Bedømmelser baseret på 824 verificerede anmeldelser
4,6 Rengøring på værelset
4,7 Service og personale
4,6 Værelsets komfort
4,6 Hotellets tilstand
Anmeldelser verificeret af Expedia
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Opslået 14. feb. 2024
Very nice and capable staff. Shower could use some updating, but overall, a pleasant place to stay.
Kommentar fra Hotelledelsen
15. feb. 2024 af Customer Care Team, Hotelledelsen
Dear Rebecca, We are always pleased to receive feedback from our guests in relation to their stays at Homewood Suites by Hilton-Happy Valley Phoenix, and we are happy to hear that you had a positive overall experience at our hotel. It's great to read that our pleasant and efficient staff left a positive impression on you, and we appreciate your endorsement of our establishment. At our hotel, we always welcome constructive feedback, as it aids us in improving future guest satisfaction. We have noted your comment about the shower, and we will put your suggestion to good use for the betterment of the guest experience. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience Team
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Convenient and quiet
Opslået 19. dec. 2023 på HotelsGreat stay, convenient area with lots around the location. Hotel was quiet.
Kommentar fra Hotelledelsen
20. dec. 2023 af Customer Care Team, Hotelledelsen
Dear Lisa, We are always pleased to receive feedback from our guests in relation to their stays at Homewood Suites by Hilton-Happy Valley Phoenix, and we are delighted with your rating and comments - thank you very much. We are glad that you found our property quiet and the location convenient, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience during your next trip to the area. Enjoy your travels, and thanks again for choosing us!Warm regards,Guest Experience Team
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Opslået 14. dec. 2023
Staff was very friendly, courteous, and accommodating. Room was clean but dresser drawers were loose and did not work. There were no shears for bedroom in suite. Breakfast was adequate but not enough variety. For being fully renovated, I was disappointed.
Kommentar fra Hotelledelsen
20. dec. 2023 af Customer Care Team, Hotelledelsen
Dear Jose, Thank you for taking the time to share your recent experience at our hotel. We are glad that you found the room clean, and it's great to hear that our staff left a positive impression on you. We are, however, disappointed that certain aspects of your stay fell short of your expectations. We sincerely apologize for this and appreciate you voicing your concerns to us, as we hope to make continuous improvements based on what we learn from our guests. We have noted all your comments to share with our team. We will also alert our maintenance department to your observations so that they can take immediate action to address the issue you have highlighted with the dresser drawers. Furthermore, we will take your feedback into consideration when we next review our breakfast selection. We sincerely hope you will give us another opportunity to exceed your expectations on a future visit. It would be our pleasure to welcome you back and showcase the improvements we have made. Until then, safe travels!Warm regards,Guest Experience Team
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Opslået 2. dec. 2023
Excelente atención del staff, amabilidad.
Las habitaciones son muy cómodas.
Kommentar fra Hotelledelsen
5. dec. 2023 af Customer Care Team, Hotelledelsen
Dear Juan, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. Thank you so much for acknowledging our staff for their kindness and attentive service - we will be sure to pass your kind words along to our team, who we know will be delighted to read your comment. We are also pleased to hear that you found the rooms comfortable, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to welcome you back for another enjoyable experience when travels bring you back our way. Thank you for choosing Homewood Suites by Hilton-Happy Valley Phoenix for your accommodations and leaving us a 5-star review. We truly appreciate both.Warm regards,Guest Experience Team
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Excellent
Opslået 18. nov. 2023 på HotelsVery nice hotel, roomy and quiet. Plenty of restaurants and shopping options nearby.
Kommentar fra Hotelledelsen
21. nov. 2023 af Customer Care Team, Hotelledelsen
Dear John, We are always pleased to receive feedback from our guests in relation to their visits, and we are delighted to hear that you had an excellent stay at Homewood Suites by Hilton-Happy Valley Phoenix. We are glad that you liked our accommodation and found it quiet and roomy, and it's nice to read that our location suited you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us and for leaving us a 5-star review. We appreciate both.Warm regards,Guest Experience Team
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Enjoyable
Opslået 17. nov. 2023 på HotelsFound the rooms to be clean and comfortable. Housekeeping did an amazing job.
Kommentar fra Hotelledelsen
18. nov. 2023 af Customer Care Team, Hotelledelsen
Dear Charles, Many thanks for the stellar review! We are delighted to hear that you had an enjoyable stay at Homewood Suites by Hilton-Happy Valley Phoenix. We are glad that you found the rooms clean and comfortable, and we appreciate that you have acknowledged our housekeeping staff for doing an amazing job - thank you very much! We will be sure to let them know that their hard work and efforts did not go unnoticed. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team
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Opslået 11. nov. 2023
Kommentar fra Hotelledelsen
15. nov. 2023 af Customer Care Team, Hotelledelsen
Dear Thomas, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team
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Opslået 23. okt. 2023 på Hotels
Kommentar fra Hotelledelsen
24. okt. 2023 af Customer Care Team, Hotelledelsen
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
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Opslået 22. okt. 2023
We enjoyed our stay. Our suite was very clean and comfortable. Breakfasts were yummy.
Kommentar fra Hotelledelsen
26. okt. 2023 af Customer Care Team, Hotelledelsen
Dear Keith, Thank you for the positive rating. We are pleased to hear that you enjoyed your stay at Homewood Suites by Hilton-Happy Valley Phoenix. We are glad that you loved our breakfast offering and found the suite clean and comfortable, and we hope everything was in order and you had easy access to your essentials. Please do let us know if there is anything that we can do to make the next experience even more memorable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience Team
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Opslået 18. okt. 2023 på Hotels
Kommentar fra Hotelledelsen
21. okt. 2023 af Customer Care Team, Hotelledelsen
Dear Mendel, Many thanks for the stellar review. We appreciate it. We hope your stay at Homewood Suites by Hilton-Happy Valley Phoenix was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience Team
