank you very much for your kind feedback.We're thrilled to hear that our dedicated reception team contributed to a perfect start and finish to your stay. It's wonderful that our wait staff met your expectations with their excellent service, complementing the luxurious environment we strive to provide. Your recognition of the immaculate condition of our rooms and their comfort is greatly appreciated, as we aim to ensure every guest enjoys the stunning sea views and tranquility that our location offers.We look forward to welcoming you back for another memorable experience.Best wishes,Anaïs Auret Nadal, Guest Experience Manager

8/10 Udmærket

Lise

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great at the hotel apart from the sunbed situation. At times there were not enough sun beds and people were allowed to reserve them although hotel policy clearly stated they couldn’t. Pool man was unhelpful and clearly had preferred guests who could reserve the best beds every day
Overnattede 7 nætter i november 2023
Svar fra Valentina Hernández, Guest Experience Manager den 11. nov. 2023
Dear Guest, We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our hotel clean and well-maintained, and that you enjoyed our services and room amenities. We strive to provide a comfortable and enjoyable stay for all our guests.We apologize for the inconvenience you experienced with the sunbed situation. We understand the importance of having enough sunbeds for all our guests and ensuring that our policies are followed. We will address this issue with our pool staff to ensure a fair and consistent approach for all guests. Your feedback is valuable to us, and we appreciate your understanding.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Valentina Hernández, Guest Experience Manager

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A superb property. Everything is a 10/10 and I would recommend to anyone. The staff is, without question, the finest staff I have ever encountered anywhere in the world. Thank you.
Overnattede 7 nætter i september 2023
Svar fra Valentina Hernández, Guest Experience Manager den 11. okt. 2023
Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Valentina Hernández, Guest Experience Manager

10/10 Fremragende

Sundeep

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an amazing stay at the Royal Hideaway Corales Beach. The staff were unbelievable helpful and friendly. We ate at a few of the restaurants on site and the food was incredible! The facilities were amazing and clean. Our room was phenomenal! We enjoyed our time at the infinity pool and always managed to get sun loungers. I would highly recommend this hotel to anyone thinking of visiting!
Overnattede 5 nætter i september 2023
Svar fra Luis Turmo Guest Experience Manager, Royal Hide den 23. sep. 2023
Dear Sundeep, Thank you so much for taking the time to share your wonderful experience at the Royal Hideaway Corales Beach. We're thrilled to hear that your stay was amazing and that you enjoyed our attentive and friendly staff.It's fantastic to know that you found our dining options to be incredible, and we're delighted that you had the chance to experience the fantastic facilities and the cleanliness that we pride ourselves on.We are especially pleased to hear that you found your room to be phenomenal, and that you were able to relax at the infinity pool with ease.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future, and we're committed to ensuring that each visit is just as exceptional as the last.Thank you for choosing the Royal Hideaway Corales Beach for your stay. Have a wonderful day!Warm regards,Luis TurmoGuest Experience Manager, Royal Hideaway Corales Resort 5* GL.

10/10 Fremragende

Irina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely beautiful facility- new and very clean, modern and chic. Beautiful room with view on the ocean and sunset!very comfortable bed. Multiple amenities- several swimming pools, bars and very good restaurants. Every day we we’re finding new places! Beautiful views! Several different beaches near by. But the most important- excellent staff- very friendly and helpful! We will be back with family and friends!
Overnattede 4 nætter i august 2023
Svar fra Susana Conde - Guest Experience Manager den 4. sep. 2023
Dear @Irina,Thank you for your trust in our Royal Hideaway Corales Resort 5*GL, and thank you for taking the time to send your feedback of your recent stay with us. Our main goal is to give unforgettable experiences to our guests, so we are delighted to know we achieved to do so with you.We are delighted to see that you really enjoyed the beauty, comfort and cleanliness of the room and facilities. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.Thank you for your kind mention to our staff. We believe they are one of our most important pillars, and your words confirm that they are doing things right and this motivates us to continue working hard.Once again, thank you for your trust and your time, it will be a pleasure to welcome you back again.Best regards,

10/10 Fremragende

Dana Elena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved my 9 days stay. The hotel is beautiful, the views are breathtaking, staff is very polite, helpful and very welcoming, food choices are great! Overall the facility and staff deserve 7 stars. Thank you and hope to come back soon!
Overnattede 9 nætter i august 2023
Svar fra Guest Experience Manager den 29. aug. 2023
Dear Mrs. Elena,Thank you for your positive feedback.We are thrilled to hear that you loved your 9-day stay with us and found our hotel beautiful with breathtaking views. Our staff takes great pride in providing exceptional service, and we are delighted that they made you feel welcome and well taken care of. It is also great to know that you enjoyed our diverse food choices, as we strive to cater to the tastes of all our guests.Your kind words mean a lot to us, and we are honored to have earned your 7-star rating. We truly appreciate your feedback and look forward to welcoming you back in the future.We look forward to welcoming you back on a future occasion at Royal Hideaway Corales Resort 5*GL.Best regards,Melania HerreraGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Reynir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i august 2023
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 30. aug. 2023
Dear Guest,We are glad to hear that your experience was to your full satisfaction and that you felt at home. Your satisfaction is our priority and we are glad to have achieved this.We look forward to having you stay with us again in the near future. Please do not hesitate to contact us for a future stay. It will be a pleasure to help you.Yours sincerely,

8/10 Udmærket

Ágústa

Overnattede 8 nætter i august 2023
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 1. sep. 2023
Estimada clienta,En primer lugar, agardecemos su confianza en Royal Hideaway Corales Resort 5*GL.Nos alegra saber que su estancia ha sido plenamente de su agrado y que ha podido disfrutar de todas nuestras instalaciones y, seguramente, de diferentes rincones de la isla. Deseamos de todo corazón que vuelvan a disfrutar de la experiencia Royal Hideaway tan pronto como sea posible.Cordialmente,

10/10 Fremragende

alejandro

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff beautiful place
Overnattede 10 nætter i juni 2023
Svar fra Katrin Milanova Guest Experience Manager Trainee den 3. jul. 2023
Dear Guest, Thank you very much for your kind feedback and for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Katrin MilanovaGuest Experience Manager Trainee

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, amazing staff and stunning room. Would thoroughly recommend.
Overnattede 7 nætter i juni 2023
Svar fra Luis Turmo Guest Experience Manager, Royal Hide den 20. jun. 2023
Dear Andrew, Thank you very much for your kind feedback.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Luis TurmoGuest Experience Manager, Royal Hideaway Corales Resort 5*****GL.

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort and stellar service.
Overnattede 7 nætter i maj 2023
Svar fra Katrin Milanova Guest Experience Manager Trainee den 4. jun. 2023
Dear Jessica,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Katrin MilanovaGuest Experience Manager Trainee

8/10 Udmærket

David

Overnattede 7 nætter i maj 2023
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 4. jun. 2023
Dear Mr. David,First of all, thank you for your trust in Royal Hideaway Corales Resort 5*GL.We appreciate the rating you have given us to help other passengers to have a point of view about the establishment. Your satisfaction is our priority and we hope to see you again very soon.Yours sincerely,

10/10 Fremragende

simon

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great team. Service was immaculate. Full 5* experience. We’ll definitely be back
Overnattede 7 nætter i maj 2023
Svar fra Melania Herrera Guest Experience Manager Royal H den 29. maj 2023
Dear Mr. Simon, First of all, we would like to thank you for your kind feedback about your recent stay at Royal Hideaway Corales Resort 5*GL.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our staff being guest-orientated and welcoming at all times.Moreover, we are glad that you had a pleasant stay with us and appreciated our facilities. We look forward to welcoming you back for another memorable experience.Best wishes,Melania HerreraGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Johan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i april 2023
Svar fra Susana Conde - Guest Experience Manager den 14. maj 2023
Dear @Joachim,In name of our Royal Hideaway Corales Resort 5*GL, we thank you for the time you spent in rating your stay with us, and we hope we can welcome you soon.Best Regards,Susana CondeGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Marcel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr gute Unterkunft, ruhig und extrem freundliches Personal die immer hilfsbereit sind. Wichtig die Unterkunft liegt abgelegen, ein Auto ist notwendig falls man die Insel erkunden will.
Svar fra Susana Conde Guest Experience Manager Royal Hide den 9. maj 2023
Sehr geehrte @Marcel,Vielen Dank für Ihr tolles Feedback zu Ihrem letzten Aufenthalt bei uns. Unser Hauptziel ist es, unseren Gästen weiterhin unvergessliche Urlaubserlebnisse zu bieten, und Ihre Kommentare sind in diesem Prozess von entscheidender Bedeutung, daher schätzen wir Ihre Zeit und konstruktive Kritik sehr.Vielen Dank für Ihre freundlichen Kommentare zu unserem Personal, wir glauben, dass ihre Freundlichkeit und ihr Service eine unserer Stärken sind, und wir freuen uns zu wissen, dass sie dazu beigetragen haben, Ihren Aufenthalt unvergesslich zu machen, und wir werden ihnen allen gratulieren.Wir sind uns bewusst, wie wichtig es in einem Hotel ist, dass sich die Gäste in ihren Zimmern wohlfühlen, und wir freuen uns, dass Ihr Zimmer Ihren Erwartungen entsprach.Zu guter Letzt danken wir Ihnen für den Hinweis, dass Sie ein Auto benötigen, um die Insel zu erkunden, wir glauben, dass dies für unsere Leser sehr hilfreich sein wird.Nochmals vielen Dank für Ihr tolles Feedback, und wir hoffen, dass wir Sie bald wieder mit unserem besten Service begrüßen dürfen.Mit freundlichen Grüßen,Susana CondeGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A superb hotel with staff who couldn’t do enough and always had a smile.
Overnattede 7 nætter i april 2023
Svar fra Luis Turmo Guest Experience Manager, Royal Hide den 18. apr. 2023
Dear Mr. Ian, First of all, I would like to thank you very much for your kind feedback. Thank you for choosing to spend such an important event with us at the Royal Hideaway Corales Resort 5*****GL, where our goal is to make our home feel like yoursWe are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,Luis TurmoGuest Experience Manager, Royal Hideaway Corales Resort 5*****GL.

10/10 Fremragende

susan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2023
Svar fra Susana Conde - Guest Experience Manager den 14. maj 2023
Dear @Susan,In name of our Royal Hideaway Corales Resort 5*GL, we thank you for the time you spent in rating your stay with us, and we hope we can welcome you soon.Best Regards,Susana CondeGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Kevin, Upminster

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very spacious with amazing sea views from the huge balcony. The staff were outstanding - always smiling and happy to help with taxis/ restaurant reservations and any general questions. This was our second stay - and we'll definitely be back!! Thanks to everyone
Overnattede 7 nætter i marts 2023
Svar fra Susana Conde - Guest Experience Manager den 14. maj 2023
Dear @Joachim,In name of our Royal Hideaway Corales Resort 5*GL, we thank you for the time you spent in writting this great feedback of your stay with us.Thank you for pointing out the comfort of the room, we are fully aware of how important is in a hotel for the guests to feel comfortable in their rooms, so we are happy to know yours met your expectations, especially the views.Thank you also for your kind comments to our staff, we believe their kindness and service are one of our strengths, so we are pleased to know they contributed to make your stay unforgettable, and we will congratulate them all.Once again, thank you for your great feedback, it will be a pleasure tu welcome you back.Best Regards,Susana CondeGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
An excellent all round property.
Overnattede 10 nætter i marts 2023
Svar fra Luis Turmo Guest Experience Manager, Royal Hide den 19. mar. 2023
Dear Ian, Thank you for making our Royal Hideaway Corales Resort 5*****GL your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best wishes,Luis TurmoGuest Experience Manager, Royal Hideaway Corales Resort 5*****GL.

10/10 Fremragende

Joachim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i marts 2023
Svar fra Susana Conde - Guest Experience Manager den 14. maj 2023
Dear @Joachim,In name of our Royal Hideaway Corales Resort 5*GL, we thank you for the time you spent in rating your stay with us, and we hope we can welcome you soon.Best Regards,Susana CondeGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

John

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2023

8/10 Udmærket

Helen

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i februar 2023
Svar fra Luis Turmo - Guest Experience Manager, den 4. mar. 2023
Dear Mrs. Helen, Thank you very much for your kind feeback. With warm regards,

10/10 Fremragende

Torsten

Overnattede 14 nætter i januar 2023

10/10 Fremragende

Claudine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We spent a week here for our babymoon and to celebrate our anniversary and it was such an unforgettable experience from the moment we arrived until the very end. Individual staff went out of their way to make us feel welcome, always greeting us with a warm smile. The room was spacious with a stunning view, clean and beautiful interior. The breakfast was good and well organised and well presented. Melania in particular was very helpful, kindly arranging appointments, flowers and an anniversary cake for us. We appreciated the complimentary chocolates and bottle of fizz as well as all other personal touches throughout stay. Camille and Melania kindly organised an island tour for us and all arrangements over phone and WhatsApp were incredibly helpful and personalised. Daniela at breakfast remembered our names and wished us well on our last day. Again, all these gestures make such a difference! Room service food was good and on-site and nearby restaurants were also great. The only slight disadvantage was that the nicest beach was a bit of a walk away and not many shops around but the promenade leading up to it was walkable, accessible and nice. There were nice essential shops on site, including a hair dresser and the spa was also super relaxing with great treatments for expecting mothers! The area is quiet which I prefer but walking distance to busier areas should you wish to explore more. I would highly recommend this resort! Lots of activities on site too. Thank you!
Svar fra Michelle Rieger Guest Experience Manager Royal den 16. jan. 2023
Dear Guest, Thank you for the great feedback of your recent holiday experience at our Royal Hideaway Corales Resort*****GL; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are also grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Thank you again for making us your choice hotel when visiting the area. We are thrilled you enjoyed your recent stay with us and hope that your experience at our establishment will create many fond memories for you to look back on.We look forward to welcoming you back again very soon !Kind regardsMichelle Rieger Guest Experience Manager Royal Hideaway Corales Resort*****GL

10/10 Fremragende

Svetlana, Brooklyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay, super luxurious property, excellent service at the hotel. Some of the restaurants did not have best serve staff, but mainly an amazing experience
Svar fra Melania Herrera Guest Experience Manager Royal H den 9. jan. 2023
Dear Svetlana,We really appreciate that you took the time to share your experience with us.We are very pleased to know that you appreciated the room we accommodated you and thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.However, we are concerned by your comment concerning the service of any of our waiters and we will certainly be passing on your comments directly to management, however, we are pleased to learn that you had positive interactions with the majority of our team members and felt well looked after at all times, which is our ultimate goal.We look forward to the pleasure of welcoming you back on future occasions at Royal Hideaway Corales Resort 5*GL.Best wishes,Melania HerreraGuest Experience ManagerRoyal Hideaway Corales Resort 5*GL

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly Recommended
This is a fantastic resort with great staff, service and restaurants. It’s located in the best part of the Island next to a cove full of great restaurants as well so you are spoiled for choice. The rooms are large and all face the water and even better you don’t get the charter flight folks here in the area.
Overnattede 7 nætter i december 2022
Svar fra Michelle Rieger Guest Experience Manager Royal den 20. dec. 2022
Dear Guest, Thank you very much for such a positive review of your stay.We are glad to read that you really enjoyed our unbeatable location and that you found our hotel to be at a convenient location during your holidays in Tenerife. Moreover, we would like to thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.We hope that your experience at our establishment will create many fond memories for you to look back on and look forward to serving you again in the future.Kind regards, Michelle Rieger Guest Experience Manager Royal Hideaway Corales Resort*****GL

10/10 Fremragende

Lee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i oktober 2022

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Breakfast
Relaxing at the pool (Adults only side - 5th Floor)
Overnattede 7 nætter i oktober 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 18. okt. 2022
Dear Mr. Anthony, First of all, thank you for your trust in Royal Hideaway Corales 5*****GL and for your kind feedback. We are happy to know that we have met your expectations and that we have lived up to your wishes. Your satisfaction is our priority. We are pleased that you enjoyed our facilities, such as our Infinity Pool, and the services it offers. Furthermore, we can see that you tasted our freshly sliced ham from our ham slicer at breakfast: What a delight!We hope you come back soon, to continue enjoying the island of Tenerife and all that we have to offer. Best regards,

4/10 Dårligt

tamsin

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing
Disappointing
Overnattede 7 nætter i september 2022
Svar fra Valentina Hernández, Guest Experience Manager den 9. okt. 2022
Dear guest,Thank you for the time you took out of your day to share your comments regarding your recent stay in our Royal Hideaway Corales Resort 5*GLWe sincerely regret and very surprised reading this feedback. Will be more than happy to have the oportunity to speak with you and know how could we improve your expectations. As a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise. Valentina Hernández, Guest Experience Manager

10/10 Fremragende

Nirav Harshad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place, staff are amazing, couldn't do enough. Too many to mention but a few are Mariana at reception, Andreas, Bryan & Jack next to the pool, Grafinnia and Yonathan plus many more at breakfast. 1st class Breakfast choice, amazing restaurants in the hotel but also just outside in La Caleta 2 min walk away.
Overnattede 6 nætter i september 2022
Svar fra Valentina Hernández Guest Experience Manager den 9. sep. 2022
Thank you very much for such a positive review of your stay. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We also greatly appreciate your highlight on the good value of our breakfast choice. Our team of Chefs prepares for each service a wide variety of delicacies to cater to all dietary requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It is indeed very rewarding that you found our hotel to be conveniently located as well.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Valentina HernándezGuest Experience Manager

10/10 Fremragende

Joseph

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i september 2022

8/10 Udmærket

Jonel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 4 nætter i august 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 2. sep. 2022
Dear Guest,First of all, thank you for your trust in Royal Hideaway Corales Resort 5*****GL.We are happy to know that we have lived up to your expectations. Your satisfaction is our priority. We hope you will come back very soon, both to visit the island and to visit us.We wish you an excellent day.Yours sincerely,

10/10 Fremragende

Kian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing resort with great facilities.
Overnattede 2 nætter i august 2022
Svar fra Sidney James W - Guest Experience Manager den 8. aug. 2022
Dear Kian, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to having the pleasure of welcoming you back. Yours sincerely, Sidney James W - Guest Experience Manager

10/10 Fremragende

NIgel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing facilities and food but even better staff.
Everything about the hotel is amazing. Top class. Pools, restaurants, spa etc. couldn’t be better. Quality of food is fantastic with all restaurants clearly taking their influence from the Michelin star chefs on the team. Place was 80% full but felt empty. Biggest asset the hotel is its staff. People couldn’t have done more for you across the whole team. Most friendly and service orientated team in any hotel I have stayed in. It’s clearly part of their culture and other businesses could learn a lot here. it’s all about the people and the top quality experience. We will definitely be back again soon.
Overnattede 5 nætter i juli 2022
Svar fra Katrin Milanova Guest Experience Manager Traine den 3. okt. 2022
Dear Mr. Nigel, Firstly we would like to thank you for choosing our 5* hotel Royal Hideaway Corales Beach for your holidays, as well as for the positive review you shared.We would like to express our gratitude for your kind comments towards our staff. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, to our restaurant members, whose main purpose is to always offer an excellent service and top quality food.Once more, we thank you for sharing your experience with us and we look forward to welcoming you back for another memorable experience. Warmest regards,Katrin MilanovaGuest Experience Manager TraineeRoyal Hideaway Corales Resort 5* GL.

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent holiday again
This was our second stay at Corales Beach and we were not disappointed! Excellent hotel in every way and suits us as a couple without children. Fantastic restaurants close by the hotel. We would recommend La Caleta to anyone looking for a slightly quieter holiday. We will be back again I'm sure.
Overnattede 10 nætter i juni 2022
Svar fra Sidney James W - Guest Experience Manager den 5. jul. 2022
Dear Peter, Thank you for choosing to stay with us at the Royal Hideaway Corales Resort 5*GL for your holiday In Tenerife, Spain. We are very pleased that you appreciated the high standards which we strive to uphold. We look forward to welcoming you back for another memorable experience. Yours sincerely, Sidney James W - Guest Experience Manager

10/10 Fremragende

Karina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Experience
Overnattede 5 nætter i maj 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 10. jun. 2022
Dear Mrs. Karina, Thank you for your positive feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We are proud to know that we have lived up to your expectations. We look forward to welcoming you back on a future occasion. Best regards, Anaïs Auret Nadal, Guest Experience Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 17. jun. 2022
Dear customer, First of all, thank you very much for your confidence in Royal Hideaway Corales Resort 5*****GL. We are happy to know that we have met your expectations and that we are up to the task of satisfying your wishes. We hope you will visit us again soon. Yours sincerely,

10/10 Fremragende

T

Overnattede 4 nætter i april 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 17. jun. 2022
Dear customer, First of all, thank you very much for your confidence in Royal Hideaway Corales Resort 5*****GL. We are happy to know that we have met your expectations and that we are up to the task of satisfying your wishes. We hope you will visit us again soon. Yours sincerely,

8/10 Udmærket

Franck

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
5* ça se mérite. L'architecture ne suffit pas !
Un Hotel à l'architecture exceptionnelle qui vaut vraiment le coup d'oeil. Piscine au top floor est vraiment superbe comme la vue. En revanche, un niveau de service décevant pour un 5 étoiles : 5 restaurants : Tous hors de prix pour des plats très basiques. (Par exemple 112 euros à deux pour un Buffet (vous n'êtes pas servis) : 1 entrée, 1 plat 1 dessert et 1 Sangria). Heureusement, les petits restaurants au bord de la mer sont tout à fait abordables, eux. (50 Euros à deux en moyenne). Sans prétention mais bon. Le petit déjeuner à l'hotel c'est un peu la cantine, faire la queue car les installations sont très petites, faire la chasse aux couverts et au tasses des 10:00 du matin car les infrastructure cuisines ne sont pas dimensionnées. Refuser 3 à 4 fois par repas les incitations à la consommations (car ça s'est en plus et payant...) L'hotel reste bruyant car en pleine ville, en plus on tond la pelouse des 6:30 du matin !! . Les chambres quant à elles sont top, mais elles sont faites entre 16:00 et 17:00 donc pile quand vous rentrez vous détendre et vous préparer pour la soirée. (Vous revenez dans la chambre en désordre, pas trés agréable) Bref, au top pour les amoureux d'architecture moderne, mais il faut un peu plus pour être 5 étoiles... On y retournera pas.
Overnattede 7 nætter i april 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 7. maj 2022
Cher Monsieur Franck, Chez Barceló, nous croyons fermement qu'il y a toujours possibilité de nous améliorer, et vos commentaires assisteront nos équipes dans leurs efforts quotidiens voués à excéder les attentes de nos hôtes. C'est pourquoi nous apprécions sincèrement le temps que vous avez consacré à nous faire part de vos impressions. Bien que vos commentaires ne semblent pas refléter le retour habituel que nous recevons habituellement sur ce site et au sein de l’hôtel, nous vous encourageons lors d'une prochaine occasion à nous signaler toute imperfection de vive voix en contactant notre équipe de direction qui se fera un plaisir de vous assister afin que vous profitiez pleinement de vos vacances parmi nous. En ce qui concerne les incidents concernant le nettoyage de votre chambre, nous aimerions vous présenter nos sincères excuses car nous n'avons manifestement pas respecté nos normes habituelles en cette occasion. Suite à votre appréciation, une réunion a eu lieu avec notre département de ménage avec vos commentaires à l'appui pour garantir que rien de tel ne se reproduise à nouveau dans notre établissement et nous vous remercions pour avoir pris la peine de nous en faire part. En ce qui concerne le nombre de personnes affectées au service du petit déjeuner, nous souhaitons vous informer que ces ratios sont basés sur des études établies selon notre domaine d'activité, du séjour moyen, de tarifs et d'autres données. Dans tous les cas, nous apprécions grandement cette information dont vous nous faites part et que nous prendrons en considération. Nos petits-déjeuners proposent une alimentation saine, ce qui, aujourd'hui, est devenu une manière de vivre et de mieux voyager. Nous cherchons à offrir à nos hôtes une nouvelle expérience en introduisant des produits locaux, naturels, biologiques, végétaux et de saison. Nous sommes navrés que vous n'ayez pas trouvé la quiétude désirée dans notre environnement. Nous faisons de notre mieux pour assurer que les niveaux de bruit restent toujours dans les limites raisonnables afin que nos hôtes ne soient pas dérangés par les bruits extérieurs. Nous regrettons par ailleurs que la catégorie qui nous a été attribuée conformément aux exigences établies par la loi à propos de nos installations et services, ne corresponde pas à la perception que vous en avez eue pendant votre séjour. Nous continuerons à travailler pour changer cette perception avec tous nos efforts et notre esprit de service. Nous sommes navrés de lire que notre buffet n'a pas su satisfaire vos exigences en termes de goût car nos chefs font de leur mieux afin de surprendre nos hôtes avec une variété de plats locaux et internationaux minutieusement préparés. Nous souhaitons également saisir l'occasion pour vous expliquer que l’hôtel accueillant une clientèle internationale et de tous ages, les plats ne sont pas préparés particulièrement épicés, laissant le choix de les assaisonner selon les goûts de chacun. Nous avons d

10/10 Fremragende

su ah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all very good
Overnattede 7 nætter i april 2022
Svar fra Anaïs Auret Nadal, Guest Experience Manager den 29. apr. 2022
Dear Mr. Su, Thank you for such a positive review. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you back on a future occasion. Best regards, Anaïs Auret Nadal, Guest Experience Manager

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i april 2022
Svar fra Luis Turmo - Guest Experience Manager den 11. maj 2022
Dear Ms. Nancy, Thank you very much for taking the time to rate us. Please do not hesitate to contact us if you need anything. Yours sincerely, taking you time for valorating us.

10/10 Fremragende

Volker

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ein tolles Hotel mit sehr geschmackvollen und hochwertig eingerichteten Zimmern. Überaus nette und hilfsbereite Mitarbeiter
Overnattede 10 nætter i marts 2022
Svar fra Sidney James W - Guest Experience Manager den 1. apr. 2022
Sehr geehrter Volker, wir möchten uns bei Ihnen für die lobende Bewertung bedanken. Mit Begeisterung lesen wir, dass Sie mit unserem Hotel rundum zufrieden waren und bedanken uns im Namen unseres Teams für Ihre lobenden Worte. Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüße und alles Gute, Sidney James W - Guest Experience Manager

10/10 Fremragende

Elisabet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
100% best hotel in Adeje
Overnattede 4 nætter i december 2021
Svar fra Michelle Rieger Guest Experience Manager Royal H den 3. apr. 2022
Dear Elisabet, It was a pleasure to receive this great review. We are very pleased that you had a memorable experience and everything met your expectations. We look forward to welcoming you back on a future occasion. Best regards, Michelle Rieger Guest Experience Manager Royal Hideaway Corales Resort*****GL

10/10 Fremragende

fabrizio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La posizione del hotel e fantastica Servizio colazione da organizzare meglio
Overnattede 7 nætter i marts 2022
Svar fra Michelle Rieger Guest Experience Manager Royal H den 3. apr. 2022
Gentile Fabrizio, Grazie per averci fatto conoscere la sua opinione. Siamo lieti di apprendere che il suo soggiorno presso la nostra struttura sia stato degno di nota e che abbia apprezzato, in particolar modo, la gentilezza e disponibilità del nostro personale. Abbiamo preso nota delle sue considerazioni in merito alla nostra colazione e le terremo in debito conto. Ci farebbe molto piacere poterla accogliere di nuovo presso il Royal Hideaway Corales Beach - Adults only in occasione di un suo futuro ritorno in città. Nell'attesa, le porgiamo i nostri cordiali saluti. Michelle Rieger Guest Experience Manager Royal Hideaway Corales Resort*****GL

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i februar 2022

10/10 Fremragende

Fabian

Overnattede 4 nætter i februar 2022

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2022

10/10 Fremragende

Kevin, Upminster

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was huge - with an equally impressive balcony. Everything was spotless - and nothing too much trouble for any of the superb staff. Breakfast was great - the choice was amazing. One suggestion - there is an egg station where freshly cooked eggs are available to order. I think these should be individually cooked to order and not left warming (fried eggs) or re-heated (poached eggs) as they are not hot enough when served. Similarly, the scrambled eggs are in a large pan to serve yourself - and are also not hot enough. We thoroughly enjoyed out one week stay and will definitely return.
Overnattede 5 nætter i februar 2022
Svar fra Michelle Rieger Guest Experience Manager Royal H den 15. feb. 2022
Dear Kevin, Thank you for your review. We are pleased you enjoyed your time with us and our amazing staff made a lasting impression. Nevertheless, we have noted your comment; your feedback will be addressed with our team and will prove useful as we work towards improving our services. We hope to welcome you back in the future. Best wishes, Michelle Rieger Guest Experience Manager Royal Hideaway Corales Resort*****GL

10/10 Fremragende

Vivian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2022