Bedømmelser baseret på 956 verificerede anmeldelser
4,0 Rengøring på værelset
4,3 Service og personale
4,1 Værelsets komfort
3,8 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 22. apr. 2024
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
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Opslået 21. apr. 2024
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
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Opslået 21. apr. 2024
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
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Opslået 19. apr. 2024
No comment
Kommentar fra Hotelledelsen
20. apr. 2024 af Lena, Hotelledelsen
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East
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Opslået 18. apr. 2024
The staff were friendly and attentive. The breakfast had a variety of food choices.
The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
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Opslået 15. apr. 2024
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Kommentar fra Hotelledelsen
20. apr. 2024 af Lena, Hotelledelsen
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East
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Opslået 15. apr. 2024
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Opslået 14. apr. 2024
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Kommentar fra Hotelledelsen
15. apr. 2024 af Lena, Hotelledelsen
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East
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Opslået 10. apr. 2024
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Kommentar fra Hotelledelsen
13. apr. 2024 af Lena, Hotelledelsen
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East
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Opslået 7. apr. 2024
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Kommentar fra Hotelledelsen
15. apr. 2024 af Lena, Hotelledelsen
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East
