Beware
Opslået 30. nov. 2019 på Hotels
I booked two rooms for this property, however on arrival were were told that there was only one room available. The host offered to find a room in another riad, however as we were in a hurry to get out and explore (we had less than 24 hours to see the sights) we didn't argue and instead just took the one room shared (but for the price of the two rooms). I can see from other reviews that this has happened before at this property. I would suggest Hotels.com follow this up and sort out immediately as it is not really acceptable to sell rooms that you don't have. This was very disappointing. Aside from that, the facilities were all good in the property, nothing negative to say about that.
Kommentar fra Hotelledelsen
30. nov. 2019 af Adil, Hotelledelsen
Dear guest, thank you for your review and kindly inform that this kind of overbook happend sometimes for last minute booking for one night like yours...we had 2 rooms available and it's booked for 2 different agencies on the same time. And like you have only reserved one night we did propose to you one junior suite for 3 persons or to stay in an other similar riad but you accepted to have a junior suite that cost the same price for 2 singles rooms
Best regards