There was a sewage unclogging truck that turned on the pump for more than 30 minutes with a terrible noise. It was a terrible awakening and I couldn't sleep anymore. It was the mistake of booking two days when I needed a single day, but I already canceled and asked for a refund.
Kommentar fra Hotelledelsen
18. apr. 2024 af Customer Service, Hotelledelsen
Leonardo, acknowledging your feedback, we truly regret any disturbance caused during your stay. Unforeseen maintenance issues for the neighborhood like the one you experienced seldom occur. Our goal is always to ensure a tranquil and relaxing atmosphere for our guests. Concerning your booking issue, we appreciate your understanding as we try to handle all requests promptly and efficiently. We sincerely hope that you may consider another stay with us, to provide you with the calm, hassle-free experience you expected.