Bedømmelser baseret på 990 verificerede anmeldelser
4,7 Rengøring på værelset
4,5 Service og personale
4,7 Værelsets komfort
4,6 Hotellets tilstand
Anmeldelser verificeret af Expedia
af en verificeret rejsende
Opslået 24. apr. 2024
The manager who had me come back to the hotel 3 times was rude. He didn’t want to give me an early check-in even though I offered to pay. He refused and blatantly said that I will not be upgrading you because you already received an upgrade. I told him that I didn’t receive an upgrade because I purchased the room without an upgrade. He flat out said no, I will not be upgrading you and yes we do have available rooms for upgrades. He then ignored me and told me to come back. He was rude. I came back during and a young lady was kind enough to help me and when I asked for an early check-in she gladly accepted, however she had to get approval by the manager who helped me and once again, he didn’t want to give me the room. So then they finally accepted and they must have given me the worst room in the hotel. Horrible customer service
af en verificeret rejsende
Opslået 24. apr. 2024
This is certainly a nice hotel with a very nice pool area and spa. The rooms were very nice and the lobby area was fancy. Overall, it is a good place to stay. If you don't speak Spanish, its difficult in the restaurant. It seemed that the staff could not speak English. But, nothing Google Translate couldn't fix.
af en verificeret rejsende fra Union
Opslået 24. apr. 2024
.
af en verificeret rejsende
Opslået 23. apr. 2024
Very convenient, with in making distance to a shopping center. Very clean and safe, the staff members are very friendly and helpful.
Kommentar fra Hotelledelsen
23. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Hi Hugo! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!
af en verificeret rejsende
Opslået 22. apr. 2024
Staff was extremely helpful and friendly.
Kommentar fra Hotelledelsen
23. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Hi Jeffrey! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!
af en verificeret rejsende
Opslået 21. apr. 2024
Pésimo servicio para check in
Kommentar fra Hotelledelsen
23. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
¡Hola José! Gracias por tu calificación y comentario, tus comentarios nos ayudan a mejorar. Esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.
af en verificeret rejsende
Opslået 20. apr. 2024
The place was great
Ours plans was to wake up around 7:am
But loud music started a 5 am
Near to our room 312 other then that, where great.
Kommentar fra Hotelledelsen
23. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Hi Lida! Thanks for staying with us. We appreciate your feedback!
af en verificeret rejsende
Opslået 15. apr. 2024
No USB cell phone charge outlets.
Kommentar fra Hotelledelsen
16. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Hi Jose! Thanks for staying with us. We appreciate your feedback!
af en verificeret rejsende
Opslået 10. apr. 2024
Kommentar fra Hotelledelsen
11. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Thanks for staying with us. We appreciate your feedback!
af en verificeret rejsende
Opslået 7. apr. 2024
Very friendly staff,
Very clean room
Kommentar fra Hotelledelsen
10. apr. 2024 af Tikal Futura Hotel & Convention Center, Hotelledelsen
Hi Esau! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!
