6/10 Okay
Tina
10. aug. 2023
Synes ikke om: Rengøring
The hotel is easy to get to from the airport. CAT train into Vienna and U4 to Margarentengürtel and then it’s a 5 minute walk to the hotel. Check-in was easy but was not offered the perks of being a gold member.
The room was spacy and nice at first look but quickly noticed lack of cleaning.
The table around the sink in the bathroom had not been wiped off as the were stains from toothpaste, in the shower there were brown stains on the wall and stains on the floor in the room. Next day I politely pointed this out in the reception and asked for the shower to be cleaned and floor washed. The receptionist promised this would be taken care of by housekeeping. When I returned nothing had been done and housekeeping had not even remove/replaced the dirty used coffee cup. The shower and floor was never cleaned as asked and promised during my stay.
In general the housekeeping is lacking. They didn’t bother to make the bed or remove the dirty bath mat or glasses on the last day. They just placed a clean bath mat beside the dirty one, very strange. I also discovered dirty glasses from previous guests. I don’t eat at the hotel or use the other facilities so can’t comment on that.
What a disappointment.
Tina
Overnattede 4 nætter i august 2023