Great stay! Only downside was there weren’t extra trash bags and sometimes when calling the valet the call didn’t get transferred to them so you’re waiting around with the valet not knowing you requested your car.
Kommentar fra Hotelledelsen
27. mar. 2024 af General Manager, Hotelledelsen
Dear Alexis,Thank you for choosing to stay with us at InterContinental Suites Hotel Cleveland. We aim to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we offer our sincere apologies for any concerns you had communicating with our valet and for any inconvenience this may have caused you. Your constructive comments are appreciated and will be relayed to our team as we continue improving for our guests. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose us again in the future.Warm Regards,Julie BrownCluster Hotel Manager