Bedømmelser baseret på 77 verificerede anmeldelser
3,3 Rengøring på værelset
3,3 Service og personale
3,5 Værelsets komfort
3,1 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 25. nov. 2019 på Hotels
Better avoid rude staff. Book with free breakfast when we arrive ask us to pay more. When give them the evidence they ask us to print out !!
Bedding is always humid and smell is awful. Water is yellow to brown and WiFi is none.
Low grade low service mind. Avoidddd!!!
Kommentar fra Hotelledelsen
25. nov. 2019 af Paul, Hotelledelsen
Dear Anonymous,
You feedback was received, while we seek details of your reservation for proper investigation, It would have been proper if your complaints were channelled to the duty manager to have them resolved.
af en verificeret rejsende
Opslået 22. okt. 2019 på CheapTickets
I did not like the smell of the place,dirty carpet and drying towels same stuff for breakfast everyday no wash cloths,out dated furniture!And the did not honor my late checkout
Kommentar fra Hotelledelsen
22. okt. 2019 af Paul, Hotelledelsen
Dear Sir/Ma,
Thank you for the review, we shall look into the issue raised. Am sure when next come around it will be a different experience.
af en verificeret rejsende fra Toronto, Canada
Opslået 2. okt. 2019 på Orbitz
This review is for the Festac town Golden tulip only and may not be applicable to the other locations. Just FYI for whoever is booking the Golden tulip Festac hotel from outside of Nigeria: this is an old hotel. Rugs, beds and showers are from the 70's so expect choking stale smell from the rugs in the rooms and corridors, 'unsleep-able" beds, and hard to operate showers. Plus even if u reserve a room for two guests, only one will get a complimentary breakfast, and the other guest will fast. I reserved several rooms and couldnt cancel them when I got to the hotel, so I had to go shopping for a new hotel with my money locked away at GoldenTulip. Plus you got to get a parking slip each time u drive in and out even if it's 2million times a day. Staff are cool though.
af en verificeret rejsende fra Zurich.
Opslået 28. sep. 2019
Air conditioners were not working. There was no compensation for this. Some of the staff were nice, the duty manager was nice, but the lady at the reception was only interested in asking me to pay extra for the room. They provided fans which were old and very noisy!
Horrible stay! Never again!
Kommentar fra Hotelledelsen
30. sep. 2019 af Paul, Hotelledelsen
Dear Andrew,
We tendered our apology for the discomfort you had. The technical challenge we had during your stay is no excuse.
We do believe and hope that there will another opportunity to give a lasting and wonderful impression.
af en verificeret rejsende
Disappointing stay
Opslået 26. sep. 2019 på HotelsTerrible! Took over 2 hours at the reception waiting as the air conditioner was not cooling! Booked online and paid in US dollars, wanted to be on same floor as group had to pay an additional Naira 20,000. Given an exorbitant rate of exchange. Given a room with a fan that was so loud items impossible to sleep!
Dank smell on the floor, dirty carpets, blocked sink, mildewed bathroom, dirty grouting, no access to CNN, BBC World.
Kommentar fra Hotelledelsen
30. sep. 2019 af Paul, Hotelledelsen
Dear Foluke,
We had challenge with cooling, which was unexpected. We tendered our unreserved apology for the discomfort you had.
Moreover, TV challenges as you claimed were up and running needless to mention that other issues raised weren't as you have portray them.
Nevertheless, we thank for the feedback and we believe that another visit will change your impression.
af en verificeret rejsende
Opslået 14. aug. 2019 på Hotels
I spent one night with my family. It was a delightful experience for the whole family. My children really enjoyed the pool and the cinema. The food was also great especially the sunday buffet. All in all, we had a lovely experience
Kommentar fra Hotelledelsen
14. aug. 2019 af Paul, Hotelledelsen
Dear Guest,
We thank you for the review and its great to know you had a wonderful experience. This makes us feel that we're doing something right.
We look forward to seeing you in the nearest future.
af en verificeret rejsende
Opslået 4. aug. 2019 på Orbitz
Kommentar fra Hotelledelsen
5. aug. 2019 af Paul, Hotelledelsen
Thank you for the feedback
af en verificeret rejsende
Opslået 4. aug. 2019
Location was perfect, across from the Mall. Never had to leave the secured area.
Kommentar fra Hotelledelsen
5. aug. 2019 af Paul, Hotelledelsen
Thank you for the feedback.
af en verificeret rejsende
Serious thoughts about GOLDEN TULIP HOTEL
Opslået 25. jul. 2019 på HotelsThis Hotel is a miserable excuse of a hotel. Yes, the pool was nice. The service was NOT consistently good. The hotel and city does not accept your credit cards. They want cash, and thieves and beggars are everywhere. This hotel is NOT safe. I saw a violent, out of control customer at counter. No security staff came to help until I summoned them to front desk. Female guests sexually harrassed by man in car at front drive. I summoned security officers, who did nothing. Supervisor security officer said that crime and harrassment, bad behavior of men in surrounding area, not hotel property, was not their concern. Security officers across, at store, begged for money, harrassed us, and acted crazy. Men loitered at surrounding area. If you dare go, take cash, convert it to Nigerian money- because the cards are next accepted much of the time. Be careful of your money, your family, your life. Because this hotel does not care (although they will will create a mirage of safety). Also, the water is light brown.
Kommentar fra Hotelledelsen
25. jul. 2019 af Paul, Hotelledelsen
Dear Patricia, We thank you for the feedback received. Investigations reveals that your master-card was declined after several attempt to get authorization. And you were given options for other card payment or by cash, which you declined. Our hotel isn't the way you have painted it to be. Issues you experienced at the shopping mall are not dealt with at the hotel as they are separate entities. Though they've reported to the Mall Mgt.
However, we do still believe our service is to make our guests happier to have a memorable stay at the hotel and we are open to that and hopefully still await to receive you and am sure it will be a different experience altogether.
af en verificeret rejsende fra Port Harcourt
Opslået 25. jun. 2019
The location is excellent.
The rugs in the room and lobby were dirty and a smell.
The A/C in the hotel was ineffective and food was nothing to write home about.
A very forgettable stay!
Kommentar fra Hotelledelsen
25. jul. 2019 af Paul, Hotelledelsen
Thank you for the feedback.
